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bisam

Member

From: Vienna

Registered: 2012-10-31

Posts: 16

USB 3 Drive keeps disconnecting randomly

Dont know what to do... every time I am trying to backup my system, my external harddrive randomly disconnects. I am using a 3TB USB 3 Drive from Western Digital (MyBook).  Weird thing is, it refuses to connect after this. I have to do a full reboot, otherwise dmesg does not update its log at all.

I can guess it has something to do with the SES Driver, but still the drive itself should still work, no?
Any Ideas?

dmesg after the crash:

.....
[ 4640.815438] CE: hpet increased min_delta_ns to 20115 nsec
[ 4856.639475] CE: hpet increased min_delta_ns to 30172 nsec
[ 4911.291238] CE: hpet increased min_delta_ns to 45258 nsec
[ 5332.750937] xhci_hcd 0000:03:00.0: xHCI host not responding to stop endpoint command.
[ 5332.750945] xhci_hcd 0000:03:00.0: Assuming host is dying, halting host.
[ 5332.750968] xhci_hcd 0000:03:00.0: HC died; cleaning up
[ 5332.750999] usb 3-1: USB disconnect, device number 2
[ 5332.751528] scsi 8:0:0:0: rejecting I/O to offline device
[ 5332.751533] scsi 8:0:0:0: [sdd] killing request
[ 5332.751538] scsi 8:0:0:0: rejecting I/O to offline device
[ 5332.751541] scsi 8:0:0:0: [sdd] killing request
[ 5332.751543] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751568] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552764)
[ 5332.751573] Buffer I/O error on device dm-9, logical block 88552764
[ 5332.751580] Buffer I/O error on device dm-9, logical block 88552765
[ 5332.751582] Buffer I/O error on device dm-9, logical block 88552766
[ 5332.751584] Buffer I/O error on device dm-9, logical block 88552767
[ 5332.751586] Buffer I/O error on device dm-9, logical block 88552768
[ 5332.751588] Buffer I/O error on device dm-9, logical block 88552769
[ 5332.751590] Buffer I/O error on device dm-9, logical block 88552770
[ 5332.751592] Buffer I/O error on device dm-9, logical block 88552771
[ 5332.751595] Buffer I/O error on device dm-9, logical block 88552772
[ 5332.751597] Buffer I/O error on device dm-9, logical block 88552773
[ 5332.751626] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751638] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552794)
[ 5332.751659] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751668] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552824)
[ 5332.751690] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751702] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552854)
[ 5332.751723] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751732] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552884)
[ 5332.751754] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751769] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552914)
[ 5332.751789] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751795] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 0 size 1036288 starting block 88552944)
[ 5332.751808] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289726 (offset 1036288 size 4096 starting block 88552957)
[ 5332.751813] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751830] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289727 (offset 0 size 557056 starting block 88552960)
[ 5332.751854] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751867] EXT4-fs warning (device dm-9): ext4_end_bio:317: I/O error -5 writing to inode 89289727 (offset 0 size 557056 starting block 88552990)
[ 5332.751890] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751918] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751945] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751967] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751974] Buffer I/O error on dev dm-9, logical block 356515858, lost async page write
[ 5332.751980] Buffer I/O error on dev dm-9, logical block 356515859, lost async page write
[ 5332.751984] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751988] Buffer I/O error on dev dm-9, logical block 356516258, lost async page write
[ 5332.751992] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.751995] Buffer I/O error on dev dm-9, logical block 356516260, lost async page write
[ 5332.751999] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752003] Buffer I/O error on dev dm-9, logical block 356516347, lost async page write
[ 5332.752008] Buffer I/O error on dev dm-9, logical block 356516348, lost async page write
[ 5332.752012] Buffer I/O error on dev dm-9, logical block 356516349, lost async page write
[ 5332.752017] Buffer I/O error on dev dm-9, logical block 356516350, lost async page write
[ 5332.752021] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752026] Buffer I/O error on dev dm-9, logical block 356517403, lost async page write
[ 5332.752031] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752034] Buffer I/O error on dev dm-9, logical block 356517544, lost async page write
