You are not logged in.
Hello. I'm in Arch64 and am running just X and Obenbox on an older system. I'm not really familiar with Wine, I've messed with it a bit but I've never needed it for anything. I'm also new to Steam. I would like to play a game not currently ported to Linux on Steam (which sucks) and I heard Wine was a possibility. I find the idea intriguing and it would be neat if I could get it working. I installed Steam as per the Steam/Wine Arch Wiki. First, the Steam installer link took me to a download for a .deb installer (that's fine) so I clicked the Windows option and it have me a .exe instead of the .msi that I had expected (again not a big deal just fyi). I ran the SteamSetup.exe in wine and it installed seemingly without error and asked for a login and I logged in successfully. As soon as Steam actually opens I get an error:
The program steamwebhelper.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience. This can be caused by a problem in the program or a deficiency in Wine. You may want to check the Application Database for tips about running this application.
That link to WineHQ didn't really help me at all unless there was something I missed.
This is the detailed error log that Wine gave me in that dialog:
0x100894f9: int $3
Modules:
Module Address Debug info Name (103 modules)
PE 400000- 698000 Deferred steamwebhelper
PE 2290000- 23ab000 Deferred crashhandler
PE 10000000-125ff000 Export libcef
ELF 7b800000-7ba73000 Deferred kernel32<elf>
\-PE 7b810000-7ba73000 \ kernel32
ELF 7bc00000-7bd07000 Dwarf ntdll<elf>
\-PE 7bc10000-7bd07000 \ ntdll
ELF 7bf00000-7bf04000 Deferred <wine-loader>
ELF 7d2d6000-7d2f0000 Deferred libgcc_s.so.1
ELF 7d2f0000-7d324000 Deferred libidn.so.11
ELF 7d324000-7d3d4000 Deferred libgcrypt.so.20
ELF 7d3d4000-7d400000 Deferred liblzma.so.5
ELF 7d505000-7d50b000 Deferred libattr.so.1
ELF 7d50b000-7d515000 Deferred libacl.so.1
ELF 7d515000-7d52a000 Deferred libgpg-error.so.0
ELF 7d52a000-7d53a000 Deferred libnss_myhostname.so.2
ELF 7d53a000-7d553000 Deferred libresolv.so.2
ELF 7d57c000-7d600000 Deferred wininet<elf>
\-PE 7d590000-7d600000 \ wininet
ELF 7d702000-7d777000 Deferred setupapi<elf>
\-PE 7d710000-7d777000 \ setupapi
ELF 7d7cf000-7d7d8000 Deferred librt.so.1
ELF 7d7d8000-7d7df000 Deferred libnss_dns.so.2
ELF 7d7df000-7d808000 Deferred mpr<elf>
\-PE 7d7f0000-7d808000 \ mpr
ELF 7d808000-7d868000 Deferred dwrite<elf>
\-PE 7d810000-7d868000 \ dwrite
ELF 7d98a000-7dbec000 Deferred shell32<elf>
\-PE 7d9a0000-7dbec000 \ shell32
ELF 7dbec000-7dc26000 Deferred uxtheme<elf>
\-PE 7dbf0000-7dc26000 \ uxtheme
ELF 7dc26000-7dc31000 Deferred libxcursor.so.1
ELF 7dc31000-7dc44000 Deferred libxi.so.6
ELF 7dc44000-7dc51000 Deferred libxrandr.so.2
ELF 7dc51000-7dc5d000 Deferred libxrender.so.1
ELF 7dc5d000-7ddac000 Deferred libx11.so.6
ELF 7ddee000-7ddf4000 Deferred libxfixes.so.3
ELF 7ddf4000-7ddfb000 Deferred libxdmcp.so.6
ELF 7ddfb000-7de21000 Deferred libxcb.so.1
ELF 7de4a000-7def2000 Deferred winex11<elf>
\-PE 7de50000-7def2000 \ winex11
ELF 7def2000-7df17000 Deferred imm32<elf>
\-PE 7df00000-7df17000 \ imm32
ELF 7df17000-7df40000 Deferred libexpat.so.1
ELF 7df40000-7df7c000 Deferred libfontconfig.so.1
ELF 7df7c000-7dff1000 Deferred libpcre.so.1
ELF 7dff1000-7e118000 Deferred libglib-2.0.so.0
ELF 7e118000-7e17b000 Deferred libharfbuzz.so.0
ELF 7e17b000-7e1b8000 Deferred libpng16.so.16
ELF 7e1b8000-7e1c9000 Deferred libbz2.so.1.0
ELF 7e1c9000-7e1e0000 Deferred libz.so.1
ELF 7e1e0000-7e2a0000 Deferred libfreetype.so.6
ELF 7e2a1000-7e2b6000 Deferred libxext.so.6
ELF 7e2c9000-7e316000 Deferred usp10<elf>
\-PE 7e2d0000-7e316000 \ usp10
ELF 7e316000-7e371000 Deferred oleacc<elf>
\-PE 7e320000-7e371000 \ oleacc
ELF 7e371000-7e3a9000 Deferred ws2_32<elf>
\-PE 7e380000-7e3a9000 \ ws2_32
ELF 7e3a9000-7e3d5000 Deferred iphlpapi<elf>
\-PE 7e3b0000-7e3d5000 \ iphlpapi
ELF 7e3d5000-7e409000 Deferred netapi32<elf>
\-PE 7e3e0000-7e409000 \ netapi32
ELF 7e409000-7e43f000 Deferred secur32<elf>
\-PE 7e410000-7e43f000 \ secur32
ELF 7e43f000-7e46c000 Deferred msacm32<elf>
\-PE 7e440000-7e46c000 \ msacm32
ELF 7e46c000-7e52a000 Deferred winmm<elf>
\-PE 7e470000-7e52a000 \ winmm
ELF 7e52a000-7e655000 Deferred comctl32<elf>
\-PE 7e530000-7e655000 \ comctl32
ELF 7e655000-7e66d000 Deferred wtsapi32<elf>
\-PE 7e660000-7e66d000 \ wtsapi32
ELF 7e66d000-7e686000 Deferred userenv<elf>
\-PE 7e670000-7e686000 \ userenv
ELF 7e686000-7e802000 Deferred oleaut32<elf>
