No Sound / No Mouse / USB Ports are buggy after installation?

Slopax · 2016-05-09 16:21:39

No luck in noobie corner, thought the chances would be better posted here.
Hi all, new Arch nooby here, please don't flame me for not knowing how to things that may appear simple to you.

So I've installed Arch Linux (After 2 days and several attempts) on xfce4 and I've noticed that whenever I boot it up, sometimes the mouse wont work, sometimes the usb headphones wont work, the keyboard always works. and I have to keep rebooting (Ctrl + Alt + F2) it in order to get the mouse back.

I've tried unplugging the usbs, noob level stuff, i've installed Alsa mixer for the headphones, nothing.

How can I go about diagnosing this properly?
I've searched the forums far and wide and you just get people saying the most complex things but not saying anything on how to actually do it.

Edit: Managed to read these 2 lines in the very little time they shown up...
"USB 3-9 can't set config" - When the usb mouse doesnt work
"USB 3-9 can't read config" - When the usb mouse works...

Here's my dmesg log (dmesg | grep -i usb)

[    0.471308] ACPI: bus type USB registered
[    0.471323] usbcore: registered new interface driver usbfs
[    0.471331] usbcore: registered new interface driver hub
[    0.471361] usbcore: registered new device driver usb
[    0.471751] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
[    0.472110] ehci-pci 0000:00:1a.0: new USB bus registered, assigned bus number 1
[    0.484878] ehci-pci 0000:00:1a.0: USB 2.0 started, EHCI 1.00
[    0.484958] hub 1-0:1.0: USB hub found
[    0.485078] ehci-pci 0000:00:1d.0: new USB bus registered, assigned bus number 2
[    0.501522] ehci-pci 0000:00:1d.0: USB 2.0 started, EHCI 1.00
[    0.501645] hub 2-0:1.0: USB hub found
[    0.501791] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
[    0.502973] hub 3-0:1.0: USB hub found
[    0.503963] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 4
[    0.504036] hub 4-0:1.0: USB hub found
[    0.791529] usb 1-1: new high-speed USB device number 2 using ehci-pci
[    0.808251] usb 4-4: new SuperSpeed USB device number 2 using xhci_hcd
[    0.811530] usb 2-1: new high-speed USB device number 2 using ehci-pci
[    0.823432] usb-storage 4-4:1.0: USB Mass Storage device detected
[    0.823486] scsi host8: usb-storage 4-4:1.0
[    0.823746] usbcore: registered new interface driver usb-storage
[    0.823946] usbcore: registered new interface driver uas
[    0.861528] usb 3-7: new full-speed USB device number 2 using xhci_hcd
[    0.915328] hub 1-1:1.0: USB hub found
[    0.938682] hub 2-1:1.0: USB hub found
[    1.253873] usbcore: registered new interface driver usbhid
[    1.253874] usbhid: USB HID core driver
[    1.255749] input: Razer Razer Kraken 7.1 Chroma as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7:1.3/0003:1532:0504.0001/input/input2
[    1.308237] hid-generic 0003:1532:0504.0001: input,hiddev0,hidraw0: USB HID v1.11 Device [Razer Razer Kraken 7.1 Chroma] on usb-0000:00:14.0-7/input3
[    1.328170] usb 3-9: new full-speed USB device number 3 using xhci_hcd
[    1.502419] usb 3-9: unable to read config index 0 descriptor/all
[    1.502847] usb 3-9: can't read configurations, error -71
[    1.664841] usb 3-9: new full-speed USB device number 4 using xhci_hcd
[    1.839037] usb 3-9: unable to read config index 0 descriptor/all
[    1.839460] usb 3-9: can't read configurations, error -71
[    1.998178] usb 3-9: new full-speed USB device number 5 using xhci_hcd
[    2.014837] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/0003:1532:001F.0002/input/input3
[    2.014890] hid-generic 0003:1532:001F.0002: input,hidraw1: USB HID v1.11 Mouse [Razer Razer Naga Epic] on usb-0000:00:14.0-9/input0
[    2.015546] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.1/0003:1532:001F.0003/input/input4
[    2.068217] hid-generic 0003:1532:001F.0003: input,hidraw2: USB HID v1.11 Keyboard [Razer Razer Naga Epic] on usb-0000:00:14.0-9/input1
[    2.228163] usb 3-10: new full-speed USB device number 6 using xhci_hcd
[    2.404333] input: Razer Razer BlackWidow Ultimate as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10:1.0/0003:1532:011A.0004/input/input5
[    2.454867] hid-generic 0003:1532:011A.0004: input,hidraw3: USB HID v1.11 Keyboard [Razer Razer BlackWidow Ultimate] on usb-0000:00:14.0-10/input0
[    2.456647] input: Razer Razer BlackWidow Ultimate as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10:1.1/0003:1532:011A.0005/input/input6
[    2.508197] hid-generic 0003:1532:011A.0005: input,hidraw4: USB HID v1.11 Keyboard [Razer Razer BlackWidow Ultimate] on usb-0000:00:14.0-10/input1
[    2.509760] input: Razer Razer BlackWidow Ultimate as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10:1.2/0003:1532:011A.0006/input/input7
[    2.509805] hid-generic 0003:1532:011A.0006: input,hidraw5: USB HID v1.11 Mouse [Razer Razer BlackWidow Ultimate] on usb-0000:00:14.0-10/input2
[    7.604813] usb 3-7: 2:1: cannot get freq at ep 0x1
[    7.613953] usbcore: registered new interface driver snd-usb-audio
[    8.378788] bcma: bus0: Core 4 found: USB 2.0 Device (manuf 0x4BF, id 0x81A, rev 0x11, class 0x0)
[   27.233703] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.233792] usb 3-7: 1:1: cannot set freq 44100 to ep 0x81
[   27.235505] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.235595] usb 3-7: 1:1: cannot set freq 44100 to ep 0x81
[   27.237303] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.237393] usb 3-7: 1:1: cannot set freq 44100 to ep 0x81
[   27.239188] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.239279] usb 3-7: 1:1: cannot set freq 44100 to ep 0x81
[   27.241000] usb 3-7: 2:1: cannot get freq at ep 0x1
[   27.259710] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.265130] usb 3-7: 2:1: cannot get freq at ep 0x1
[   27.346152] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.346344] usb 3-7: 1:1: cannot get freq at ep 0x81
[   27.350939] usb 3-7: 2:1: cannot get freq at ep 0x1
[   27.351207] usb 3-7: 2:1: cannot get freq at ep 0x1
[   27.352281] usb 3-7: 1:1: cannot get freq at ep 0x81

