[SOLVED]Wacom Intuos4 detected but not working

plattfot · 2013-03-04 01:52:29

Hi all,
this will be my first post on this forum. I have been using Arch Linux little more than two years and have managed to solve my problems by reading the wiki ( awesome work btw! ) or by googling. But my google-fu failed me with this issue.

Summary of the problem

I have a Lenovo x220 laptop that I've been running Arch Linux and XFCE on for about two years. Three months ago I bought a SSD to speed things up and reinstalled Arch Linux but this time with Xmonad. It has been working find with some minor issues that I haven't figured out yet but that is another post. Back to my wacom tablet, it was working fine with my previous installation that ran linux-3.6.6-1-ARCH and only installed xf86-input-wacom from the repo. So this weekend I decided to try out Krita with my wacom and discovered that I haven't installed it yet. So I followed the guide on the wiki page and everything seems to be going fine. After the I installed xf86-input-wacom I rebooted the system and tried moving the cursor with my stylus but the cursor didn't move a pixel.

The tablet shows up with lsusb, lsmod, xsetwacom list, in /var/log/Xorg.0.log and in /dev/input/by-id.

Best guess

That I have missed some simple step and disabled the tablet some how. I also noticed this in the Xorg.0.log

[  2816.196] (II) config/udev: Adding input device Wacom Intuos4 6x9 (/dev/input/mouse1)
[  2816.197] (II) No input driver specified, ignoring this device.

Which might be relevant to this issue.

Relevant information

lsusb | grep -i wacom

Bus 002 Device 007: ID 056a:00b9 Wacom Co., Ltd Intuos4 6x9

lsmod | grep wacom

wacom                  46122  0 
usbcore               174164  9 wacom,snd_usb_audio,uvcvideo,ums_cypress,usb_storage,snd_usbmidi_lib,ehci_hcd,usbhid,xhci_hcd

xsetwacom list

Wacom Intuos4 6x9 stylus        	id: 14	type: STYLUS    
Wacom Intuos4 6x9 eraser        	id: 18	type: ERASER    
Wacom Intuos4 6x9 cursor        	id: 19	type: CURSOR    
Wacom Intuos4 6x9 pad           	id: 20	type: PAD

xsetwacom --get "Wacom Intuos4 6x9 stylus" all

Option "Area" "0 0 44704 27940"
'Button' requires exactly 1 value(s).
Option "ToolDebugLevel" "0"
Option "TabletDebugLevel" "0"
Option "Suppress" "2"
Option "RawSample" "4"
Option "PressureCurve" "0 0 100 100"
Option "Mode" "Absolute"
Option "TabletPCButton" "off"
Option "Touch" "off"
Option "Gesture" "off"
Option "ZoomDistance" "0"
Option "ScrollDistance" "0"
Option "TapTime" "250"
Property 'Wacom Proximity Threshold' does not exist on device.
Option "Rotate" "none"
Property 'Wacom Wheel Buttons' does not exist on device.
Property 'Wacom Wheel Buttons' does not exist on device.
Property 'Wacom Wheel Buttons' does not exist on device.
Property 'Wacom Wheel Buttons' does not exist on device.
Property 'Wacom Wheel Buttons' does not exist on device.
Property 'Wacom Wheel Buttons' does not exist on device.
Property 'Wacom Strip Buttons' does not exist on device.
Property 'Wacom Strip Buttons' does not exist on device.
Property 'Wacom Strip Buttons' does not exist on device.
Property 'Wacom Strip Buttons' does not exist on device.
Option "Threshold" "27"
Option "ToolType" "284"
Option "ToolSerial" "0"
Option "ToolID" "0"
Option "ToolSerialPrevious" "0"
Option "BindToSerial" "0"
Option "TabletID" "185"

dmesg

[ 2810.566234] usb 2-1.1.4: USB disconnect, device number 7
[ 2812.042367] usb 2-1.1.4: new full-speed USB device number 9 using ehci_hcd
[ 2812.142350] input: Wacom Intuos4 6x9 as /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1.1/2-1.1.4/2-1.1.4:1.0/input/input19

