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#1 2014-11-11 15:09:29
- justasug
- Member
- Registered: 2014-08-03
- Posts: 168
[SOLVED] Help troubleshooting random crashes
Ever since installing Arch on this computer I've been experiencing random lock-ups, which completely bring everything to halt and the computer restarts automatically after that. When it happens, everything just "freezes" up, can't move the mouse, the keyboard isn't responding and I can't switch to a different TTY. At first I ignored it, but now it has happened once while installaing updates which broke everything; forcing me to reinstall from scratch.
I ruled out hardware issues (other distributions and Windows worked fine, but I could install those again and test it as a last resort, just to make sure). I tested the hard drive for errors, none reported. Then I ran memtest86 for 7 hours (6 passes) and all were okay (no reported errors). I looked through the forums and saw a few threads like this one: https://bbs.archlinux.org/viewtopic.php?id=189324, but those seem to be specific to the latest 3.17 kernel. This was also happening on the earlier (3.16) kernels.
The computer in question is an HP Pavilion DV4 laptop, with an Intel C2D T5800, Intel GMA X4500 and 4GB of DDR2 RAM, currently running the x86_64 3.17.2-1 kernel. I can post more specific info if needed.
My first thought was to check some logs to see if anything suspicious happened shortly before a crash. I only know the journalctl way, but there is nothing out of the ordinary listed in it (I can post the log if needed, maybe I missed something). Are there other logs I can check, which might have more information?
EDIT: This turned out to be caused by faulty hardware.
Last edited by justasug (2016-03-09 10:38:42)
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#2 2014-11-11 16:47:44
- ewaller
- Administrator
- From: Pasadena, CA
- Registered: 2009-07-13
- Posts: 19,926
Re: [SOLVED] Help troubleshooting random crashes
No answers, just questions.
What environment are you using? Gnome, KDE, i3, OpenBox?
Are you using Wireless? What is the wireless chipset?
When it freezes, do the keyboard lights blink?
Can you post the output of lsmod and of systemctl status. Heck, while we are at it, how about the output of lspci -nn ?
Nothing is too wonderful to be true, if it be consistent with the laws of nature -- Michael Faraday
Sometimes it is the people no one can imagine anything of who do the things no one can imagine. -- Alan Turing
---
How to Ask Questions the Smart Way
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#3 2014-11-11 21:23:15
- justasug
- Member
- Registered: 2014-08-03
- Posts: 168
Re: [SOLVED] Help troubleshooting random crashes
I'm using Openbox.
Yes, I'm using a wireless connection most of the time. The laptop has a Broadcom 4312 LP PHY chipset and I'm using it with the B43 module/drivers. It works fine, I had no trouble installing and setting it up.
As mentioned above, when it freezes everything stops. The keyboard lights don't respond when I try to turn on caps or num lock for example.
lsmod:
Module Size Used by
nls_iso8859_1 12461 0
nls_cp437 16553 0
vfat 21231 0
fat 61984 1 vfat
uas 21995 0
usb_storage 60311 1 uas
cdc_wdm 17427 0
cdc_acm 30362 0
cdc_ether 12564 0
usbnet 34978 1 cdc_ether
fuse 87410 3
ctr 12927 3
ccm 17534 3
arc4 12536 2
b43 410153 0
bcma 45915 1 b43
mac80211 604456 1 b43
iTCO_wdt 12831 0
iTCO_vendor_support 12649 1 iTCO_wdt
cfg80211 445286 2 b43,mac80211
rng_core 12808 1 b43
uvcvideo 78952 0
videobuf2_vmalloc 12816 1 uvcvideo
