Arch Linux

LeftyAce

Member

Registered: 2012-08-18

Posts: 162

[solved] sane-find-scanner succedes, but I can't scan

Hi all,

I have an HP Photosmart C4480 printer/scanner. It used to work under Arch, but I haven't used it in a while and somewhere along the line it stopped working. Unfortunately I can't pinpoint a specific update that broke it. sane-find-scanner locates it correctly, but scanimage -L fails. Here are my symptoms:

$ lsusb
Bus 001 Device 009: ID 03f0:6c11 Hewlett-Packard Photosmart C4480

$ sane-find-scanner
 # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.
  # Also you need support for SCSI Generic (sg) in your operating system.
  # If using Linux, try "modprobe sg".

could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 006:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 005:001: Access denied (insufficient permissions)
found USB scanner (vendor=0x0fcf [Dynastream Innovations], product=0x1009 [ANT USB-m Stick]) at libusb:001:010
found USB scanner (vendor=0x03f0 [HP], product=0x6c11 [Photosmart C4400 series]) at libusb:001:009
could not open USB device 0x0d3d/0x0001 at 001:006: Access denied (insufficient permissions)
could not open USB device 0x19ff/0x0238 at 001:005: Access denied (insufficient permissions)
could not open USB device 0x17ef/0x1000 at 001:004: Access denied (insufficient permissions)
could not open USB device 0x0930/0x6545 at 001:003: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x0483/0x2016 at 003:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 003:001: Access denied (insufficient permissions)
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.

Then I run scanimage -L:

$ scanimage -L
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

I get this result whether I run things as root or as a regular user.

I looked at this page: https://wiki.archlinux.org/index.php/SA … roblems#HP
But ptal-init is not installed on my system and I can't figure out where it comes from.

How should I proceed?

Thanks,

Lefty

Last edited by LeftyAce (2016-03-23 01:32:24)

LeftyAce

Member

Registered: 2012-08-18

Posts: 162

Re: [solved] sane-find-scanner succedes, but I can't scan

After seeing this post: https://bbs.archlinux.org/viewtopic.php?id=210414
I tried running "hp-doctor." Apparently I already had it installed, and it worked. I think it installed hpaio, but it may have done other things as well.