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#1 2016-02-09 00:13:13

danielbarter
Member
Registered: 2016-02-08
Posts: 22

Yet another XPS 13 9343 sound issue

Hi,

After updating to kernel 4.4, I am also having sound issues, but mine are slightly different. I have firmware A07

There is no sound from the speakers, and a repetitive popping noise from the headphones.

I have done the recommended two cold boots from the XPS 13 arch wiki page.

Here is the dmesg dump: https://github.com/danielbarter/dmesg_d … ound_debug

I have zero experiance debugging sound issues, so hopefully this question is OK!

Last edited by danielbarter (2016-02-09 01:38:10)

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#2 2016-02-09 13:35:51

danielbarter
Member
Registered: 2016-02-08
Posts: 22

Re: Yet another XPS 13 9343 sound issue

After some poking around, maybe this is an ALSA issue:

[danielbarter@hobie ~]$ systemctl status alsa-state.service
● alsa-state.service - Manage Sound Card State (restore and store)
   Loaded: loaded (/usr/lib/systemd/system/alsa-state.service; static; vendor preset: disabled)
   Active: inactive (dead)
Condition: start condition failed at Mon 2016-02-08 19:35:37 EST; 12h ago
           ConditionPathExists=/etc/alsa/state-daemon.conf was not met
[danielbarter@hobie ~]$ systemctl status alsa-store.service
● alsa-store.service
   Loaded: not-found (Reason: No such file or directory)
   Active: inactive (dead)
[danielbarter@hobie ~]$ systemctl status alsa-restore.service
● alsa-restore.service - Save/Restore Sound Card State
   Loaded: loaded (/usr/lib/systemd/system/alsa-restore.service; static; vendor preset: disabled)
   Active: active (exited) since Mon 2016-02-08 19:35:37 EST; 12h ago
  Process: 337 ExecStart=/usr/bin/alsactl restore (code=exited, status=0/SUCCESS)
 Main PID: 337 (code=exited, status=0/SUCCESS)
    Tasks: 0 (limit: 512)
   CGroup: /system.slice/alsa-restore.service

Feb 08 19:35:37 hobie systemd[1]: Starting Save/Restore Sound Card State...
Feb 08 19:35:37 hobie systemd[1]: Started Save/Restore Sound Card State.

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#3 2016-02-10 23:02:03

danielbarter
Member
Registered: 2016-02-08
Posts: 22

Re: Yet another XPS 13 9343 sound issue

I recompiled the kernel with CONFIG_ACPI_REV_OVERRIDE_POSSIBLE switched back on. Back to using HDA audio, but everything works again.

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#4 2016-02-11 07:59:11

bulletmark
Member
From: Brisbane, Australia
Registered: 2013-10-22
Posts: 474

Re: Yet another XPS 13 9343 sound issue

danielbarter wrote:

I recompiled the kernel with CONFIG_ACPI_REV_OVERRIDE_POSSIBLE switched back on. Back to using HDA audio, but everything works again.

My inbuilt mic stopped working with kernel 4.4 and I had various other little audio problems. I compiled up the current stock arch kernel 4.4.1-2-x86_64 but with CONFIG_ACPI_REV_OVERRIDE_POSSIBLE set and my mic/audio problems are gone.

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#5 2016-02-21 20:19:19

soren121
Member
From: USA
Registered: 2011-11-20
Posts: 9

Re: Yet another XPS 13 9343 sound issue

Have you tried two cold boots with the kernel config option unset (i.e. with I2S enabled)?

I haven't had any sound issues since. Inbuilt mic works fine. I don't have a 3.5mm mic to test with, though.

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#6 2016-02-21 20:25:30

tutu
Member
Registered: 2015-11-11
Posts: 30

Re: Yet another XPS 13 9343 sound issue

Hi Soren121 - Do you have the popping noise coming from the headphones? I'm using I2S sound and was curious to see if some one else also using I2S have no headphone issues. Thanks.

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#7 2016-02-22 00:29:48

bulletmark
Member
From: Brisbane, Australia
Registered: 2013-10-22
Posts: 474

Re: Yet another XPS 13 9343 sound issue

soren121 wrote:

Have you tried two cold boots with the kernel config option unset (i.e. with I2S enabled)?

You mean have I tried two cold boots with the current stock Arch 4.4.1-2 kernel? Yes. Neither inbuilt nor external mic work.

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#8 2016-02-22 05:41:50

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

I also cannot get sound working. I upgraded my BIOS to Dell's November 2015 release, I'm using Arch 4.4.1-2 (though I have no idea how to compile a kernel myself), and whenever I try and adjust the sound volume, the display says that it's adjusting the HDMI / DisplayPort volume. I've tried creating a file in modprobe, I've tried changing the output card in alsamixer. (Mind you, I don't know what modprobe is, nor am I familiar with how computer sound works in general, so these changes were by imitating things I've found on the Arch wiki.)

