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#1 2019-05-25 21:23:38

AnnS
Member
From: Venezuela
Registered: 2011-06-27
Posts: 48

[SOLVED] Graphic artifacts / *ERROR* radeon: ring 3 test failed

Hello,

I recently, a month or two ago, began using an USB adapter for watching TV on my laptop (it's similar to this one https://i.imgur.com/uIkjixp.png), and everything had been working fine. A few days ago, however, the signal was intermittent (which did happen from time to time and I had to constantly move the antenna) so I moved the cable and the image suddenly freezed, and I had to force the computer to shutdown. When I turned it back on, I noticed these weird artifacts in POST and before booting into the system. I actually dual boot with Windows 10 and it won't work anymore, I get the message "Video_TDR_Failure".

In Arch it seems to be working almost as normal, I'm not getting any artifacts but I did find some messages in the log indicating a graphics card issue, which started appearing ever since that day, on 19/05. Suspend / sleep mode isn't working anymore. The screen goes black, although the laptop seems to be on, but the screen doesn't turn on no matter what I do, having to shut it down by force.

My laptop is an Acer 7741G-6426, which has an AMD HD 6550M.

linux 5.1.4.arch1-1
xf86-video-ati 1:19.0.1-1
mesa 19.0.5-1

And the messages are:

may 25 13:45:28 AnnS kernel: [drm] ring test on 0 succeeded in 1 usecs
may 25 13:45:28 AnnS kernel: psmouse serio1: synaptics: Touchpad model: 1, fw: 7.2, id: 0x1c0b1, caps: 0xd04731/0xa44000/0xa0000/0x0, board id: 0, fw id: 529512
may 25 13:45:28 AnnS kernel: [drm:r600_dma_ring_test [radeon]] *ERROR* radeon: ring 3 test failed (0xCAFEDEAD)
may 25 13:45:28 AnnS kernel: radeon 0000:02:00.0: disabling GPU acceleration

Do you think my graphics card is damaged? Is there anything I can do to test it?

Thanks in advance!

Edit: A year later, I'm marking this as solved - the problem was indeed the hardware. I ended up replacing the motherboard with the same GPU a couple months ago and everything is working correctly.

Last edited by AnnS (2020-08-26 18:22:53)


Acer Aspire 7741G-6426 | Intel Core i5-480M 2.66GHz | 8GB RAM DDR3 1333MHz | 640GB HDD 5400RPM | AMD Radeon 6550M 1GB DDR3 |

Lenovo 3000 C200 | Intel Core 2 Duo T5500 1.66GHz | 2GB RAM DDR2 667MHz | 250GB HDD 5400RPM | Intel GMA 950 |

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#2 2019-05-26 12:52:36

Lone_Wolf
Member
From: Netherlands, Europe
Registered: 2005-10-04
Posts: 11,848

Re: [SOLVED] Graphic artifacts / *ERROR* radeon: ring 3 test failed

Full dmesg/ journaclctl -b output please.

Have you tried booting with the lts kernel ?


Disliking systemd intensely, but not satisfied with alternatives so focusing on taming systemd.


(A works at time B)  && (time C > time B ) ≠  (A works at time C)

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#3 2019-05-26 14:27:19

seth
Member
Registered: 2012-09-03
Posts: 49,614

Re: [SOLVED] Graphic artifacts / *ERROR* radeon: ring 3 test failed

I'd be concerned about the parallel (probably hibernating) windows and the hard reboot - causing the BIOS to loose track (inc. ACPI, see your S3 issues) and the HW remaining in some random state.
Did you disable windows fast boot?

Can you remove the battery from the device?
Cut all power, wait some time (in doubt over night) and hope all relevant data is kept in somewhat volatile memory and lost, so the HW gets a complete re-init.

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#4 2019-05-26 17:44:26

AnnS
Member
From: Venezuela
Registered: 2011-06-27
Posts: 48

Re: [SOLVED] Graphic artifacts / *ERROR* radeon: ring 3 test failed

Lone_Wolf wrote:

Full dmesg/ journaclctl -b output please.