[ 5332.752038] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752045] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752051] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752057] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752062] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752075] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752080] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752087] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752095] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752102] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752108] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752112] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752117] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752122] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752129] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752137] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752142] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752148] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752153] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752158] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752163] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752174] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752223] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752238] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752243] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752251] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752263] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752288] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752293] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752298] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752303] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752308] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752321] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752332] scsi 8:0:0:0: rejecting I/O to dead device
[ 5332.752364] scsi 8:0:0:0: [sdd] UNKNOWN Result: hostbyte=0x01 driverbyte=0x00
[ 5332.752367] scsi 8:0:0:0: [sdd] CDB: 
[ 5332.752368] cdb[0]=0x2a: 2a 00 05 47 37 00 00 00 1e 00
[ 5332.752376] blk_update_request: I/O error, dev sdd, sector 708425728
[ 5332.752407] scsi 8:0:0:0: [sdd] UNKNOWN Result: hostbyte=0x01 driverbyte=0x00
[ 5332.752409] scsi 8:0:0:0: [sdd] CDB: 
[ 5332.752410] cdb[0]=0x2a: 2a 00 05 47 37 1e 00 00 1e 00
[ 5332.752416] blk_update_request: I/O error, dev sdd, sector 708425968
[ 5332.752449] Aborting journal on device dm-9-8.
[ 5332.752514] JBD2: Error -5 detected when updating journal superblock for dm-9-8.
[ 5332.800899] EXT4-fs error (device dm-9): ext4_journal_check_start:56: Detected aborted journal
[ 5332.800906] EXT4-fs (dm-9): Remounting filesystem read-only
[ 5332.800908] EXT4-fs (dm-9): previous I/O error to superblock detected
[ 5332.896610] EXT4-fs (dm-9): previous I/O error to superblock detected
[ 5332.896667] EXT4-fs error (device dm-9): ext4_put_super:780: Couldn't clean up the journal
[ 5332.919773] ------------[ cut here ]------------
[ 5332.919785] WARNING: CPU: 0 PID: 3378 at fs/block_dev.c:67 bdev_inode_switch_bdi+0x64/0x90()
[ 5332.919787] Modules linked in: fuse tun joydev mousedev hid_logitech_hidpp ses enclosure hid_logitech_dj kvm_amd snd_hda_codec_via snd_hda_codec_generic kvm snd_hda_codec_hdmi snd_hda_intel snd_hda_controller snd_hda_codec evdev mac_hid serio_raw k10temp snd_hwdep edac_core snd_pcm edac_mce_amd snd_timer snd r8169 sp5100_tco mii i2c_piix4 i2c_core soundcore shpchp asus_atk0110 wmi hwmon acpi_cpufreq processor sch_fq_codel fglrx(O) button amd_iommu_v2 ext4 crc16 mbcache jbd2 xts gf128mul algif_skcipher af_alg dm_crypt raid1 md_mod sd_mod hid_generic usbhid hid uas usb_storage sr_mod cdrom ata_generic pata_acpi atkbd libps2 ahci pata_atiixp libahci ohci_pci xhci_pci ohci_hcd pata_jmicron ehci_pci xhci_hcd ehci_hcd libata usbcore usb_common scsi_mod i8042 serio dm_mod
[ 5332.919828] CPU: 0 PID: 3378 Comm: umount Tainted: G           O   3.19.3-3-ARCH #1
[ 5332.919830] Hardware name: System manufacturer System Product Name/M4A87TD/USB3, BIOS 2001    03/08/2011
[ 5332.919832]  0000000000000000 00000000ed1d2790 ffff8801d90cbd68 ffffffff8155d19f
[ 5332.919834]  0000000000000000 0000000000000000 ffff8801d90cbda8 ffffffff81073a4a
[ 5332.919836]  0000000000000000 ffff88022ec2a7f0 ffff88022ec2a878 ffffffff81865d40
[ 5332.919837] Call Trace:
[ 5332.919843]  [<ffffffff8155d19f>] dump_stack+0x4c/0x6e
[ 5332.919846]  [<ffffffff81073a4a>] warn_slowpath_common+0x8a/0xc0
[ 5332.919849]  [<ffffffff81073b7a>] warn_slowpath_null+0x1a/0x20
[ 5332.919850]  [<ffffffff8120aad4>] bdev_inode_switch_bdi+0x64/0x90
[ 5332.919852]  [<ffffffff8120b5b8>] __blkdev_put+0x78/0x1c0
[ 5332.919854]  [<ffffffff8120c0b0>] blkdev_put+0x50/0x160
[ 5332.919857]  [<ffffffff811d44d1>] kill_block_super+0x41/0x80
[ 5332.919861]  [<ffffffff811d4829>] deactivate_locked_super+0x49/0x60
[ 5332.919863]  [<ffffffff811d4c7c>] deactivate_super+0x6c/0x80
[ 5332.919865]  [<ffffffff811f1793>] cleanup_mnt+0x43/0xa0
[ 5332.919867]  [<ffffffff811f1842>] __cleanup_mnt+0x12/0x20
[ 5332.919869]  [<ffffffff8108fd44>] task_work_run+0xd4/0xf0
[ 5332.919872]  [<ffffffff81015d35>] do_notify_resume+0x95/0xa0
[ 5332.919874]  [<ffffffff81562c40>] int_signal+0x12/0x17
[ 5332.919876] ---[ end trace 15ce0441a024c7d7 ]---
[ 6127.433705] CE: hpet increased min_delta_ns to 67887 nsec
[ 6206.746200] CE: hpet increased min_delta_ns to 101830 nsec

