You are not logged in.

#1 2016-04-24 09:14:57

lasombra
Member
From: Luzern
Registered: 2011-09-01
Posts: 68

[SOLVED] Scanner Issues with HP LaserJet 200 color MFP M276nw

I can get my printer successfully installed and working, but not the scanner:  HP LaserJet 200 color MFP M276nw.

My assumption is, the main problem lies in the plugin not being installed.  When I either run hp-setup -i or hp-plugin -i or hp-doctor, each modes download and install the plugin successully (according to the output they give me).
But when I run hp-check I get:

HP_LaserJet_200_colorMFP_M276nw
-------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12
PPD: /etc/cups/ppd/HP_LaserJet_200_colorMFP_M276nw.ppd
PPD Description: HP LaserJet 200 color MFP M276 Postscript (recommended)
Printer status: printer HP_LaserJet_200_colorMFP_M276nw is idle.  enabled since Sun 24 Apr 2016 10:33:05 AM CEST
error: Required plug-in status: Not installed
Communication status: Good

Here an output of hp-doctor -> you can see that plugin is installed successfully according to the output

> hp-doctor 

HP Linux Imaging and Printing System (ver. 3.16.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.16.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: arch distro is not found in AUTH_TYPES
 

Checking for Deprecated items....
error: This distro (i.e unknown  ) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.16.3)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: HPLIP upgrade is disabled by Archlinux for security reasons, see https://bugs.archlinux.org/task/38083 - if you like to upgrade HPLIP, use the Archlinux software package manager pacman.

Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?


Checking for Dependencies....
warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.5-1-ARCH #1 SMP PREEMPT Thu Mar 10 07:38:19 CET 2016 GNU/Linux
 Host: clawfinger
 Proc: 4.4.5-1-ARCH #1 SMP PREEMPT Thu Mar 10 07:38:19 CET 2016 GNU/Linux
 Distribution: unknown 
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro   version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.16.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.3
html=/usr/share/doc/hplip-3.16.3
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Permission denied

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
latest_available_version = 3.13.11
notify_upgrade = true
last_upgraded_time = 1426011698
pending_upgrade_time = 0

[last_used]
device_uri = hp:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12
printer_name = 
working_dir = /home/aedu/Downloads/hplip-3.16.3-plugin.run

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 90
enable = true
type = 2

[polling]
enable = false
interval = 5
device_list = 

[fax]
voice_phone = 
email_address = 

[installation]
date_time = 04/24/16 10:41:38
version = 3.16.3


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------------------
|  External Dependencies |
--------------------------

 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.25          OK         -
 network              network -wget                                                OPTIONAL        -               1.17.1          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.6.32          OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.10.8          OK         -
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.19            OK         -
 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             2.1.3           OK         'CUPS Scheduler is running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.113           OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -

-------------------------
|  General Dependencies |
-------------------------

 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               2.1.3           OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.23'         OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               2.1.3           OK         -
 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.3           OK         -
 python3-pyqt4        PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.11.4          OK         -
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.4           OK         -
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.5.1           OK         -
 python3-devel        Python devel - Python development files                      REQUIRED        2.2             3.5.1           OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.1.1           OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               1.0.25          OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               1.0.25          OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.2           OK         -
 python3-pyqt4-dbus   PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             4.11.4          OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.3.0           OK         -

---------------
|  COMPILEDEP |
---------------

 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -
 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               5.3.0           OK         -
 libtool              libtool - Library building support services                  REQUIRED        -               2.4.6           OK         -

----------------------
|  Python Extentions |
----------------------

 hpmudext             IO-Extension                                                 REQUIRED        -               3.16.3          OK         -
 cupsext              CUPS-Extension                                               REQUIRED        -               3.16.3          OK         -

-----------------------
|  Scan Configuration |
-----------------------

 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.16.3          OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.16.3          OK         -

-----------------------
|  Other Dependencies |
-----------------------


------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `v4l:/dev/video0' is a Noname Laptop_Integrated_Webcam_2M virtual device
device `hpaio:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12' is a Hewlett-Packard HP_LaserJet_200_colorMFP_M276nw all-in-one


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
HP_LaserJet_200_colorMFP_M276nw
-------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12
PPD: /etc/cups/ppd/HP_LaserJet_200_colorMFP_M276nw.ppd
PPD Description: HP LaserJet 200 color MFP M276 Postscript (recommended)
Printer status: printer HP_LaserJet_200_colorMFP_M276nw is idle.  enabled since Sun 24 Apr 2016 10:33:05 AM CEST
error: Required plug-in status: Not installed
Communication status: Good


--------------
| PERMISSION |
--------------

 

Checking Permissions....


Checking for Configured Queues....
 
Queue(s) configured correctly using HPLIP.


Checking for HP Properitery Plugin's....
Plugin's are missing. Press 'y' to install the plugin(y=yes*, n=no):

HP Linux Imaging and Printing System (ver. 3.16.3)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)


-----------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.16.3 |
-----------------------------------------

  Option      Description                                       
  ----------  --------------------------------------------------
  d           Download plug-in from HP (recommended)            
  p           Specify a path to the plug-in (advanced)          
  q           Quit hp-plugin (skip installation)                

Enter option (d=download*, p=specify path, q=quit) ? p
Enter the path to the 'hplip-3.16.3-plugin.run' file (q=quit) : ~/Downloads

---------------
| COPY PLUGIN |
---------------

Downloading plug-in from: file:///home/aedu/Downloads/hplip-3.16.3-plugin.run
Downloading plug-in: [\                                                                                                                                                                                                 ] 0%     warning: arch distro is not found in AUTH_TYPES
1100%Receiving digital keys: /usr/bin/gpg --homedir /home/aedu/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
 

----------------------
| INSTALLING PLUG-IN |
----------------------

Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.3 Plugin Self Extracting Archive................................................

