Arch Linux

Rorschach

Member

From: Ankh-Morpork

Registered: 2008-11-07

Posts: 143

No soundcard anymore

Hi,
a few days ago my soundcard disappeared. At noon I was watching youtube vids and later that day there was no sound anymore on my laptop. I can't remember if I did an upgrade between these times.

lsmod doesn't show the snd* modules anymore. Loading them manually doesn't make the soundcard recognized by alsa or pulse..

% lsmod
Module                  Size  Used by
fuse                   74768  2 
sha256_generic         10244  2 
cbc                     2744  1 
joydev                  9671  0 
nvidia              11272483  32 
powernow_k8            17830  0 
kvm                   388773  0 
shpchp                 25465  0 
edac_core              44969  0 
hp_wmi                  7627  0 
sparse_keymap           3154  1 hp_wmi
uvcvideo               72900  0 
psmouse                85460  0 
r592                   11895  0 
memstick                7472  1 r592
evdev                  11085  14 
serio_raw               5049  0 
arc4                    2008  2 
videobuf2_vmalloc       3280  1 uvcvideo
videobuf2_memops        2343  1 videobuf2_vmalloc
videobuf2_core         28027  1 uvcvideo
videodev              111172  2 uvcvideo,videobuf2_core
media                  11751  2 uvcvideo,videodev
forcedeth              57738  0 
edac_mce_amd           13094  0 
k8temp                  3514  0 
i2c_nforce2             5719  0 
wmi                     8419  1 hp_wmi
thermal                 8532  0 
battery                 6837  0 
video                  11228  0 
ac                      3332  0 
button                  4677  0 
processor              24935  1 powernow_k8
i2c_core               24164  3 nvidia,i2c_nforce2,videodev
b43                   364965  0 
bcma                   36200  1 b43
mac80211              468122  1 b43
cfg80211              412886  2 b43,mac80211
ssb                    55507  1 b43
rfkill                 15651  3 cfg80211,hp_wmi
pcmcia                 45396  2 b43,ssb
pcmcia_core            14264  1 pcmcia
ext4                  474251  4 
crc16                   1367  1 ext4
mbcache                 6082  1 ext4
jbd2                   83504  1 ext4
xts                     3015  3 
gf128mul                5866  1 xts
sd_mod                 30821  6 
sr_mod                 14898  0 
cdrom                  34848  1 sr_mod
dm_crypt               15247  4 
dm_mod                 82501  9 dm_crypt
ata_generic             3378  0 
pata_acpi               3395  0 
ahci                   23056  5 
libahci                21674  1 ahci
pata_amd               11574  0 
sdhci_pci              12146  0 
firewire_ohci          31877  0 
ehci_pci                4000  0 
sdhci                  29084  1 sdhci_pci
ohci_pci                4040  0 
ohci_hcd               23937  1 ohci_pci
mmc_core               95691  4 b43,ssb,sdhci,sdhci_pci
libata                170856  5 ahci,pata_acpi,libahci,pata_amd,ata_generic
ehci_hcd               59220  1 ehci_pci
scsi_mod              130701  3 libata,sd_mod,sr_mod
firewire_core          52259  1 firewire_ohci
crc_itu_t               1371  1 firewire_core
usbcore               180136  5 uvcvideo,ohci_hcd,ohci_pci,ehci_hcd,ehci_pci
usb_common              1656  1 usbcore

% lspci
00:00.0 RAM memory: NVIDIA Corporation MCP67 Memory Controller (rev a2)
00:01.0 ISA bridge: NVIDIA Corporation MCP67 ISA Bridge (rev a2)
00:01.1 SMBus: NVIDIA Corporation MCP67 SMBus (rev a2)
00:01.2 RAM memory: NVIDIA Corporation MCP67 Memory Controller (rev a2)
00:01.3 Co-processor: NVIDIA Corporation MCP67 Co-processor (rev a2)
00:02.0 USB controller: NVIDIA Corporation MCP67 OHCI USB 1.1 Controller (rev a2)
00:02.1 USB controller: NVIDIA Corporation MCP67 EHCI USB 2.0 Controller (rev a2)
00:04.0 USB controller: NVIDIA Corporation MCP67 OHCI USB 1.1 Controller (rev a2)
00:04.1 USB controller: NVIDIA Corporation MCP67 EHCI USB 2.0 Controller (rev a2)
00:06.0 IDE interface: NVIDIA Corporation MCP67 IDE Controller (rev a1)
00:08.0 PCI bridge: NVIDIA Corporation MCP67 PCI Bridge (rev a2)
00:09.0 IDE interface: NVIDIA Corporation MCP67 AHCI Controller (rev a2)
00:0a.0 Ethernet controller: NVIDIA Corporation MCP67 Ethernet (rev a2)
00:0c.0 PCI bridge: NVIDIA Corporation MCP67 PCI Express Bridge (rev a2)
00:0d.0 PCI bridge: NVIDIA Corporation MCP67 PCI Express Bridge (rev a2)
00:12.0 VGA compatible controller: NVIDIA Corporation C67 [GeForce 7150M / nForce 630M] (rev a2)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
02:05.0 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 05)
02:05.1 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 22)
02:05.2 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 12)
02:05.3 System peripheral: Ricoh Co Ltd xD-Picture Card Controller (rev 12)
03:00.0 Network controller: Broadcom Corporation BCM4311 802.11a/b/g (rev 02)