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#9 2016-02-22 05:58:30

bulletmark
Member
From: Brisbane, Australia
Registered: 2013-10-22
Posts: 474

Re: Yet another XPS 13 9343 sound issue

@chiral, compiling the Arch kernel is easy. Just follow the wiki instructions at https://wiki.archlinux.org/index.php/Ke … ild_System. For our Dell 9343 machine, edit the config.x86_64 file to re-enable CONFIG_ACPI_REV_OVERRIDE_POSSIBLE before doing the updpkgsums then makepkg -s. Do 2 cold reboots (with that kernel) and that will then fix sound+mic problems. Hopefully this will get re-enabled formally in the next Arch kernel for our machine.

Last edited by bulletmark (2016-02-22 05:59:57)

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#10 2016-02-22 22:46:44

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

@bulletmark: I realize I'm moving off topic but, while I'm happy to discover that it isn't crazy hard to compile a kernel, I'm not sure how to verify PGP signatures. I'm getting FAILED (unknown public key <etc>), and it's probably me not understanding how to set up GPG for myself? I've gotten as far as generating a key and passphrase.

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#11 2016-02-23 00:30:14

bulletmark
Member
From: Brisbane, Australia
Registered: 2013-10-22
Posts: 474

Re: Yet another XPS 13 9343 sound issue

chiral wrote:

@bulletmark: I realize I'm moving off topic but, while I'm happy to discover that it isn't crazy hard to compile a kernel, I'm not sure how to verify PGP signatures.

I'm sorry but that is way off topic here. It's all in the wiki at https://wiki.archlinux.org/index.php/Ma … e_checking. I vaguely recall (long ago when I set this up) having to stuff around with that keyserver value to something odd. Search other threads about this issue.

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#12 2016-02-24 13:05:47

shevson
Member
Registered: 2016-02-22
Posts: 13

Re: Yet another XPS 13 9343 sound issue

Hey guys, so the problem with sound is present on my XPS as well, but it's only the popping sound - audio works just fine both on speakers and headphones, I've installed PulseAudio and with my XFCE plugin for it everything works OK. Popping sound is a bit annoying, although after some time it goes away.
There is one sound problem though, that is completely messing with my laptop - sound becomes utterly broken after I suspend/resume my XPS. There is noise, it gets really loud and it just destroys your ears. Has anyone come across something like that?

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#13 2016-02-25 00:14:11

gmagnusson
Member
Registered: 2016-02-25
Posts: 1

Re: Yet another XPS 13 9343 sound issue

Hey Guys,

First post. I have managed to get the sound working with PulseAudio. I however have this really furstrating headphone clicking.

Have any of you found a solution?

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#14 2016-02-25 20:43:51

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

From help here, other threads, and this wiki page https://wiki.archlinux.org/index.php/De … 015)#Audio, I've done the following:

- I've now successfully built and loaded a 4.4.1-2 kernel with CONFIG_ACPI_REV_OVERRIDE_POSSIBLE set.
- I've cold rebooted several times.
- I've verified my BIOS is version A07.
- I've set my /etc/modprobe.d/alsa-base.conf to look like `options snd_hda_intel index=1,0`

Now if I boot from the stock kernel I get a clicking noise once per second out of the right speaker, and if I boot from my custom kernel I get no clicking and sound still seems to be going to HDMI output. I don't know if there's something else I can try, or if I should try and shop for a sound card with better support to install.

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#15 2016-02-25 20:49:55

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

I wrote too soon. The custom kernel has the clicking noise as well, and in fact, it started before I'd chosen which kernel to use. The clicking noise does not transmit to headphones.

Also, I'm getting an error that keeps shutdown from occurring, reading, [drm:intel_dp_link_training_channel_equalization [i915]] *ERROR* 5.4 Gbps link rate without HBR2/TPS3 support

Baaaasically I've managed to just make my problem worse, and I'm not sure if I introduced the problems by upgrading the BIOS, by the /way/ I upgraded the BIOS, or in building/installing this kernel.

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#16 2016-02-29 03:33:40

danielbarter
Member
Registered: 2016-02-08
Posts: 22

Re: Yet another XPS 13 9343 sound issue

Weird. If you are getting the clicking before you choose which kernel to boot, then it is probably not the kernel at fault.

Apart from sound issues and shutdown issues, is the computer stable?

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#17 2016-02-29 21:06:22

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

There is an occasional suspension issue. There are sometimes error messages on startup. And, just for added non-deterministic fun, the last two times I've booted to the default kernel, there is no clicking, just the continued "Volume adjustment indicates sound goes to HDMI" issue.

But if you mean, is it stable while I'm logged in and doin' stuff, yes, it seems not to be kernel panicking or anything.

NB: This is an Antergos install, and when I looked at the grub.conf file that's been generated, it seems to have a lot of gnarly stuff in it that I'm not convinced I need. The startup behavior of this machine is a little weird; slow screen draws and so forth. But I don't know what a *good* grub.conf file would look like.

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#18 2016-02-29 21:16:47

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

I'm stabbing in the dark here, but the output of `aplay -l` is

aplay -l
**** List of PLAYBACK Hardware Devices ****
card 1: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

and is it odd that all of these things are set to HDMI?