dmesg ouput when I plug the drive in:

 ...
[  119.805808] usb 2-2: new SuperSpeed USB device number 3 using xhci_hcd
[  119.826094] usb-storage 2-2:1.0: USB Mass Storage device detected
[  119.826301] scsi host10: usb-storage 2-2:1.0
[  120.830216] scsi 10:0:0:0: Direct-Access     WD       My Book 1230     1050 PQ: 0 ANSI: 6
[  120.830487] scsi 10:0:0:1: Enclosure         WD       SES Device       1050 PQ: 0 ANSI: 6
[  120.833180] ses 10:0:0:1: Attached Enclosure device
[  120.834652] ses 10:0:0:1: Failed to get diagnostic page 0x8000002
[  120.834666] ses 10:0:0:1: Failed to bind enclosure -19
[  120.836789] sd 10:0:0:0: [sdd] Spinning up disk...
[  121.839342] .........ready
[  130.063290] sd 10:0:0:0: [sdd] 732558336 4096-byte logical blocks: (3.00 TB/2.72 TiB)
[  130.063950] sd 10:0:0:0: [sdd] Write Protect is off
[  130.063964] sd 10:0:0:0: [sdd] Mode Sense: 53 00 10 08
[  130.064567] sd 10:0:0:0: [sdd] No Caching mode page found
[  130.064581] sd 10:0:0:0: [sdd] Assuming drive cache: write through
[  130.065223] sd 10:0:0:0: [sdd] 732558336 4096-byte logical blocks: (3.00 TB/2.72 TiB)
[  130.173142]  sdd: unknown partition table
[  130.173523] sd 10:0:0:0: [sdd] 732558336 4096-byte logical blocks: (3.00 TB/2.72 TiB)
[  130.174602] sd 10:0:0:0: [sdd] Attached SCSI disk

Last edited by bisam (2015-04-28 22:07:03)

linux_stu

Member

From: West Lafayette, Indiana

Registered: 2007-08-10

Posts: 4

Re: USB 3 Drive keeps disconnecting randomly

I don't have much of a solution, but here's a suggestion based on my experience. Is your external hard drive USB 2.0? I have had the same issue connecting my USB 2.0 Samsung Galaxy S3 to my laptop's USB 3.0 ports. It just randomly disconnects. It works fine when I use my laptop's USB 2.0 port, so that was my solution.

bisam

Member

From: Vienna

Registered: 2012-10-31

Posts: 16

Re: USB 3 Drive keeps disconnecting randomly

I don't have much of a solution, but here's a suggestion based on my experience. Is your external hard drive USB 2.0? I have had the same issue connecting my USB 2.0 Samsung Galaxy S3 to my laptop's USB 3.0 ports. It just randomly disconnects. It works fine when I use my laptop's USB 2.0 port, so that was my solution.

No, the hardrive itself also connects via USB 3.0..