SATA problem at boot and resume: softreset failed (1st FIS failed)

conn-fused · 2014-11-08 07:59:21

Hi all,

Since a kernel update about a month ago, and an accompanying reboot, I've been seeing "softreset failed (1st FIS failed)" messages at boot time. These slow boot by twenty seconds or so and, at times, I see messages about reducing SATA speed to 1.5Gb/s. I see similar messages on resuming from sleep.

I want to know if this problem suggests HDD or SATA controller failure. Smartmon tools isn't showing problems with the drive, as far as I can tell. I don't know how to test the motherboard, controller or link speed.

So:

1) Is anyone else seeing this?
2) What is FIS?
3) What other tests can I do?

Thanks!

dmartins · 2014-11-08 10:31:44

I am having the same issue. This started after upgrading from kernel 3.16.4-1-ARCH to 3.17.1-1-ARCH.

[root@sirschmoopy ~]# journalctl -b | grep ata10
Nov 08 04:32:40 sirschmoopy kernel: ata10: SATA max UDMA/133 abar m8192@0xfe7fe000 port 0xfe7fe180 irq 18
Nov 08 04:32:40 sirschmoopy kernel: ata10: softreset failed (1st FIS failed)
Nov 08 04:32:40 sirschmoopy kernel: ata10: softreset failed (1st FIS failed)
Nov 08 04:32:40 sirschmoopy kernel: ata10: softreset failed (1st FIS failed)
Nov 08 04:32:40 sirschmoopy kernel: ata10: limiting SATA link speed to 1.5 Gbps
Nov 08 04:32:40 sirschmoopy kernel: ata10: softreset failed (1st FIS failed)
Nov 08 04:32:40 sirschmoopy kernel: ata10: reset failed, giving up

[root@sirschmoopy ~]# lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] RS880 Host Bridge
00:02.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] RS780 PCI to PCI bridge (ext gfx port 0)
00:09.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 4)
00:0a.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 5)
00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode] (rev 40)
00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:12.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:13.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:13.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 SMBus Controller (rev 41)
00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA) (rev 40)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 LPC host controller (rev 40)
00:14.4 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 PCI to PCI Bridge (rev 40)
00:14.5 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI2 Controller
00:15.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0)
00:16.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:16.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor Address Map
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor Miscellaneous Control
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor Link Control
01:00.0 VGA compatible controller: NVIDIA Corporation GF100 [GeForce GTX 470] (rev a3)
01:00.1 Audio device: NVIDIA Corporation GF100 High Definition Audio Controller (rev a1)
02:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 03)
03:00.0 SATA controller: JMicron Technology Corp. JMB361 AHCI/IDE (rev 02)
03:00.1 IDE interface: JMicron Technology Corp. JMB361 AHCI/IDE (rev 02)
04:07.0 FireWire (IEEE 1394): VIA Technologies, Inc. VT6306/7/8 [Fire II(M)] IEEE 1394 OHCI Controller (rev c0)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)

Last edited by dmartins (2014-11-08 10:32:15)

Potomac · 2014-11-08 11:23:14

kernel 3.17.x seems to have serious problems related to the boot sequence, some users have reported various freezes at boot, black screen ( see the archlinux's bugzilla ) and now this message "softreset failed (1st FIS failed)"

Last edited by Potomac (2014-11-08 11:25:54)

WFV · 2014-12-22 09:41:37

I started getting the same thing (with ata4) on my system. I recently installed a front panel 5.25" insert card-reader with USB and eSATA ports, mainly for accessing a docking station.The install seemed to go without issue, used the (Thermaltake BlacX duet) docking station to xfr data, even clone and then wipe a drive. PC had been rebooted several times since install. First sign of problem I couldn't mount an internal drive was giving me IO error. I had also installed gsmartcontrol and smartmontools from pacman about the same time I installed the front panel hardware. Upon rebooting the pc a new splash screen appeared after the Asus initial and before GRUB referring to S.M.A.R.T. drive info. Then after the GRUB screen would get the FIS message, and system would not finish booting, halted on one of the drives I had set to mount in fstab. It gave me the option to Control D continue or enter password for maintenance at a prompt. In maintenance, lsblk was not showing the drive in SATA2 port (internal backup drive /dev/sdb1 - 6) and was showing the drive in SATA3 as /dev/sdg1 & 2, the drive and partitions originally were /dev/sdc1 & 2. Edited fstab to comment out mounting the sdc partitions and system completed booting up (reboot after edit/save fstab) to desktop. Then showed all of the card-readers having new dev locations starting at /dev/sdb - to /dev/sdf. Shut down pc, and disconnected the card-reader and its sata cable (from SATA5). Rebooted and all devices came back to normal with no FIS message after GRUB although "blkid" and "fdisk -l" took a couple minutes to run and load the information from a terminal in the desktop, normally on this machine its instant. Asus M5A88-M mobo, FX6100 3.3Ghz cpu; GSkill 16GB (4x4) series X 1600mhz ddr3.

32 root@arch-bill /home/bill # uname -a
Linux arch-bill 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 x86_64 GNU/Linux

Xfce

Last edited by WFV (2014-12-22 15:57:23)

WFV · 2014-12-22 09:44:58

root@arch-bill /home/bill # journalctl -b | grep ata4
Dec 22 01:16:53 arch-bill kernel: ata4: SATA max UDMA/133 abar m1024@0xfe8ffc00 port 0xfe8ffd80 irq 19
Dec 22 01:16:53 arch-bill kernel: ata4: softreset failed (1st FIS failed)
Dec 22 01:16:53 arch-bill kernel: ata4: softreset failed (1st FIS failed)
Dec 22 01:16:53 arch-bill kernel: ata4: softreset failed (1st FIS failed)
Dec 22 01:16:53 arch-bill kernel: ata4: limiting SATA link speed to 1.5 Gbps
Dec 22 01:16:53 arch-bill kernel: ata4: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
Dec 22 01:16:53 arch-bill kernel: ata4.00: link online but device misclassified
Dec 22 01:16:53 arch-bill kernel: ata4: link online but 1 devices misclassified, device detection might fail

conn-fused · 2014-12-23 03:28:01

Hi again all,

It looks like dmartins and Potomac had the truth of it ... my FIS problems started with the 3.17.1-1 kernel as well. I still had the message with 3.17.3-1 but it stopped with the upgrade to 3.17.4-1. Hopefully it has gone for all of you as well.

Thanks for your replies.

Arch Linux

#1 2014-11-08 07:59:21

SATA problem at boot and resume: softreset failed (1st FIS failed)

#2 2014-11-08 10:31:44

Re: SATA problem at boot and resume: softreset failed (1st FIS failed)

#3 2014-11-08 11:23:14

Re: SATA problem at boot and resume: softreset failed (1st FIS failed)

#4 2014-12-22 09:41:37

Re: SATA problem at boot and resume: softreset failed (1st FIS failed)

#5 2014-12-22 09:44:58

Re: SATA problem at boot and resume: softreset failed (1st FIS failed)

#6 2014-12-23 03:28:01

Re: SATA problem at boot and resume: softreset failed (1st FIS failed)

Board footer