videobuf2_memops 12519 1 videobuf2_vmalloc
videobuf2_core 47827 1 uvcvideo
v4l2_common 12995 1 videobuf2_core
joydev 17063 0
hp_wmi 13238 0
videodev 135040 3 uvcvideo,v4l2_common,videobuf2_core
sparse_keymap 12818 1 hp_wmi
media 18365 2 uvcvideo,videodev
rfkill 18867 3 cfg80211,hp_wmi
mousedev 17272 0
ssb 65506 1 b43
r8169 68207 0
coretemp 12820 0
mii 12675 2 r8169,usbnet
pcmcia 53108 2 b43,ssb
pcmcia_core 18431 1 pcmcia
hwmon 12930 1 coretemp
evdev 21544 16
mac_hid 12633 0
serio_raw 12849 0
jmb38x_ms 17096 0
memstick 13696 1 jmb38x_ms
psmouse 107214 0
pcspkr 12595 0
snd_hda_codec_hdmi 49213 2
i2c_i801 16965 0
lpc_ich 20768 0
ir_lirc_codec 12675 0
ir_jvc_decoder 12433 0
lirc_dev 16951 1 ir_lirc_codec
ir_mce_kbd_decoder 12574 0
ir_xmp_decoder 12433 0
ir_sanyo_decoder 12437 0
ir_sharp_decoder 12437 0
ir_rc5_decoder 12433 0
ir_sony_decoder 12435 0
ir_nec_decoder 12433 0
ir_rc6_decoder 12433 0
rc_rc6_mce 12396 0
hp_accel 25200 0
lis3lv02d 17883 1 hp_accel
input_polldev 13118 1 lis3lv02d
fan 12681 0
ene_ir 21814 0
rc_core 22437 14 ir_sharp_decoder,ir_xmp_decoder,lirc_dev,ir_lirc_codec,ir_rc5_decoder,ir_nec_decoder,ir_sony_decoder,ene_ir,ir_mce_kbd_decoder,ir_jvc_decoder,ir_rc6_decoder,ir_sanyo_decoder,rc_rc6_mce
i915 905750 2
video 18043 1 i915
thermal 17559 0
battery 17452 0
wmi 17339 1 hp_wmi
snd_hda_codec_idt 56952 1
snd_hda_codec_generic 63126 1 snd_hda_codec_idt
drm_kms_helper 80934 1 i915
drm 259106 4 i915,drm_kms_helper
shpchp 35210 0
intel_agp 17432 0
intel_gtt 17848 3 i915,intel_agp
i2c_algo_bit 12744 1 i915
i2c_core 50152 7 drm,i915,i2c_i801,drm_kms_helper,i2c_algo_bit,v4l2_common,videodev
snd_hda_intel 26387 4
snd_hda_controller 26938 1 snd_hda_intel
snd_hda_codec 108536 5 snd_hda_codec_hdmi,snd_hda_codec_idt,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
snd_hwdep 17244 1 snd_hda_codec
snd_pcm 88487 4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
snd_timer 26614 1 snd_pcm
snd 73436 16 snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_hda_codec_idt,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
soundcore 13031 2 snd,snd_hda_codec
button 12953 1 i915
ac 12715 0
acpi_cpufreq 17218 0
processor 27777 3 acpi_cpufreq
ext4 497696 1
crc16 12343 1 ext4
mbcache 17171 1 ext4
jbd2 86417 1 ext4
sd_mod 44398 3
crc_t10dif 12431 1 sd_mod
crct10dif_common 12356 1 crc_t10dif
atkbd 22254 0
libps2 12739 2 atkbd,psmouse
ahci 33291 2
libahci 27158 1 ahci
libata 181518 2 ahci,libahci
scsi_mod 147543 4 uas,usb_storage,libata,sd_mod
sdhci_pci 22095 0
sdhci 39043 1 sdhci_pci
led_class 12859 3 b43,sdhci,hp_accel
mmc_core 110434 4 b43,ssb,sdhci,sdhci_pci
uhci_hcd 43507 0
ehci_pci 12512 0
ehci_hcd 69939 1 ehci_pci
usbcore 199381 10 uas,uhci_hcd,uvcvideo,usb_storage,ehci_hcd,ehci_pci,usbnet,cdc_acm,cdc_wdm,cdc_ether
usb_common 12440 1 usbcore
i8042 18002 1 libps2
serio 18282 6 serio_raw,atkbd,i8042,psmousesystemctl status:
● masina2
State: running
Jobs: 0 queued
Failed: 0 units
Since: Uto 2014-11-11 21:44:04 CET; 38min ago
CGroup: /
├─1 /sbin/init
├─system.slice
│ ├─dbus.service
│ │ └─211 /usr/bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation
│ ├─wpa_supplicant.service
│ │ └─281 /usr/bin/wpa_supplicant -u
│ ├─lightdm.service
│ │ ├─226 /usr/bin/lightdm
│ │ └─231 /usr/bin/Xorg.bin :0 -seat seat0 -auth /run/lightdm/root/:0 -nolisten tcp vt1 -novtswitch
│ ├─accounts-daemon.service
│ │ └─233 /usr/lib/accountsservice/accounts-daemon
│ ├─systemd-journald.service
│ │ └─126 /usr/lib/systemd/systemd-journald
│ ├─udisks2.service
│ │ └─549 /usr/lib/udisks2/udisksd --no-debug