Downgrading kernel doesn't help to resolve the issue. The laptop is a HP Pavilion dv9520eg . Did the soundcard just die or any ideo how I can debug or even fix the problem?

I'm running archlinux 64bit, fully updated.

greetings

mrunion

Member

From: Jonesborough, TN

Registered: 2007-01-26

Posts: 1,938

Website

Re: No soundcard anymore

Are you dual booting with Windows or another OS? Can you boot into that and see if the sound card is working? Or boot a live CD? Anything that would rule out the hardware would be sufficient.

---

Matt

"It is very difficult to educate the educated."

ackalker

Member

Registered: 2012-11-27

Posts: 201

Re: No soundcard anymore

Maybe asking the obvious, but did you upgrade your kernel and forget to reboot (being distracted by other things)?
I've been using Linux practically since its creation, but even I got caught by this gotcha just a few days ago.

Last edited by ackalker (2014-01-11 21:17:35)

mich41

Member

Registered: 2012-06-22

Posts: 796

Re: No soundcard anymore

I don't see anything looking like a soundcard on this lspci output.
Do you see any PCI-related error messages in dmesg?
Can you try resetting BIOS settings? BIOSes sometimes screw up hardware configuration for some arcane reasons known only to them.

Rorschach

Member

From: Ankh-Morpork

Registered: 2008-11-07

Posts: 143

Re: No soundcard anymore

Okay today I could burn a Live-CD and tested a Xubuntu 12.04 but there was no sound either. In the bios I can't find any settings related to the soundcard, it's pretty minimalistic..

I also can't find anything abnormal in the dmesg: http://pastie.org/pastes/8630048/text

I'll try to reset the bios-config if this is possible at all and report back if this fixes the problem.

Rorschach

Member

From: Ankh-Morpork

Registered: 2008-11-07

Posts: 143

Re: No soundcard anymore

Resetting the Bios-Config to its default hasn't helped So it's probably dead..

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,677

Re: No soundcard anymore

If it does not show up in lspci, it is pretty hopeless -- unless the device was not (is not?) a PCI device.  Any chance you had (have) a USB based audio system? What does lsusb report?

---

Nothing is too wonderful to be true, if it be consistent with the laws of nature -- Michael Faraday
The shortest way to ruin a country is to give power to demagogues.— Dionysius of Halicarnassus
---
How to Ask Questions the Smart Way

Rorschach

Member

From: Ankh-Morpork

Registered: 2008-11-07

Posts: 143

Re: No soundcard anymore

No I fear not:

% lsusb
Bus 004 Device 003: ID 064e:a101 Suyin Corp. Acer CrystalEye Webcam
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0 Interface [Broadcom BCM2045]
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 08ff:2580 AuthenTec, Inc. AES2501 Fingerprint Sensor
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

ackalker

Member

Registered: 2012-11-27

Posts: 201

Re: No soundcard anymore

Don't give up yet! :-) Maybe it's just the audio board or cable(?!*) isn't seated properly.

I've found a link to an HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide on the HP Pavilion dv9520eg Notebook PC support page. I hope this applies to your laptop, too, the title seems to suggest all-in-one PCs but it's definitely about laptops.

Maybe HP support, you, or a hands-on techie friend can try to fix your laptop, at least they will have enough info (including spare part product numbers!) to take it apart and have a look :-)

(*) "Audio board" (page 97 of the service guide).

Last edited by ackalker (2014-01-14 16:28:44)