cat /var/log/Xorg.0.log

[  2814.085] (II) config/udev: removing device Wacom Intuos4 6x9 stylus
[  2814.085] (II) UnloadModule: "wacom"
[  2814.085] (II) config/udev: removing device Wacom Intuos4 6x9 eraser
[  2814.086] (II) UnloadModule: "wacom"
[  2814.086] (II) config/udev: removing device Wacom Intuos4 6x9 cursor
[  2814.087] (II) UnloadModule: "wacom"
[  2814.087] (II) config/udev: removing device Wacom Intuos4 6x9 pad
[  2814.093] (II) UnloadModule: "wacom"
[  2816.196] (II) config/udev: Adding input device Wacom Intuos4 6x9 (/dev/input/mouse1)
[  2816.197] (II) No input driver specified, ignoring this device.
[  2816.197] (II) This device may have been added with another device file.
[  2816.198] (II) config/udev: Adding input device Wacom Intuos4 6x9 (/dev/input/event15)
[  2816.198] (**) Wacom Intuos4 6x9: Applying InputClass "evdev tablet catchall"
[  2816.198] (**) Wacom Intuos4 6x9: Applying InputClass "Wacom class"
[  2816.198] (II) Using input driver 'wacom' for 'Wacom Intuos4 6x9'
[  2816.198] (**) Wacom Intuos4 6x9: always reports core events
[  2816.198] (**) Option "Device" "/dev/input/event15"
[  2816.198] (II) Wacom Intuos4 6x9: type not specified, assuming 'stylus'.
[  2816.198] (II) Wacom Intuos4 6x9: other types will be automatically added.
[  2816.198] (--) Wacom Intuos4 6x9 stylus: using pressure threshold of 27 for button 1
[  2816.198] (--) Wacom Intuos4 6x9 stylus: Wacom USB Intuos4 tablet maxX=44704 maxY=27940 maxZ=2047 resX=200000 resY=200000  tilt=enabled
[  2816.198] (II) Wacom Intuos4 6x9 stylus: hotplugging dependent devices.
[  2816.198] (EE) Wacom Intuos4 6x9 stylus: Invalid type 'touch' for this device.
[  2816.198] (II) Wacom Intuos4 6x9 stylus: hotplugging completed.
[  2816.203] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1.1/2-1.1.4/2-1.1.4:1.0/input/input19/event15"
[  2816.203] (II) XINPUT: Adding extended input device "Wacom Intuos4 6x9 stylus" (type: STYLUS, id 14)
[  2816.203] (**) Wacom Intuos4 6x9 stylus: (accel) keeping acceleration scheme 1
[  2816.203] (**) Wacom Intuos4 6x9 stylus: (accel) acceleration profile 0
[  2816.204] (**) Wacom Intuos4 6x9 stylus: (accel) acceleration factor: 2.000
[  2816.204] (**) Wacom Intuos4 6x9 stylus: (accel) acceleration threshold: 4
[  2816.204] (**) Wacom Intuos4 6x9 eraser: Applying InputClass "evdev tablet catchall"
[  2816.204] (**) Wacom Intuos4 6x9 eraser: Applying InputClass "Wacom class"
[  2816.204] (II) Using input driver 'wacom' for 'Wacom Intuos4 6x9 eraser'
[  2816.204] (**) Wacom Intuos4 6x9 eraser: always reports core events
[  2816.204] (**) Option "Device" "/dev/input/event15"
[  2816.204] (**) Option "Type" "eraser"
