Arch Linux

x2b

Member

Registered: 2012-05-13

Posts: 23

Cups not working properly, prints only error pages

Hello everyone,

I noticed the following problem: Cups stopped working with both of my printers. Instead of the print out I get one empty sheet and another one with this message on it:

ERROR:
undefined
OFFENDING COMMAND:
e
STACK:
--nostringval--
5

Has this happened to anyone else, does anyone know the cause of the problem?

The printers are (correctly )detected as

- Samsung_ML-451x_501x_Series
- Samsung_CLX-6220_Series

I got the PPDs from openprinting.org

Edit: In the web interface both printers have the status 'Idle - "Waiting for printer to finish."'. Is that normal?

Last edited by x2b (2015-12-14 16:18:31)

paulkerry

Member

From: Sheffield, UK

Registered: 2014-10-02

Posts: 611

Re: Cups not working properly, prints only error pages

You could try changing to "LogLevel debug" in /etc/cups/cupsd.conf and restart org.cups.cupsd.service - then look at /var/log/cups/error_log for useful messages.

doragasu

Member

Registered: 2012-03-03

Posts: 160

Re: Cups not working properly, prints only error pages

I have almost exactly the same problem (the only difference is that after "OFFENDING COMMAND: e" anything else is printed). I have tried enabling debug information as requested, then tried printing a test page and a lot of information (1367 lines) appears on the log. It looks like if the same information is repeated a lot of times. Also searching for the word "error", I think this is maybe the most relevant part of the log:

D [16/Dec/2015:16:18:17 +0100] [Job 823] STATE: +connecting-to-device
D [16/Dec/2015:16:18:17 +0100] cupsdMarkDirty(---J-)
D [16/Dec/2015:16:18:17 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Printing jobs and dirty files"
D [16/Dec/2015:16:18:17 +0100] cupsdMarkDirty(----S)
D [16/Dec/2015:16:18:17 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
D [16/Dec/2015:16:18:17 +0100] [Job 823] Looking up \"XXX.XXX.XXX.XXX\"...
D [16/Dec/2015:16:18:17 +0100] [Job 823] pdftops - copying to temp print file \"/var/spool/cups/tmp/01129567328c9\"
D [16/Dec/2015:16:18:17 +0100] [Job 823] PDF template file doesn\'t have form. It\'s okay.
D [16/Dec/2015:16:18:17 +0100] [Job 823] PID 4391 (/usr/lib/cups/filter/bannertopdf) exited with no errors.
E [16/Dec/2015:16:18:17 +0100] [Job 823] Can\'t copy stdin to temporary file
D [16/Dec/2015:16:18:17 +0100] cupsdMarkDirty(---J-)
D [16/Dec/2015:16:18:17 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
D [16/Dec/2015:16:18:17 +0100] [Job 823] Set job-printer-state-message to "Can\'t copy stdin to temporary file", current level=ERROR
D [16/Dec/2015:16:18:17 +0100] cupsdMarkDirty(----S)
D [16/Dec/2015:16:18:17 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
D [16/Dec/2015:16:18:17 +0100] cupsdMarkDirty(----S)
D [16/Dec/2015:16:18:17 +0100] cupsdSetBusyState: newbusy="Dirty files", busy="Dirty files"
D [16/Dec/2015:16:18:17 +0100] [Job 823] PID 4392 (/usr/lib/cups/filter/pdftopdf) stopped with status 1.

Specially relevant looks the line "E [16/Dec/2015:16:18:17 +0100] [Job 823] Can\'t copy stdin to temporary file"

Any suggestions?

paulkerry

Member

From: Sheffield, UK

Registered: 2014-10-02

Posts: 611

Re: Cups not working properly, prints only error pages

A quick internet search for that line points to a full filesystem - what does

df

show you?

This link shows a similar problem...
https://bbs.archlinux.org/viewtopic.php?id=195197

Last edited by paulkerry (2015-12-16 18:20:45)

doragasu

Member

Registered: 2012-03-03

Posts: 160

Re: Cups not working properly, prints only error pages

That was the problem, root partition was full. It's now solved for me, thanks!

BTW: I feel stupid, I already did a df, but did only check the /tmp partition, and skipped having a quick look to the other ones.

paulkerry

Member

From: Sheffield, UK

Registered: 2014-10-02

Posts: 611

Re: Cups not working properly, prints only error pages

Glad you are sorted - now we just need the OP to let us know what their status is...