Arch Linux

pauper

Member

Registered: 2012-06-25

Posts: 38

[SOLVED]Unable to reboot or shutdown

I have an up to date arch installation on an  Asus J1800I-C running as a mediacentre. I haven't ever been able to reboot or shutdown the machine regardless of the command used (systemctl poweroff/reboot nor shutdown -h / reboot).

The onscreen messages seem to indicate that everything closes smoothly but the machine hangs at the end of the process.

Polkit is installed and loginctl show-session $XDG_SESSION_ID contains Remote=no and Active=yes.

On shutdown the last message is

Reached target Shutdown.

On reboot it is slightly different:

Reached target Shutdown.
watchdog watchdog0: watchdog did not stop!
watchdog watchdog0: watchdog did not stop!

This priority 3 error appears in the logs during the shutdown process:

Feb 16 15:07:25 MEDIACENTRE login[374]: pam_systemd(login:session): Failed to release session: Connection reset by peer
Feb 16 15:07:25 MEDIACENTRE systemd-logind[337]: Failed to abandon session scope: Transport endpoint is not connected

The log from the start of the shutdown process after issuing systemctl poweroff:

Feb 16 15:07:24 MEDIACENTRE dbus[343]: [system] Activating via systemd: service name='org.freedesktop.PolicyKit1' unit='polkit.service'
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Starting Authorization Manager...
Feb 16 15:07:24 MEDIACENTRE polkitd[775]: Started polkitd version 0.113
Feb 16 15:07:24 MEDIACENTRE polkitd[775]: Loading rules from directory /etc/polkit-1/rules.d
Feb 16 15:07:24 MEDIACENTRE polkitd[775]: Loading rules from directory /usr/share/polkit-1/rules.d
Feb 16 15:07:24 MEDIACENTRE polkitd[775]: Finished loading, compiling and executing 1 rules
Feb 16 15:07:24 MEDIACENTRE dbus[343]: [system] Successfully activated service 'org.freedesktop.PolicyKit1'
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Started Authorization Manager.
Feb 16 15:07:24 MEDIACENTRE polkitd[775]: Acquired the name org.freedesktop.PolicyKit1 on the system bus
Feb 16 15:07:24 MEDIACENTRE systemd-logind[337]: System is rebooting.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped target Sound Card.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Closed Load/Save RF Kill Switch Status /dev/rfkill Watch.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping User Manager for UID 1000...
Feb 16 15:07:24 MEDIACENTRE systemd[380]: Stopped target Default.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Unmounting RPC Pipe File System...
Feb 16 15:07:24 MEDIACENTRE bluetoothd[366]: Terminating
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped target Bluetooth.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped SSH Key Generation.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Deactivating swap /dev/mapper/VG00-LVswap...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Bluetooth service...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Save/Restore Sound Card State...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped target Timers.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Daily Cleanup of Temporary Directories.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Session c1 of user freevo.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping LVM2 PV scan on device 8:2...
Feb 16 15:07:24 MEDIACENTRE systemd[380]: Stopping Profile-sync-daemon...
Feb 16 15:07:24 MEDIACENTRE systemd[380]: Stopping D-Bus User Message Bus...
Feb 16 15:07:24 MEDIACENTRE systemd[380]: Stopped D-Bus User Message Bus.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Starting Generate shutdown-ramfs...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Authorization Manager...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped target Graphical Interface.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped target Multi-User System.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Initialize hardware monitoring sensors...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped target Login Prompts.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Getty on tty1...
Feb 16 15:07:24 MEDIACENTRE bluetoothd[366]: Disconnected from D-Bus. Exiting.
Feb 16 15:07:24 MEDIACENTRE bluetoothd[366]: Stopping SDP server
Feb 16 15:07:24 MEDIACENTRE bluetoothd[366]: Exit
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping D-Bus System Message Bus...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Automounts filesystems on demand...
Feb 16 15:07:24 MEDIACENTRE ntpd[740]: ntpd exiting on signal 15 (Terminated)
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Daily verification of password and group files.
Feb 16 15:07:24 MEDIACENTRE ntpd[740]: 192.168.1.125 local addr 192.168.1.123 -> <null>
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Daily man-db cache update.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Daily rotation of log files.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopping Network Time Service...
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Deactivated swap /dev/mapper/VG00-LVswap.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Deactivated swap /dev/disk/by-id/dm-uuid-LVM-DMvBTp8iFqzaNOWOyNUIi4AvffcR1q70dGhZWcs1xsPuq9h1j01oRy8RtjD8G
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Deactivated swap /dev/disk/by-id/dm-name-VG00-LVswap.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Deactivated swap /dev/dm-2.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped D-Bus System Message Bus.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Bluetooth service.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Network Time Service.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Authorization Manager.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Unmounted RPC Pipe File System.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Deactivated swap /dev/disk/by-uuid/be9822b9-26ae-4be3-8f74-2581f293fa55.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Save/Restore Sound Card State.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped Initialize hardware monitoring sensors.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Stopped LVM2 PV scan on device 8:2.
Feb 16 15:07:24 MEDIACENTRE mkinitcpio[791]: ==> Starting build: none
Feb 16 15:07:24 MEDIACENTRE mkinitcpio[791]: -> Running build hook: [sd-shutdown]
Feb 16 15:07:24 MEDIACENTRE mkinitcpio[791]: ==> Build complete.
Feb 16 15:07:24 MEDIACENTRE systemd[1]: Started Generate shutdown-ramfs.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Removed slice system-lvm2\x2dpvscan.slice.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopping LVM2 metadata daemon...
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped LVM2 metadata daemon.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped Automounts filesystems on demand.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped target Network is Online.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped target Network.
Feb 16 15:07:25 MEDIACENTRE profile-sync-daemon[788]: chromium resync successful
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopping dhcpcd on enp2s0...
Feb 16 15:07:25 MEDIACENTRE dhcpcd[942]: sending signal TERM to pid 731
Feb 16 15:07:25 MEDIACENTRE dhcpcd[731]: received SIGTERM, stopping
Feb 16 15:07:25 MEDIACENTRE dhcpcd[731]: enp2s0: removing interface
Feb 16 15:07:25 MEDIACENTRE dhcpcd[942]: waiting for pid 731 to exit
Feb 16 15:07:25 MEDIACENTRE dhcpcd[731]: dhcpcd exited
Feb 16 15:07:25 MEDIACENTRE dhcpcd[942]: sending signal TERM to pid 731