\-PE 7e6a0000-7e802000 \ oleaut32
ELF 7e802000-7e893000 Deferred rpcrt4<elf>
\-PE 7e810000-7e893000 \ rpcrt4
ELF 7e893000-7ea23000 Deferred ole32<elf>
\-PE 7e8b0000-7ea23000 \ ole32
ELF 7ea23000-7eaa0000 Deferred shlwapi<elf>
\-PE 7ea30000-7eaa0000 \ shlwapi
ELF 7eaa0000-7eab4000 Deferred psapi<elf>
\-PE 7eab0000-7eab4000 \ psapi
ELF 7eab4000-7eb36000 Deferred advapi32<elf>
\-PE 7eac0000-7eb36000 \ advapi32
ELF 7eb36000-7ec70000 Deferred gdi32<elf>
\-PE 7eb40000-7ec70000 \ gdi32
ELF 7ec70000-7ede9000 Deferred user32<elf>
\-PE 7ec80000-7ede9000 \ user32
ELF 7ede9000-7edfc000 Deferred libnss_files.so.2
ELF 7ef8a000-7efd7000 Deferred libm.so.6
ELF 7efd7000-7efdc000 Deferred libcap.so.2
ELF 7efe4000-7f000000 Deferred version<elf>
\-PE 7eff0000-7f000000 \ version
ELF f7360000-f7364000 Deferred libxau.so.6
ELF f7369000-f736e000 Deferred libdl.so.2
ELF f7397000-f7551000 Dwarf libc.so.6
ELF f7551000-f756f000 Dwarf libpthread.so.0
ELF f756f000-f7728000 Dwarf libwine.so.1
ELF f7729000-f774d000 Deferred ld-linux.so.2
ELF f774f000-f7750000 Deferred [vdso].so
Threads:
process tid prio (all id:s are in hex)
0000000e services.exe
00000030 0
0000001d 0
00000014 0
00000010 0
0000000f 0
00000012 winedevice.exe
0000001c 0
00000019 0
00000018 0
00000013 0
0000001a plugplay.exe
00000020 0
0000001f 0
0000001b 0
00000021 explorer.exe
0000003f 0
00000025 0
00000023 0
00000022 0
00000037 Steam.exe
00000029 0
0000002a 0
00000027 0
0000000d 0
00000034 0
00000024 0
0000004e 0
00000052 0
00000051 0
00000053 0
0000004b 0
00000049 0
00000048 0
00000041 0
0000002b 0
0000002c 0
0000002d 0
00000039 0
0000003e 0
0000003c 0
0000003a 0
0000003d 0
00000035 0
00000009 0
00000050 (D) C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
00000057 0
0000005c 0
0000004f 0
00000038 0
00000032 0
00000067 0
00000066 0
00000065 0
00000064 0
00000063 0
00000062 0 <==
00000061 0
00000060 0
00000033 0
00000017 0
00000028 0
00000031 0
00000046 0
00000058 0
0000004c 0
0000004d 0
System information:
Wine build: wine-1.7.49
Platform: i386 (WOW64)
Host system: Linux
Host version: 4.1.4-1-ARCH
Steam's main window also shows up and fonts and stuff appear fine and it shows my username, but anything else I try to view fails to load within the window (like the store, my account, etc.). Each time it just throws that same error and continues to perpetually load. This is obviously a useless state for Steam to be in, so I was wondering if anyone here had any suggestions (all are welcome of course). I'll keep scouring the rest of the internet in the meantime, but so far I've found little pertaining to steamwebhelper.exe.
Last edited by j33205 (2015-08-18 04:50:12)
Offline
Try switching your wine to win XP compatibility in winecfg, and create and use a win32 prefix to be sure: https://wiki.archlinux.org/index.php/Wine#WINEARCH
Online
j33205 I am suffering from a similar problem.
Steam does start but it fails to bring in any online content (more accurately anything that involves using the network).
The menu bar (Store, Community, ...) appears after I log in successfully. However, no content is loaded.
Instead, a 'Waiting for network spinning wheel' located at the top right corner of the steam browser keeps spinning all day long.
When I exit steam, thereby stopping the wine process, I get the error with 'steamwebhelper.exe'.
I hope by this time you have (or anyone else) solved this issue by now.
NOTE I have 2 wine bottles for the 64 and 32-bit architectures; both produce the same error.
(yes I have 2 installations of steam)
Offline
Since this still applies today, from the link in:
The program steamwebhelper.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience. This can be caused by a problem in the program or a deficiency in Wine. You may want to check the Application Database for tips about running this application.
You are presented with test results (no need to scroll at all if you have ~900px of screen space), which has a section about what does not work properly:
What does not
Windows 7 gives blank store etc due to steamwebhelper.exe crash see bug 38960
A link to that bug is then easily found a bit further down on the exact same page, or easily looked up on the bug trackers using the supplied number.
https://bugs.winehq.org/show_bug.cgi?id=38960
Even further down on the same page, 3 options are presented to solve said issue.
Also, necrobump much?
Last edited by Omar007 (2016-08-08 13:31:39)
Offline