Help not working right in OpenOffice 3.2

ninian · 2010-02-15 22:20:19

This is weird. If I run OpenOffice 3.2 (using the soffice command) and immediately access Help from the menu, it shows fine. If I then open a new text document, and access Help, it shows fine. But if I open an existing document and access Help, it only shows the Contents and Index listings in the left-hand Help pane - nothing appears in the right-hand pane whatsoever! (And it only works again when the program is restarted.)

As soon as the Help doesn't work, I get all the error messages which follow the "gail version" message:

$ soffice -writer 

** (soffice:15772): WARNING **: unable to get gail version number
rdf_storage.c:684: (librdf_free_storage) assertion failed: object pointer of type librdf_storage is NULL.
rdf_model.c:395: (librdf_free_model) assertion failed: object pointer of type librdf_model is NULL.
error
Local file read for file:///usr/lib/openoffice/basis-link/help/main_transform.xsl refused
error
xsltParseStylesheetFile: read rights for file:///usr/lib/openoffice/basis-link/help/main_transform.xsl denied

Now, I've also checked the the file mentioned and it is owned by root:root with permissions 444, so nothing wrong there.

Any ideas please, or is this a bug?

Last edited by ninian (2010-02-15 22:24:23)

ninian · 2010-02-16 10:03:15

Okay, am reporting as a bug because problem still occurs:
- with a new user profile
- with a reinstallation of the openoffice-base package
- when the permissions of /usr/lib/openoffice/basis-link/help/main_transform.xsl are changed to 666
- regardless of the document file opened

zilverling · 2010-03-12 09:59:09

I am experiencing exactly the same problem. Did you find a solution?

ninian · 2010-03-12 10:02:32

zilverling wrote:

I am experiencing exactly the same problem. Did you find a solution?

No, I'm afraid not as didn't have much time to pursue, but reported as bug at: http://bugs.archlinux.org/task/18357

manuelperez22 · 2010-03-13 11:04:35

thanks for the post...

Bodhi · 2010-03-30 03:24:23

same problem. have you set a customized template as default? (sorry for my poor english )

when creating new text docs from the default template, everything looks fine.

ninian · 2010-03-30 08:32:05

Bodhi wrote:

same problem. have you set a customized template as default? (sorry for my poor english )
when creating new text docs from the default template, everything looks fine.

With package openoffice-base 3.2.0-1, it doesn't matter whether the default template has been changed or not. Help works with any new document, but not with an existing one (see my original post).

mykey · 2010-03-30 19:27:33

not only for this issue I downgraded openoffice to 3.1.1 which works just fine

zilverling · 2010-03-31 10:34:31

Bodhi and ninian, I do indeed use a customized template (A4 different margins etc).

I just checked and with openoffice 3.2.0.-1 I have the following experience: help works fine when I create a clean .config directory and open a new doc, but it doesn't work when I open an existing doc. Help doesn't work at all when using a custom template (also not when creating a new document).

Weird behaviour!

Using openoffice-base 3.2.0-1

Last edited by zilverling (2010-03-31 10:36:39)

ninian · 2010-06-09 23:05:03

ninian wrote:

This is weird. If I run OpenOffice 3.2 (using the soffice command) and immediately access Help from the menu, it shows fine. If I then open a new text document, and access Help, it shows fine. But if I open an existing document and access Help, it only shows the Contents and Index listings in the left-hand Help pane - nothing appears in the right-hand pane whatsoever! (And it only works again when the program is restarted.)

Uh oh, we're back here again with exactly the same problem running the latest openoffice-base 3.2.1-1 package.
Same reason as before, I assume?

AndyRTR · 2010-06-10 05:40:31

check if lucene optional dependency is installed.

toasty_ghosty · 2010-06-10 07:40:15

zilverling wrote:

Bodhi and ninian, I do indeed use a customized template (A4 different margins etc).
I just checked and with openoffice 3.2.0.-1 I have the following experience: help works fine when I create a clean .config directory and open a new doc, but it doesn't work when I open an existing doc. Help doesn't work at all when using a custom template (also not when creating a new document).
Weird behaviour!
Using openoffice-base 3.2.0-1

Lately I have been having issues with Openoffice, including this one. Another being it erasing words or not being able to display things correctly if I open up a saved file. Don't know if it is the latest build or what though.

ninian · 2010-06-10 19:05:25

AndyRTR wrote:

check if lucene optional dependency is installed.

Yes, it is indeed.

PS: Have now requested previously reported bug at http://bugs.archlinux.org/task/18357 to be reopened.

Last edited by ninian (2010-06-10 19:08:46)

olive · 2010-06-12 12:35:52

I have a similar bug in openoffice 3.2.1-1 moreover I can't disable cups support (I prefer to print through an external command). I have always had in openoffice in archlinux (previously it has to be gnome forced). Usually all problems disappear if I uninstall the archlinux package and I install the official build instead. Seems that there is a real problem with openoffice packaging in archlinux.

ninian · 2010-06-12 19:27:59

olive wrote:

Usually all problems disappear if I uninstall the archlinux package and I install the official build instead. Seems that there is a real problem with openoffice packaging in archlinux.

I've certainly installed OOo "manually" on Windows before as it's essentially portable. But what do you use on Linux: unpack the DEB or RPM file, or ... ?

olive · 2010-06-13 00:49:39

ninian wrote:

I've certainly installed OOo "manually" on Windows before as it's essentially portable. But what do you use on Linux: unpack the DEB or RPM file, or ... ?

install rpm-org (I mean rpm-org not rpm) from the AUR. Then use rpm to install the rpm version of openoffice (something like rpm -i --nodeps *.rpm).

ninian · 2010-06-13 15:58:38

olive wrote:

install rpm-org (I mean rpm-org not rpm) from the AUR. Then use rpm to install the rpm version of openoffice (something like rpm -i --nodeps *.rpm).

Thank you!

PS: In fact, using the official deb files from OpenOffice.org along with deb2targz and 'tar -C / -xvf' to process the tar.gz files created from the debs seems to work fine too.

Last edited by ninian (2010-06-14 17:11:15)

Arch Linux

#1 2010-02-15 22:20:19

Help not working right in OpenOffice 3.2

#2 2010-02-16 10:03:15

Re: Help not working right in OpenOffice 3.2

#3 2010-03-12 09:59:09

Re: Help not working right in OpenOffice 3.2

#4 2010-03-12 10:02:32

Re: Help not working right in OpenOffice 3.2

#5 2010-03-13 11:04:35

Re: Help not working right in OpenOffice 3.2

#6 2010-03-30 03:24:23

Re: Help not working right in OpenOffice 3.2

#7 2010-03-30 08:32:05

Re: Help not working right in OpenOffice 3.2

#8 2010-03-30 19:27:33

Re: Help not working right in OpenOffice 3.2

#9 2010-03-31 10:34:31

Re: Help not working right in OpenOffice 3.2

#10 2010-06-09 23:05:03

Re: Help not working right in OpenOffice 3.2

#11 2010-06-10 05:40:31

Re: Help not working right in OpenOffice 3.2

#12 2010-06-10 07:40:15

Re: Help not working right in OpenOffice 3.2

#13 2010-06-10 19:05:25

Re: Help not working right in OpenOffice 3.2

#14 2010-06-12 12:35:52

Re: Help not working right in OpenOffice 3.2

#15 2010-06-12 19:27:59

Re: Help not working right in OpenOffice 3.2

#16 2010-06-13 00:49:39

Re: Help not working right in OpenOffice 3.2

#17 2010-06-13 15:58:38

Re: Help not working right in OpenOffice 3.2

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