Feb 16 15:07:25 MEDIACENTRE dhcpcd[942]: waiting for pid 731 to exit
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped dhcpcd on enp2s0.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Removed slice system-dhcpcd.slice.
Feb 16 15:07:25 MEDIACENTRE profile-sync-daemon[788]: chromium unsync successful
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Stopped Profile-sync-daemon.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Stopped target Basic System.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Stopped target Timers.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Stopped Timer for profile-sync-daemon - 1Hour.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Stopped target Paths.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Stopped target Sockets.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Closed Sound System.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Closed D-Bus User Message Bus Socket.
Feb 16 15:07:25 MEDIACENTRE systemd[384]: pam_unix(systemd-user:session): session closed for user freevo
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Reached target Shutdown.
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Starting Exit the Session...
Feb 16 15:07:25 MEDIACENTRE systemd[380]: Received SIGRTMIN+24 from PID 1027 (kill).
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped User Manager for UID 1000.
Feb 16 15:07:25 MEDIACENTRE login[374]: pam_unix(login:session): session closed for user freevo
Feb 16 15:07:25 MEDIACENTRE login[374]: pam_systemd(login:session): Failed to release session: Connection reset by peer
Feb 16 15:07:25 MEDIACENTRE systemd-logind[337]: Failed to abandon session scope: Transport endpoint is not connected
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped Getty on tty1.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped Session c1 of user freevo.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Removed slice User Slice of freevo.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopping Login Service...
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Removed slice system-getty.slice.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopping Permit User Sessions...
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped Permit User Sessions.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped target Remote File Systems.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped target Remote File Systems (Pre).
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped target NFS client services.
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopping GSSAPI Proxy Daemon...
Feb 16 15:07:25 MEDIACENTRE systemd[1]: Stopped GSSAPI Proxy Daemon.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Login Service.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Basic System.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Sockets.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Closed D-Bus System Message Bus Socket.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Closed RPCbind Server Activation Socket.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Closed sshd.socket.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target System Initialization.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopping Load/Save Screen Backlight Brightness of backlight:acpi_video0...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Encrypted Volumes.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Setup Virtual Console.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopping Update UTMP about System Boot/Shutdown...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Swap.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Apply Kernel Variables.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Load Kernel Modules.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopping Load/Save Random Seed...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Slices.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Removed slice User and Session Slice.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Paths.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Forward Password Requests to Wall Directory Watch.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Dispatch Password Requests to Console Directory Watch.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Load/Save Screen Backlight Brightness of backlight:acpi_video0.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Load/Save Random Seed.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Update UTMP about System Boot/Shutdown.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Create Volatile Files and Directories.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Local File Systems.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounting Temporary Directory...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounting /run/user/1000...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounting /boot...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounting /home...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Removed slice system-systemd\x2dbacklight.slice.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted /boot.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted /run/user/1000.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted Temporary Directory.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted /home.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped File System Check on /dev/disk/by-uuid/2424f7d1-6570-4448-93a4-db5f943691eb.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Reached target Unmount All Filesystems.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped File System Check on /dev/disk/by-uuid/93B3-107D.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Removed slice system-systemd\x2dfsck.slice.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted /boot.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted /run/user/1000.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted Temporary Directory.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Unmounted /home.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped File System Check on /dev/disk/by-uuid/2424f7d1-6570-4448-93a4-db5f943691eb.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Reached target Unmount All Filesystems.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped File System Check on /dev/disk/by-uuid/93B3-107D.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Removed slice system-systemd\x2dfsck.slice.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped target Local File Systems (Pre).
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Create Static Device Nodes in /dev.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Stopped Remount Root and Kernel File Systems.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Reached target Shutdown.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Reached target Final Step.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Starting Reboot...
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Shutting down.
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Hardware watchdog 'iTCO_wdt', version 0
Feb 16 15:07:26 MEDIACENTRE systemd[1]: Set hardware watchdog to 10min.
Feb 16 15:07:26 MEDIACENTRE kernel: watchdog watchdog0: watchdog did not stop!
Feb 16 15:07:26 MEDIACENTRE systemd-shutdown[1]: Sending SIGTERM to remaining processes...
Feb 16 15:07:26 MEDIACENTRE systemd-journald[197]: Journal stopped