HP Linux Imaging and Printing System (ver. 3.16.3)
Plugin Installer ver. 3.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.16.3
Installed HPLIP version: 3.16.3
Number of files to install: 42

You must agree to the license terms before installing the plug-in:

LICENSE TERMS FOR HP Linux Imaging and Printing (HPLIP) Driver Plug-in                                                                                                                                                                        
------ ZIP Terms -----

Do you accept the license terms for the plug-in (y=yes*, n=no, q=quit) ? 
warning: arch distro is not found in AUTH_TYPES
Please enter the root/superuser password: 
 
Done.
 
Done.
 
Diagnose completed...

Any suggestion how to fix this issue?

Last edited by lasombra (2016-04-26 05:57:07)

Offline

#2 2016-04-24 15:36:41

bgc1954
Member
From: Edmonton, AB, Canada
Registered: 2006-03-14
Posts: 1,160

Re: [SOLVED] Scanner Issues with HP LaserJet 200 color MFP M276nw

What are you actually using for scanning, sane perhaps?  If so, what does scanimage -L tell you?  Does it see your scanner?  I had the same problem with an HP printer/scanner some time ago and after much reading found it was as simple as uncommenting hpaio at the end of /etc/sane.d/dll.conf.  It's buried in the wiki's somewhere.  I found it by uninstalling and reinstalling hplip and there was a comment from pacman about the hpaio stuff.  edit: here it is: https://wiki.archlinux.org/index.php/SA … er.2Ffaxes

Last edited by bgc1954 (2016-04-24 15:40:18)


Time is a great teacher, but unfortunately it kills all its pupils ... - Louis Hector Berlioz

Offline

#3 2016-04-25 05:15:02

lasombra
Member
From: Luzern
Registered: 2011-09-01
Posts: 68

Re: [SOLVED] Scanner Issues with HP LaserJet 200 color MFP M276nw

I am using simple-scan. but also sane does not work. The scanner is recognized but cannot be used:

> scanimage -L
device `v4l:/dev/video0' is a Noname Laptop_Integrated_Webcam_2M virtual device
device `hpaio:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12' is a Hewlett-Packard HP_LaserJet_200_colorMFP_M276nw all-in-one

scanimage -d hpaio:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12
scanimage: open of device hpaio:/net/HP_LaserJet_200_colorMFP_M276nw?ip=192.168.178.12 failed: Error during device I/O

The configuration in /etc/sane.d/dll.conf is already setup accordingly:

# enable the next line if you want to allow access through the network:
net
abaton
agfafocus
apple
avision
artec
artec_eplus48u
as6e
bh
canon
canon630u
canon_dr
#canon_pp
cardscan
coolscan
#coolscan2
coolscan3
#dc25
#dc210
#dc240
dell1600n_net
dmc
epjitsu
#epson
epson2
fujitsu
#gphoto2
genesys
gt68xx
hp
hpaio
hpoj
hp3900

I had a Office Deskjet 6600 before and this was working fine (scanner and printer).

Offline

#4 2016-04-25 10:49:26

lasombra
Member
From: Luzern
Registered: 2011-09-01
Posts: 68

Re: [SOLVED] Scanner Issues with HP LaserJet 200 color MFP M276nw

Unfortunately the information on the page is outdated
https://wiki.archlinux.org/index.php/SA … er.2Ffaxes

This article or section is out of date.Tango-view-refresh-red.png
Reason: hpoj is deprecated and ptal-init is not compatible with systemd. (Discuss in Talk:SANE/Scanner-specific problems#)

Last edited by lasombra (2016-04-25 11:44:40)

Offline

#5 2016-04-25 20:30:04

pypi
Wiki Maintainer
Registered: 2014-04-22
Posts: 250

Re: [SOLVED] Scanner Issues with HP LaserJet 200 color MFP M276nw

I'm using hplip-plugin (from the AUR), which seems to work here.
What is the output of

hp-plugin -i -g

and

SANE_DEBUG_DLL=128 hp-scan -g

Offline

#6 2016-04-26 05:56:30

lasombra
Member
From: Luzern
Registered: 2011-09-01
Posts: 68

Re: [SOLVED] Scanner Issues with HP LaserJet 200 color MFP M276nw

Thanks.

hp-plugin -i -g

Gave me the indication that the permissions from /var/lib/hp were somehow wrong

hp-plugin[25962]: debug: Locking: /home/aedu/.hplip/hp-plugin.lock
hp-plugin[25962]: debug: Unable to open file /var/lib/hp/hplip.state for reading.
hp-plugin[25962]: debug: Unable to open file /var/lib/hp/hplip.state for reading.

So I've removed hplip-plugin and installed the one from AUR and corrected the permissions of the directory to 755

Packages (1) hplip-plugin-3.16.3-2

Total Installed Size:  1.83 MiB

:: Proceed with installation? [Y/n] 
(1/1) checking keys in keyring                                                                                                 [#############################################################################] 100%
(1/1) checking package integrity                                                                                               [#############################################################################] 100%
(1/1) loading package files                                                                                                    [#############################################################################] 100%
(1/1) checking for file conflicts                                                                                              [#############################################################################] 100%
(1/1) checking available disk space                                                                                            [#############################################################################] 100%
:: Processing package changes...
(1/1) installing hplip-plugin                                                                                                  [#############################################################################] 100%
warning: directory permissions differ on /var/lib/hp/
filesystem: 644  package: 755

Offline

Board footer

Powered by FluxBB