Have you tried booting with the lts kernel ?

Hi! I did try booting with the lts kernel but it's the same.

Here are the outputs:

dmesg: https://pastebin.com/qV2gscmL

journalctl -b: https://pastebin.com/0WJMHxd9


seth wrote:

I'd be concerned about the parallel (probably hibernating) windows and the hard reboot - causing the BIOS to loose track (inc. ACPI, see your S3 issues) and the HW remaining in some random state.
Did you disable windows fast boot?

Can you remove the battery from the device?
Cut all power, wait some time (in doubt over night) and hope all relevant data is kept in somewhat volatile memory and lost, so the HW gets a complete re-init.

I don't normally use the Windows partition, only when I play a game, which is maybe once every two months. I think fast boot is disabled, but I can't check right now because it'n not booting. I'll see how I can access Windows 10.

As for your other question, I don't use the battery (for a few years now it's almost like a 'desktop' computer, used plugged in) and I did leave it off for two days but it's still the same.

Is there anything else I can do? The artifacts only appear in POST and in the BIOS. Here's a picture (sorry about the quality): https://i.imgur.com/qJczMxv.jpg


Thank you both for your answers!

Last edited by AnnS (2019-05-26 17:52:33)


Acer Aspire 7741G-6426 | Intel Core i5-480M 2.66GHz | 8GB RAM DDR3 1333MHz | 640GB HDD 5400RPM | AMD Radeon 6550M 1GB DDR3 |

Lenovo 3000 C200 | Intel Core 2 Duo T5500 1.66GHz | 2GB RAM DDR2 667MHz | 250GB HDD 5400RPM | Intel GMA 950 |

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#5 2019-05-26 20:46:09

seth
Member
Registered: 2012-09-03
Posts: 49,614

Re: [SOLVED] Graphic artifacts / *ERROR* radeon: ring 3 test failed

See whether disabling power management prevents the ring error

radeon.dpm=0 radeon.aspm=0 radeon.runpm=0 radeon.bapm=0

The post "message" though suggests issues on HW or FW level. Did you leave it off or unplugged? (Some external hard switch should be fine as well, but there must be no power supply for this to work - iff it does at all. The device seems to have a BIOS battery as well)

Did you try to boot windows in some rescue mode?

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#6 2019-06-20 17:33:43

AnnS
Member
From: Venezuela
Registered: 2011-06-27
Posts: 48

Re: [SOLVED] Graphic artifacts / *ERROR* radeon: ring 3 test failed

seth wrote:

See whether disabling power management prevents the ring error

radeon.dpm=0 radeon.aspm=0 radeon.runpm=0 radeon.bapm=0

The post "message" though suggests issues on HW or FW level. Did you leave it off or unplugged? (Some external hard switch should be fine as well, but there must be no power supply for this to work - iff it does at all. The device seems to have a BIOS battery as well)

Did you try to boot windows in some rescue mode?

Hi, sorry for the delay.

The issue is still present, I have left it unplugged for days and even reset the CMOS battery (thinking it could help?). I was able to boot into Windows in safe mode and only after uninstalling the graphic driver I was able to boot, but it doesn't last. Fast boot was indeed enabled, not anymore.

I'm thinking it's a hardware issue, although I'm not having any graphical artifacts or issues once it has booted. And I can't suspend (the screen goes black - not really going to sleep (the power button light is still on) but everything else seems ok, I can play videos just fine, although of course with GPU acceleration disabled by the kernel. The next thing I'll try is installing the proprietary driver, though it might not help.

At this point I'm out of ideas, it's just too bad, and that it began when the video froze watching tv through VLC.

Anyway, thank you for your help!


Acer Aspire 7741G-6426 | Intel Core i5-480M 2.66GHz | 8GB RAM DDR3 1333MHz | 640GB HDD 5400RPM | AMD Radeon 6550M 1GB DDR3 |

Lenovo 3000 C200 | Intel Core 2 Duo T5500 1.66GHz | 2GB RAM DDR2 667MHz | 250GB HDD 5400RPM | Intel GMA 950 |

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