│ ├─systemd-logind.service
│ │ └─210 /usr/lib/systemd/systemd-logind
│ ├─systemd-udevd.service
│ │ └─144 /usr/lib/systemd/systemd-udevd
│ ├─polkit.service
│ │ └─237 /usr/lib/polkit-1/polkitd --no-debug
│ ├─NetworkManager.service
│ │ ├─208 /usr/bin/NetworkManager --no-daemon
│ │ └─306 /usr/bin/dhcpcd -B -K -L -G -c /usr/lib/networkmanager/nm-dhcp-helper wlan0
│ ├─nmbd.service
│ │ └─258 /usr/bin/nmbd -D
│ └─rtkit-daemon.service
│ └─349 /usr/lib/rtkit/rtkit-daemon
└─user.slice
├─user-1000.slice
│ ├─user@1000.service
│ │ ├─311 /usr/lib/systemd/systemd --user
│ │ └─312 (sd-pam)
│ └─session-c2.scope
│ ├─283 lightdm --session-child 12 19
│ ├─314 /usr/bin/openbox --startup /usr/lib/openbox/openbox-autostart OPENBOX
│ ├─321 dbus-launch --sh-syntax --exit-with-session
│ ├─322 /usr/bin/dbus-daemon --fork --print-pid 5 --print-address 7 --session
│ ├─334 tint2
│ ├─335 sh /home/dino/.config/openbox/autostart
│ ├─338 volumeicon
│ ├─339 nm-applet
│ ├─345 /usr/lib/gvfs/gvfsd
│ ├─348 /usr/bin/pulseaudio --start
│ ├─355 /usr/lib/gvfs/gvfsd-fuse /run/user/1000/gvfs -f -o big_writes
│ ├─376 /usr/lib/pulse/gconf-helper
│ ├─378 /usr/lib/GConf/gconfd-2
│ ├─421 firefox
│ ├─541 thunar
│ ├─543 /usr/lib/xfce4/xfconf/xfconfd
│ ├─547 /usr/lib/gvfs/gvfs-udisks2-volume-monitor
│ ├─558 /usr/lib/gvfs/gvfsd-trash --spawner :1.2 /org/gtk/gvfs/exec_spaw/0
│ ├─637 /usr/lib/dconf/dconf-service
│ ├─644 /usr/lib/gvfs/gvfsd-metadata
│ ├─712 xfce4-terminal
│ ├─716 gnome-pty-helper
│ ├─717 bash
│ └─722 systemctl status
└─user-620.slice
├─user@620.service
│ ├─259 /usr/lib/systemd/systemd --user
│ └─260 (sd-pam)
└─session-c1.scope
├─267 /usr/bin/dbus-launch --autolaunch 356703664f0d4637b0cb9d0385e4d31a --binary-syntax --close-stderr
├─268 /usr/bin/dbus-daemon --fork --print-pid 5 --print-address 7 --session
├─270 /usr/lib/at-spi2-core/at-spi-bus-launcher
├─274 /usr/bin/dbus-daemon --config-file=/etc/at-spi2/accessibility.conf --nofork --print-address 3
└─277 /usr/lib/at-spi2-core/at-spi2-registryd --use-gnome-sessionlspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub [8086:2a40] (rev 07)
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07)
00:02.1 Display controller [0380]: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a43] (rev 07)
00:1a.0 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 [8086:2937] (rev 03)
00:1a.1 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 [8086:2938] (rev 03)
00:1a.7 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 [8086:293c] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation 82801I (ICH9 Family) HD Audio Controller [8086:293e] (rev 03)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 [8086:2940] (rev 03)
00:1c.2 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 3 [8086:2944] (rev 03)
00:1c.3 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 [8086:2946] (rev 03)
00:1c.4 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 [8086:2948] (rev 03)
00:1c.5 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 [8086:294a] (rev 03)
00:1d.0 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 [8086:2934] (rev 03)
00:1d.1 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 [8086:2935] (rev 03)
00:1d.2 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 [8086:2936] (rev 03)
00:1d.7 USB controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 [8086:293a] (rev 03)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev 93)
00:1f.0 ISA bridge [0601]: Intel Corporation ICH9M LPC Interface Controller [8086:2919] (rev 03)