[  2816.204] (--) Wacom Intuos4 6x9 eraser: Wacom USB Intuos4 tablet maxX=44704 maxY=27940 maxZ=2047 resX=200000 resY=200000  tilt=enabled
[  2816.209] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1.1/2-1.1.4/2-1.1.4:1.0/input/input19/event15"
[  2816.209] (II) XINPUT: Adding extended input device "Wacom Intuos4 6x9 eraser" (type: ERASER, id 18)
[  2816.210] (**) Wacom Intuos4 6x9 eraser: (accel) keeping acceleration scheme 1
[  2816.210] (**) Wacom Intuos4 6x9 eraser: (accel) acceleration profile 0
[  2816.210] (**) Wacom Intuos4 6x9 eraser: (accel) acceleration factor: 2.000
[  2816.210] (**) Wacom Intuos4 6x9 eraser: (accel) acceleration threshold: 4
[  2816.210] (**) Wacom Intuos4 6x9 cursor: Applying InputClass "evdev tablet catchall"
[  2816.210] (**) Wacom Intuos4 6x9 cursor: Applying InputClass "Wacom class"
[  2816.210] (II) Using input driver 'wacom' for 'Wacom Intuos4 6x9 cursor'
[  2816.210] (**) Wacom Intuos4 6x9 cursor: always reports core events
[  2816.210] (**) Option "Device" "/dev/input/event15"
[  2816.210] (**) Option "Type" "cursor"
[  2816.211] (--) Wacom Intuos4 6x9 cursor: Wacom USB Intuos4 tablet maxX=44704 maxY=27940 maxZ=2047 resX=200000 resY=200000  tilt=enabled
[  2816.211] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1.1/2-1.1.4/2-1.1.4:1.0/input/input19/event15"
[  2816.211] (II) XINPUT: Adding extended input device "Wacom Intuos4 6x9 cursor" (type: CURSOR, id 19)
[  2816.212] (**) Wacom Intuos4 6x9 cursor: (accel) keeping acceleration scheme 1
[  2816.212] (**) Wacom Intuos4 6x9 cursor: (accel) acceleration profile 0
[  2816.212] (**) Wacom Intuos4 6x9 cursor: (accel) acceleration factor: 2.000
[  2816.212] (**) Wacom Intuos4 6x9 cursor: (accel) acceleration threshold: 4
[  2816.212] (**) Wacom Intuos4 6x9 pad: Applying InputClass "evdev tablet catchall"
[  2816.212] (**) Wacom Intuos4 6x9 pad: Applying InputClass "Wacom class"
[  2816.212] (II) Using input driver 'wacom' for 'Wacom Intuos4 6x9 pad'
[  2816.212] (**) Wacom Intuos4 6x9 pad: always reports core events
[  2816.212] (**) Option "Device" "/dev/input/event15"
[  2816.212] (**) Option "Type" "pad"
[  2816.212] (--) Wacom Intuos4 6x9 pad: Wacom USB Intuos4 tablet maxX=44704 maxY=27940 maxZ=2047 resX=200000 resY=200000  tilt=enabled
[  2816.222] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1.1/2-1.1.4/2-1.1.4:1.0/input/input19/event15"
[  2816.222] (II) XINPUT: Adding extended input device "Wacom Intuos4 6x9 pad" (type: PAD, id 20)
[  2816.223] (**) Wacom Intuos4 6x9 pad: (accel) keeping acceleration scheme 1
[  2816.223] (**) Wacom Intuos4 6x9 pad: (accel) acceleration profile 0
[  2816.223] (**) Wacom Intuos4 6x9 pad: (accel) acceleration factor: 2.000
[  2816.223] (**) Wacom Intuos4 6x9 pad: (accel) acceleration threshold: 4