I had originally recovered an image from an arch installation on an older machine (32 bit/mbr/grub) and it was hanging at shutdown with a black screen so I reinstalled from scratch (64 bit/uefi) hoping that this would fix it - at least it now seems to be able to get to the end of the shutdown process but it still hangs.

Any help would be greatly appreciated.

Last edited by pauper (2016-02-20 23:05:16)

Awebb

Member

Registered: 2010-05-06

Posts: 6,286

Re: [SOLVED]Unable to reboot or shutdown

Could you, for the sake of bug hunting, try the following:

0. Try C-A-Del from a TTY?
1. Shut down the system from within the Arch installer live system?
2. Try shutting down the system from another distro's live medium?
3. Have you tried raising the elephant? Enable SysRQ and try REISUB (https://wiki.archlinux.org/index.php/Keyboard_shortcuts)

Last edited by Awebb (2016-02-16 20:18:07)

pauper

Member

Registered: 2012-06-25

Posts: 38

Re: [SOLVED]Unable to reboot or shutdown

0. Produces the same bahaviour
1. Produces similar behaviour the last on screen messages are:

Reached target Shutdown.
umount: can't unmount /dev/loop0: Invalid argument
umount: can't unmount /oldrun/archiso/cowspace: Invalid argument

2. I forgot to mention that I had tried from a Debian distro and it hung on shutdown also.
3. The REISUB sequence actually successfully rebooted the machine.

Awebb

Member

Registered: 2010-05-06

Posts: 6,286

Re: [SOLVED]Unable to reboot or shutdown

Can you post specs for that machine? Details about mainboard, CPU, GPU, chipsets, lspci, lsusb or maybe a complete lshw dump. Also check dmesg for related errors before shutting down. Maybe you need a certain module, acpi kernel option or other, energy management related setting. Research the acpi_osi settings.

Is this UEFI? Are fastboot related options available?

pauper

Member

Registered: 2012-06-25

Posts: 38

Re: [SOLVED]Unable to reboot or shutdown

lspci

00:00.0 Host bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register (rev 0e)
00:02.0 VGA compatible controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display (rev 0e)
00:13.0 SATA controller: Intel Corporation Atom Processor E3800 Series SATA AHCI Controller (rev 0e)
00:14.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series USB xHCI (rev 0e)
00:1a.0 Encryption controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine (rev 0e)
00:1b.0 Audio device: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller (rev 0e)
00:1c.0 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 1 (rev 0e)
00:1c.1 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 2 (rev 0e)
00:1c.2 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 3 (rev 0e)
00:1c.3 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 4 (rev 0e)
00:1d.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series USB EHCI (rev 0e)
00:1f.0 ISA bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit (rev 0e)
00:1f.3 SMBus: Intel Corporation Atom Processor E3800 Series SMBus Controller (rev 0e)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)

lsusb

Bus 003 Device 002: ID 8087:07e6 Intel Corp. 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 07d1:f101 D-Link System DBT-122 Bluetooth
Bus 001 Device 004: ID 046d:0809 Logitech, Inc. Webcam Pro 9000
Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 002: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

# lshw
http://pastie.org/10725901

All I get from the shutdown from dmesg is:

journalctl -b -1 -k 
Feb 17 12:52:26 MEDIACENTRE kernel: watchdog watchdog0: watchdog did not stop!
Feb 17 12:52:26 MEDIACENTRE systemd-shutdown[1]: Sending SIGTERM to remaining processes...

It is UEFI, I can't find any options for fastboot in the bios, will peruse the manual.

I don't know anything about acpi_osi setting - looking that up now.

Last edited by pauper (2016-02-17 16:27:08)

pauper

Member

Registered: 2012-06-25

Posts: 38

Re: [SOLVED]Unable to reboot or shutdown

An update of the bios seems to have fixed this. Marking as solved.