Arch Linux

ux&lx

Member

Registered: 2008-11-23

Posts: 101

Hard drive not visible after restart

I have a question which has nothing to do with Arch but is rather na hardware question. I have a laptop with two hard drives, one of which is SSD. Suddenly the SSD drive is not visible (even in BIOS) after the OS restart. When I shutdown the laptop the drive is visible and I can boot into Arch but if I restart the laptop (either from Windows or Arch) it's not visible.
Any thoughts or suggestions? I have the latest version of BIOS...

Thanks in advance.

Potomac

Member

Registered: 2011-12-25

Posts: 552

Re: Hard drive not visible after restart

you can try to use a diagnostic tool for hardisks in order to see if the smart infos values are good,

for example you can download the tool designed for you SSD ( for example if your SSD is a Samsung, you can go on samsung website and download the appropriate diagnostic tool ),

you can also use smartmontools package :

https://wiki.archlinux.org/index.php/S.M.A.R.T.

check also the bios settings related to hardisk, if we can use manual settings instead of auto, check also if the SATA cable is ok,

the culprit could be the bios, a problem with ACPI/power management, disabling some power management options in the bios could help,

there are also some kernel boot parameters related to ACPI/Power management, you can use them with archlinux in order to disable some acpi power management features

Last edited by Potomac (2014-11-11 22:45:35)

ux&lx

Member

Registered: 2008-11-23

Posts: 101

Re: Hard drive not visible after restart

Thanks for the reply Potomac. I forgot to mention in my first post that all SMART tests on the drive pass. I doubt that the issue is in ACPI/Power options in arch since the same thing happens if I restart the laptop from Windows (and this didn't happend before). I tried every single option in BIOS with no help. Maybe I'm missing something...

Roken

Member

From: South Wales, UK

Registered: 2012-01-16

Posts: 1,361

Re: Hard drive not visible after restart

I had this with an OCZ SSD, swapped it for a Crucial and the problem vanished. To swap it out I took it back to the retailer and they tested, then swapped it without argument. Have you considered that the drive was DOA?

Last edited by Roken (2014-11-12 21:46:16)

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ux&lx

Member

Registered: 2008-11-23

Posts: 101

Re: Hard drive not visible after restart

I firstly thought that the drive is broken, but it's weird that it always boots normally after shutdown and works as expected. Even the full SMART test passes without any problems.
All my work is on this drive and that's why I'm hesitating to take it to the retailer because that would take weeks.

Potomac

Member

Registered: 2011-12-25

Posts: 552

Re: Hard drive not visible after restart

you can try to remove your SSD from your laptop, and then backup the datas to another disk with a backup tool

it's not a difficult task for the user, check this video :

https://www.youtube.com/watch?v=Lf7C34MaMLs

Last edited by Potomac (2014-11-13 10:52:06)

mich41

Member

Registered: 2012-06-22

Posts: 796

Re: Hard drive not visible after restart

It must be some bad combination of bugs in the SSD and motherboard firmwares.

What happens if you swap the drives between bays?

What happens when you reboot and then boot Linux from the second disk or some pendrive? Does the kernel detect this SSD? Look for this in dmesg:

[    1.753159] ata1: SATA max UDMA/133 abar m1024@0xf9fffc00 port 0xf9fffd00 irq 22
[    1.753162] ata2: SATA max UDMA/133 abar m1024@0xf9fffc00 port 0xf9fffd80 irq 22
[    1.753164] ata3: SATA max UDMA/133 abar m1024@0xf9fffc00 port 0xf9fffe00 irq 22
[    1.753166] ata4: SATA max UDMA/133 abar m1024@0xf9fffc00 port 0xf9fffe80 irq 22
[    1.753168] ata5: SATA max UDMA/133 abar m1024@0xf9fffc00 port 0xf9ffff00 irq 22
[    1.753169] ata6: SATA max UDMA/133 abar m1024@0xf9fffc00 port 0xf9ffff80 irq 22
[    2.058188] ata1: SATA link down (SStatus 0 SControl 300)
[    2.058221] ata3: SATA link down (SStatus 0 SControl 300)
[    2.058316] ata4: SATA link down (SStatus 0 SControl 300)
[    2.058346] ata5: SATA link down (SStatus 0 SControl 300)
[    2.213403] ata2: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[    2.213427] ata6: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[    2.213717] ata2.00: ATA-8: INTEL SSDSA2BW600G3D, 4PC10362, max UDMA/133
[    2.213719] ata2.00: 1172123568 sectors, multi 16: LBA48 NCQ (depth 31/32)
[    2.213725] ata6.00: ATA-8: INTEL SSDSA2BW600G3D, 4PC10362, max UDMA/133
[    2.213726] ata6.00: 1172123568 sectors, multi 1: LBA48 NCQ (depth 31/32)
[    2.214063] ata6.00: configured for UDMA/133
[    2.214075] ata2.00: configured for UDMA/133

EDIT:
Are BIOS or SSD firmware updates available?

Last edited by mich41 (2014-11-13 20:43:50)

ux&lx

Member

Registered: 2008-11-23

Posts: 101

Re: Hard drive not visible after restart

Thanks for the suggestions mich41. There are no updates for bios nor SSD firmware. After the restart the drive isn't visible at all (neither in BIOS or when I boot the live distro from usb stick)