ls /dev/input/by-id/ -l

total 0
lrwxrwxrwx 1 root root 10 Mar  3 15:59 usb-046d_0821_21DFE8A0-event-if02 -> ../event16
lrwxrwxrwx 1 root root 10 Mar  3 15:59 usb-Logitech_Logitech_Illuminated_Keyboard-event-if01 -> ../event14
lrwxrwxrwx 1 root root 10 Mar  3 15:59 usb-Logitech_Logitech_Illuminated_Keyboard-event-kbd -> ../event13
lrwxrwxrwx 1 root root  9 Mar  3 15:59 usb-Logitech_USB_Receiver-event-if01 -> ../event6
lrwxrwxrwx 1 root root  9 Mar  3 15:59 usb-Logitech_USB_Receiver-event-mouse -> ../event5
lrwxrwxrwx 1 root root  9 Mar  3 15:59 usb-Logitech_USB_Receiver-mouse -> ../mouse0
lrwxrwxrwx 1 root root 10 Mar  3 16:46 usb-Tablet_PTK-640-event-mouse -> ../event15
lrwxrwxrwx 1 root root  9 Mar  3 16:46 usb-Tablet_PTK-640-mouse -> ../mouse1

xinput

Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Logitech USB Receiver                   	id=9	[slave  pointer  (2)]
⎜   ↳ Logitech USB Receiver                   	id=10	[slave  pointer  (2)]
⎜   ↳ Logitech Logitech Illuminated Keyboard  	id=13	[slave  pointer  (2)]
⎜   ↳ SynPS/2 Synaptics TouchPad              	id=16	[slave  pointer  (2)]
⎜   ↳ TPPS/2 IBM TrackPoint                   	id=21	[slave  pointer  (2)]
⎜   ↳ Wacom Intuos4 6x9 stylus                	id=14	[slave  pointer  (2)]
⎜   ↳ Wacom Intuos4 6x9 eraser                	id=18	[slave  pointer  (2)]
⎜   ↳ Wacom Intuos4 6x9 cursor                	id=19	[slave  pointer  (2)]
⎜   ↳ Wacom Intuos4 6x9 pad                   	id=20	[slave  pointer  (2)]

cat /etc/X11/xorg.conf.d/50-wacom.conf

Section "InputClass"
	Identifier "Wacom class"
	MatchProduct "Wacom|WACOM|Hanwang|PTK-540WL"
	MatchDevicePath "/dev/input/event*"
	Driver "wacom"
EndSection

Section "InputClass"
	Identifier "Wacom serial class"
	MatchProduct "Serial Wacom Tablet"
	Driver "wacom"
EndSection

Section "InputClass"
        Identifier "Wacom serial class identifiers"
        MatchProduct "WACf|FUJ02e5|FUJ02e7|FUJ02e9"
        Driver "wacom"
EndSection

# Waltop tablets
Section "InputClass"
	Identifier "Waltop class"
	MatchProduct "WALTOP"
	MatchIsTablet "on"
	MatchDevicePath "/dev/input/event*"
	Driver "wacom"
EndSection

# N-Trig Duosense Electromagnetic Digitizer
Section "InputClass"
	Identifier "Wacom N-Trig class"
	MatchProduct "HID 1b96:0001|N-Trig Pen"
	MatchDevicePath "/dev/input/event*"
	Driver "wacom"
	Option "Button2" "3"
EndSection

pacman -Qs wacom

extra/libwacom 0.6-1
    Library to identify Wacom tablets and their features
extra/xf86-input-wacom 0.19.0-1
    X.Org Wacom tablet driver

uname -a

Linux heimdal 3.7.9-2-ARCH #1 SMP PREEMPT Mon Feb 25 12:04:25 CET 2013 x86_64 GNU/Linux

What I have tested

Installed wacom-udev to see if that solved the issue
Tried installing xf86-input-wacom-git but it failed, see comment on AUR page.
Check both the ArchWiki and Gentoo wiki with no luck
Googled to see if anyone else had similar issue.

Any ideas what could be wrong?

Thanks

edited 2013-03-04: Switched from quote to code sorry about that.

Solution

Changed to another usb-port and it came back to life. Thanks triton60 for the solution.

Last edited by plattfot (2013-03-06 19:12:11)

ralvez · 2013-03-05 02:08:51

I have been using my Bamboo wacom for a few weeks now in "mouse" mode, that is I did not install the drivers just plugged it in and was using it that way.
Since you have a problem with yours I dediced to install mine to see if I see any similar problems or anything that can give a clue... so I just installed mine.

And it works just like that...
The greatest difference I can see is in my /etc/X11/xorg.conf.d/50-wacom.conf you have but two lines of code while mine has:

Section "InputClass"
        Identifier "Wacom class"
        MatchProduct "Wacom|WACOM|Hanwang|PTK-540WL"
        MatchDevicePath "/dev/input/event*"
        Driver "wacom"
EndSection

Section "InputClass"
        Identifier "Wacom serial class"
        MatchProduct "Serial Wacom Tablet"
        Driver "wacom"
EndSection

Section "InputClass"
        Identifier "Wacom serial class identifiers"
        MatchProduct "WACf|FUJ02e5|FUJ02e7|FUJ02e9"
        Driver "wacom"
EndSection

Now ... notice that I have a line to load the driver Driver "wacom" and you do not...

