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#1 2016-02-10 20:45:55

Zaku140
Member
Registered: 2015-08-14
Posts: 31

[Solved] Cannot Print because "client-error-not-authorized"

I have been trying to print to my HP Photosmart 5520 for about week but have not figured out how to solve this problem.
I did cat /var/log/cups/error_log which gave me

 E [10/Feb/2016:08:20:49 -0500] [Client 58] Returning IPP client-error-not-authorized for Resume-Printer (ipp://localhost/printers/Photosmart_5520) from localhost
E [10/Feb/2016:08:22:14 -0500] [Client 64] Returning IPP client-error-not-authorized for Resume-Printer (ipp://localhost/printers/Photosmart_5520) from localhost
E [10/Feb/2016:08:23:28 -0500] [Client 73] Returning IPP client-error-not-authorized for Resume-Printer (ipp://localhost/printers/Photosmart_5520) from localhost
E [10/Feb/2016:08:25:05 -0500] [Client 75] Returning IPP client-error-not-authorized for Create-Job (ipp://localhost:631/printers/Photosmart_5520) from localhost                                                                         
E [10/Feb/2016:08:27:13 -0500] [Client 88] Returning HTTP Forbidden for Pause-Printer (ipp://localhost/printers/Photosmart_5520) from localhost                                                                                           
E [10/Feb/2016:08:28:02 -0500] [Client 98] Returning IPP client-error-not-authorized for Resume-Printer (ipp://localhost/printers/Photosmart_5520) from localhost

So from my understanding, its saying I don't have the permissions to print. So I took a look at the cups.conf file

#
# Configuration file for the CUPS scheduler.  See "man cupsd.conf" for a
# complete description of this file.
#
 
# Disable cups internal logging - use logrotate instead
MaxLogSize 0

# Log general information in error_log - change "warn" to "debug"
# for troubleshooting...
LogLevel warn
#PageLogFormat

# Only listen for connections from the local machine.
Listen localhost:631
Listen /run/cups/cups.sock

# Show shared printers on the local network.
Browsing On
BrowseLocalProtocols dnssd

# Default authentication type, when authentication is required...
DefaultAuthType Basic

# Web interface setting...
WebInterface Yes

# Restrict access to the server...
<Location />
  Order allow,deny
</Location>

# Restrict access to the admin pages...
<Location /admin>
  Order allow,deny
  Allow all
</Location>

# Restrict access to configuration files...
<Location /admin/conf>
  AuthType Default
  Require user @SYSTEM
  Order allow,deny
</Location>

# Restrict access to log files...
<Location /admin/log>
  AuthType Default
  Require user @SYSTEM
  Order allow,deny
</Location>

# Set the default printer/job policies...
<Policy default>
  # Job/subscription privacy...
  JobPrivateAccess default
  JobPrivateValues default
  SubscriptionPrivateAccess default
  SubscriptionPrivateValues default

  # Job-related operations must be done by the owner or an administrator...
  <Limit Create-Job Print-Job Print-URI Validate-Job>
    Order deny,allow
  </Limit>

  <Limit Send-Document Send-URI Hold-Job Release-Job Restart-Job Purge-Jobs Set-Job-Attributes Create-Job-Subscription Renew-Subscription Cancel-Subscription Get-Notifications Reprocess-Job Cancel-Current-Job Suspend-Current-Job Resume-Job Cancel-My-Jobs Close-Job CUPS-Move-Job CUPS-Get-Document>
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  # All administration operations require an administrator to authenticate...
  <Limit CUPS-Add-Modify-Printer CUPS-Delete-Printer CUPS-Add-Modify-Class CUPS-Delete-Class CUPS-Set-Default CUPS-Get-Devices>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # All printer operations require a printer operator to authenticate...
  <Limit Pause-Printer Resume-Printer Enable-Printer Disable-Printer Pause-Printer-After-Current-Job Hold-New-Jobs Release-Held-New-Jobs Deactivate-Printer Activate-Printer Restart-Printer Shutdown-Printer Startup-Printer Promote-Job Schedule-Job-After Cancel-Jobs CUPS-Accept-Jobs CUPS-Reject-Jobs>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # Only the owner or an administrator can cancel or authenticate a job...
  <Limit Cancel-Job CUPS-Authenticate-Job>
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  <Limit All>
    Order deny,allow
  </Limit>
</Policy>

# Set the authenticated printer/job policies...
<Policy authenticated>
  # Job/subscription privacy...
  JobPrivateAccess default
  JobPrivateValues default
  SubscriptionPrivateAccess default
  SubscriptionPrivateValues default

  # Job-related operations must be done by the owner or an administrator...
  <Limit Create-Job Print-Job Print-URI Validate-Job>
    AuthType Default
    Order deny,allow
  </Limit>

  <Limit Send-Document Send-URI Hold-Job Release-Job Restart-Job Purge-Jobs Set-Job-Attributes Create-Job-Subscription Renew-Subscription Cancel-Subscription Get-Notifications Reprocess-Job Cancel-Current-Job Suspend-Current-Job Resume-Job Cancel-My-Jobs Close-Job CUPS-Move-Job CUPS-Get-Document>
    AuthType Default
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  # All administration operations require an administrator to authenticate...
  <Limit CUPS-Add-Modify-Printer CUPS-Delete-Printer CUPS-Add-Modify-Class CUPS-Delete-Class CUPS-Set-Default>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # All printer operations require a printer operator to authenticate...
  <Limit Pause-Printer Resume-Printer Enable-Printer Disable-Printer Pause-Printer-After-Current-Job Hold-New-Jobs Release-Held-New-Jobs Deactivate-Printer Activate-Printer Restart-Printer Shutdown-Printer Startup-Printer Promote-Job Schedule-Job-After Cancel-Jobs CUPS-Accept-Jobs CUPS-Reject-Jobs>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # Only the owner or an administrator can cancel or authenticate a job...
  <Limit Cancel-Job CUPS-Authenticate-Job>
    AuthType Default
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  <Limit All>
    Order deny,allow
  </Limit>
</Policy>

Anything wrong with the permissions?
UPDATE: So I went on the cups web interface and it kept denying my root username and password so I was not able to turn on sharing permissions. I simply uninstalled cups and reinstalled it then added my printer. I have to remember to always try reinstalling a program if I am having problems with it.

Last edited by Zaku140 (2016-02-13 15:28:18)

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#2 2016-02-11 22:21:46

paulkerry
Member
From: Sheffield, UK
Registered: 2014-10-02
Posts: 611

Re: [Solved] Cannot Print because "client-error-not-authorized"

If you used the cups web interface at http://localhost:631 to add the printer, did you click "Share This Printer" when you added it?

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#3 2016-02-12 05:54:17

x33a
Forum Fellow
Registered: 2009-08-15
Posts: 4,587

Re: [Solved] Cannot Print because "client-error-not-authorized"

@Zaku140, please edit your post and use code tags instead of quote tags.

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#4 2016-02-12 18:19:18

paulkerry
Member
From: Sheffield, UK
Registered: 2014-10-02
Posts: 611

Re: [Solved] Cannot Print because "client-error-not-authorized"

Please prepend "[SOLVED]" to your first post rather than "[Resolved]" if you are sorted.

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