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#19 2016-02-29 21:24:36

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

Oh, and `lspci` returns

00:00.0 Host bridge [0600]: Intel Corporation Broadwell-U Host Bridge -OPI [8086:1604] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09)
00:03.0 Audio device [0403]: Intel Corporation Broadwell-U Audio Controller [8086:160c] (rev 09)
00:04.0 Signal processing controller [1180]: Intel Corporation Broadwell-U Camarillo Device [8086:1603] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation Wildcat Point-LP USB xHCI Controller [8086:9cb1] (rev 03)
00:16.0 Communication controller [0780]: Intel Corporation Wildcat Point-LP MEI Controller #1 [8086:9cba] (rev 03)
00:1c.0 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #1 [8086:9c90] (rev e3)
00:1c.3 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #4 [8086:9c96] (rev e3)
00:1f.0 ISA bridge [0601]: Intel Corporation Wildcat Point-LP LPC Controller [8086:9cc3] (rev 03)
00:1f.2 SATA controller [0106]: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] [8086:9c83] (rev 03)
00:1f.3 SMBus [0c05]: Intel Corporation Wildcat Point-LP SMBus Controller [8086:9ca2] (rev 03)
00:1f.6 Signal processing controller [1180]: Intel Corporation Wildcat Point-LP Thermal Management Controller [8086:9ca4] (rev 03)
01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5249 PCI Express Card Reader [10ec:5249] (rev 01)
02:00.0 Network controller [0280]: Intel Corporation Wireless 7265 [8086:095a] (rev 2b)

I'd like to blame the Broadwell hardware, which seems very not supported by Arch. I already replaced the Broadwell wireless card with the Intel 7265 for that reason.

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#20 2016-02-29 21:27:34

chiral
Member
Registered: 2016-02-22
Posts: 25

Re: Yet another XPS 13 9343 sound issue

This is the most information I've been able to find https://major.io/2015/02/03/linux-suppo … 015-model/ and a post introduced by a paragraph reading "I gave up and moved on to another machine" is not very promising.

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#21 2016-03-01 18:30:25

danielbarter
Member
Registered: 2016-02-08
Posts: 22

Re: Yet another XPS 13 9343 sound issue

It seems like you are missing a soundcard. Here is my aplay -l:

card 0: PCH [HDA Intel PCH], device 0: ALC3263 Analog [ALC3263 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Last edited by danielbarter (2016-03-01 18:31:39)

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#22 2016-03-02 04:35:30

tutu
Member
Registered: 2015-11-11
Posts: 30

Re: Yet another XPS 13 9343 sound issue

chiral wrote:

NB: This is an Antergos install, and when I looked at the grub.conf file that's been generated, it seems to have a lot of gnarly stuff in it that I'm not convinced I need. The startup behavior of this machine is a little weird; slow screen draws and so forth. But I don't know what a *good* grub.conf file would look like.

I'm not sure what is an Antergos install, but you should try the normal way first. For all the different Arch Linux kernels the sound card never vanished as it is happening to you. I don't know if it would solve your problem, but it worth a try if it is not too much work in your set up. Using the current kernel version from Arch repositories (I2S sound), I only have headphone issues when using PulseAudio. The sound from the speakers looks fine to me. I also updated the bios to A07.

chiral wrote:

I'd like to blame the Broadwell hardware, which seems very not supported by Arch. I already replaced the Broadwell wireless card with the Intel 7265 for that reason.

Just a correction here, you replace the Broadcom wireless card, which is different than Broadwell.

chiral wrote:

This is the most information I've been able to find https://major.io/2015/02/03/linux-suppo … 015-model/ and a post introduced by a paragraph reading "I gave up and moved on to another machine" is not very promising.

Another good source for dell xps 13 issues is https://github.com/advancingu/XPS13Linux and https://github.com/mpalourdio/xps13.

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#23 2016-03-03 00:50:54

danielbarter
Member
Registered: 2016-02-08
Posts: 22

Re: Yet another XPS 13 9343 sound issue

Antergos is another distro built on top of arch linux. Maybe it is something extra they are installing which messes things up?

Last edited by danielbarter (2016-03-03 00:53:26)

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#24 2016-03-03 17:28:32

Crymzine
Member
Registered: 2015-10-27
Posts: 2

Re: Yet another XPS 13 9343 sound issue

I just wanted to say that I too have an XPS 13 9343 with Antergos running on it but re-compiling the kernel with the CONFIG_ACPI_REV_OVERRIDE_POSSIBLE flag set did the trick for me so Antergos is not necessarily to blame.

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#25 2016-03-04 06:33:42

bulletmark
Member
From: Brisbane, Australia
Registered: 2013-10-22
Posts: 474

Re: Yet another XPS 13 9343 sound issue

Today's new 4.4.3-1 kernel (upgraded from 4.4.1-2) has the same sound and mic bugs for the 9343 XPS 13 but again rebuilding it with CONFIG_ACPI_REV_OVERRIDE_POSSIBLE set fixes everything.

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