The only idea I have at this time would be to copy my config file into your system see if that makes a difference.

The bamboo and the Intwos 6X9 are not too different so may be it will work.
Or ... may be not but at least we have a starting point looking into the problem

You could also alter the line MatchProduct and use your product ID see if it works.

R.

Grinch · 2013-03-05 02:35:56

I have a Wacom Bamboo Touch and I had a bit of trouble a couple of weeks ago (I think, my memory is so blurry these days ) when it stopped working when I upgraded to xf86-input-wacom 0.19.0-1, so I downgraded to 0.18.0.1 and it worked fine again.

Then a couple of days ago it stopped working again, so I tried upgrading to 0.19.0-1 and now it worked, which makes me believe there was some other package (?) involved in this problem aswell which didn't work against 0.19.0-1 which had been upgraded since I downgraded to 0.18.0.1.

Anyway I don't know it this is of any help with your problem but I figured I'd mention it.

Also, my 50-wacom.conf looks the same as ralvez's from what I can tell.

plattfot · 2013-03-05 05:11:04

Thanks guys for the response.

Ralvez I tried your Xorg conf with no luck I also added my product ID to the MatchProduct but the tablet is still dead.

Grinch I tried downgrading to 0.18.0.1 and 0.17.0.1 ( just for the heck of it ) but no difference. So I'm guessing the problem lies else where.

One other test I did was to download the ubuntu live cd and boot from that and my tablet worked perfectly. So I can rule out hardware issues, so it must be something I've done or missed.

Update also tested ArchBang and that seems to be working aswell. So one solution might be to just reinstall arch.

Last edited by plattfot (2013-03-05 05:27:15)

Grinch · 2013-03-06 00:41:46

Weird, I hope you get it up and running. BTW I just saw that there was a new update: xf86-input-wacom 0.20.0-1, worth a shot

plattfot · 2013-03-06 03:58:19

Grinch thanks for the tip.

Updated the wacom driver and updated kernel to 3.7.10-1-ARCH but no luck.

So will reinstall arch and hopefully my wacom will work. Luckily I put my /home on a separate partition.

plattfot · 2013-03-06 17:25:40

This is starting to get really annoying. Re-installed arch yesterday using the latest image following the beginners guide. But after the installation was done and I've installed the X server plus Xmonad I tried out my tablet to see if it was working ( no wacom drivers installed yet ) but it was dead. It should have worked in "mouse mode" as ralvez was using his bamboo. I installed the driver to see if that did anything, but no it's still dead.

So this makes me believe that it might be something missing in the new installation since they switch to installing arch using pacstrap and chroot not long ago. And both time I've installed Arch that way my tablet hasn't been working. But when I installed arch "the old way" it was working fine. Could it be that I have to enable something with systemd? I'm not to keen on installing an old version of arch since there's has been a lot of changes that I don't want to do again.

triton60 · 2013-03-06 18:45:31

Hey plattfot,

My Intuos4 did exactly as you described when I updated the kernel to 3.7.x something, I am vague on which kernel it stopped working on because I have needed to use OSX recently so have only been logging into my Arch box to keep it updated and check emails.

Everything on my desktop looked fine, the Intuos was being initialised but it just wouldn't work. Periodically I would log in and it would work fine, there was no rhythm or rhyme to it.

Last week I pulled my desktop out to replace the graphics card and as part of that change I put the usb cables in different ports, since then the Intuos has worked flawlessly like it had done for months before.

Maybe it would be worth trying a different port if you can on your machine.

I know it is a long shot but I have no other advice for you. I hope you get it sorted though.

Andrew.

plattfot · 2013-03-06 19:09:48

It's alive! Thanks trition60, changing to another usb port solved it. Anyone know the reason behind this strange bug?

Anyway marking this thread as solved. Thanks again triton60 you made my day .

triton60 · 2013-03-06 19:51:53

Brilliant, glad it worked for you

Andrew.

Arch Linux

#1 2013-03-04 01:52:29