00:1f.2 SATA controller [0106]: Intel Corporation 82801IBM/IEM (ICH9M/ICH9M-E) 4 port SATA Controller [AHCI mode] [8086:2929] (rev 03)
00:1f.3 SMBus [0c05]: Intel Corporation 82801I (ICH9 Family) SMBus Controller [8086:2930] (rev 03)
02:00.0 Network controller [0280]: Broadcom Corporation BCM4312 802.11b/g LP-PHY [14e4:4315] (rev 01)
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller [10ec:8136] (rev 02)
04:00.0 System peripheral [0880]: JMicron Technology Corp. SD/MMC Host Controller [197b:2382]
04:00.2 SD Host controller [0805]: JMicron Technology Corp. Standard SD Host Controller [197b:2381]
04:00.3 System peripheral [0880]: JMicron Technology Corp. MS Host Controller [197b:2383]
04:00.4 System peripheral [0880]: JMicron Technology Corp. xD Host Controller [197b:2384]Last edited by justasug (2014-11-11 21:25:28)
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#4 2014-11-17 17:00:37
- justasug
- Member
- Registered: 2014-08-03
- Posts: 168
Re: [SOLVED] Help troubleshooting random crashes
After a couple of the usual crashes, there's been some "progress". The last one made it to this screen after the usual freeze-up.
It said "run the above through mcelog --ascii", but what exactly do they refer to with "the above"?
According to the article on Wikipedia, MCE errors can occur after overlocking (I'm not overclocking), poorly-fitted heatsink/computer fans (I don't have any overheating issues) and an overloaded internal or external power-supply (don't know how to test for that). Is there anything else I can do or should I put this off as faulty hardware and move on?
EDIT:
I ran the error messages through mcelog, here's the output. Since "CPU" is mentioned often in it, does that mean that the CPU is faulty or dying?
Hardware event. This is not a software error.
CPU 1 BANK 0 TSC 5dcd26b076
TIME 1416237431 Mon Nov 17 16:17:11 2014
MCG status:MCIP
MCi status:
Error overflow
Uncorrected error
Error enabled
Processor context corrupt
MCA: BUS Level-0 Local-CPU-originated-request Generic Memory-access Request-did-not-timeout Error
BQ_DCU_READ_TYPE BQ_ERR_HARD_TYPE BQ_ERR_HARD_TYPE
timeout BINIT (ROB timeout). No micro-instruction retired for some time
STATUS f200004000000800 MCGSTATUS 4
CPUID Vendor Intel Family 6 Model 15
SOCKET 0 APIC 1 microcode a3
Hardware event. This is not a software error.
CPU 1 BANK 5 TSC 5dcd26b076
TIME 1416237431 Mon Nov 17 16:17:11 2014
MCG status:MCIP
MCi status:
Error overflow
Uncorrected error
Error enabled
Processor context corrupt
MCA: Internal Timer error
STATUS f200241010040400 MCGSTATUS 4
CPUID Vendor Intel Family 6 Model 15
SOCKET 0 APIC 1 microcode a3
Hardware event. This is not a software error.
CPU 0 BANK 0 TSC 5dcd26b08a
TIME 1416237431 Mon Nov 17 16:17:11 2014
MCG status:MCIP
MCi status:
Error overflow
Uncorrected error
Error enabled
Processor context corrupt
MCA: Internal Timer error
STATUS f200241010040400 MCGSTATUS 4
CPUID Vendor Intel Family 6 Model 15
SOCKET 0 APIC 1 microcode a3
Hardware event. This is not a software error.
CPU 0 BANK 0 TSC 5dcd26b08a
TIME 1416237431 Mon Nov 17 16:17:11 2014
MCG status:MCIP
MCi status:
Error overflow
Uncorrected error
Error enabled
Processor context corrupt
MCA: BUS Level-0 Local-CPU-originated-request Generic Memory-access Request-did-not-timeout Error
BQ_DCU_READ_TYPE BQ_ERR_HARD_TYPE BQ_ERR_HARD_TYPE
timeout BINIT (ROB timeout). No micro-instruction retired for some time
STATUS f200004000000800 MCGSTATUS 4
CPUID Vendor Intel Family 6 Model 15
SOCKET 0 APIC 1 microcode a3Last edited by justasug (2014-11-17 21:38:02)
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