ewaller · 2016-05-09 16:26:01

Welcome to Arch Linux.
In the future, if you should like a thread moved, please use the Report link and leave a short note with your request to the moderators. One of us are usually around and we can move it for you.

ewaller · 2016-05-09 16:28:35

What are the output of lspci -nn and of lsusb ?
Have you looked through the journal for things relevant to USB as well?

Slopax · 2016-05-09 16:28:39

Ah, sorry about that , thanks for sorting that!

Slopax · 2016-05-09 16:30:17

ewaller wrote:

What are the output of lspci -nn and of lsusb ?
Have you looked through the journal for things relevant to USB as well?

Hmm, I don't think I've looked at a 'journal', I've done alot of reading on the wiki and over the forums though...

lspci -nn

00:00.0 Host bridge [0600]: Intel Corporation 4th Gen Core Processor DRAM Controller [8086:0c00] (rev 06)
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller [8086:0c01] (rev 06)
00:14.0 USB controller [0c03]: Intel Corporation 9 Series Chipset Family USB xHCI Controller [8086:8cb1]
00:16.0 Communication controller [0780]: Intel Corporation 9 Series Chipset Family ME Interface #1 [8086:8cba]
00:19.0 Ethernet controller [0200]: Intel Corporation Ethernet Connection (2) I218-V [8086:15a1]
00:1a.0 USB controller [0c03]: Intel Corporation 9 Series Chipset Family USB EHCI Controller #2 [8086:8cad]
00:1b.0 Audio device [0403]: Intel Corporation 9 Series Chipset Family HD Audio Controller [8086:8ca0]
00:1c.0 PCI bridge [0604]: Intel Corporation 9 Series Chipset Family PCI Express Root Port 1 [8086:8c90] (rev d0)
00:1c.3 PCI bridge [0604]: Intel Corporation 9 Series Chipset Family PCI Express Root Port 4 [8086:8c96] (rev d0)
00:1c.5 PCI bridge [0604]: Intel Corporation 9 Series Chipset Family PCI Express Root Port 6 [8086:8c9a] (rev d0)
00:1d.0 USB controller [0c03]: Intel Corporation 9 Series Chipset Family USB EHCI Controller #1 [8086:8ca6]
00:1f.0 ISA bridge [0601]: Intel Corporation 9 Series Chipset Family Z97 LPC Controller [8086:8cc4]
00:1f.2 SATA controller [0106]: Intel Corporation 9 Series Chipset Family SATA Controller [AHCI Mode] [8086:8c82]
00:1f.3 SMBus [0c05]: Intel Corporation 9 Series Chipset Family SMBus Controller [8086:8ca2]
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GM204 [GeForce GTX 980] [10de:13c0] (rev a1)
01:00.1 Audio device [0403]: NVIDIA Corporation GM204 High Definition Audio Controller [10de:0fbb] (rev a1)
03:00.0 SATA controller [0106]: ASMedia Technology Inc. ASM1062 Serial ATA Controller [1b21:0612] (rev 02)
04:00.0 Network controller [0280]: Broadcom Corporation BCM4360 802.11ac Wireless Network Adapter [14e4:43a0] (rev 03)

lsusb

Bus 002 Device 002: ID 8087:8001 Intel Corp. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8009 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 174c:5106 ASMedia Technology Inc. ASM1051 SATA 3Gb/s bridge
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 005: ID 1532:001f Razer USA, Ltd 
Bus 003 Device 002: ID 1532:0504 Razer USA, Ltd 
Bus 003 Device 006: ID 1532:011a Razer USA, Ltd 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

It doesnt look like my headphones are listed in either of them... but the audio mixer finds my headphones just fine. (No sound though, razer Kraken Chroma)
My mouse shows up (currently working, but sometimes it doesnt)

Last edited by Slopax (2016-05-09 16:33:17)

ewaller · 2016-05-09 16:39:10

You have two USB buses with nothing on them. One of them may be dedicated to the USB 3 bus -- I am still a little unclear on how that works. Anyway, if you move one of your Razer devices to other ports on your machine, can you find a configuration where they show up on Bus 1 or Bus 2? Does it help?

Also, in the Journal, I am interested in anything having to do with port shutdowns due to over current conditions.

Slopax · 2016-05-09 16:50:39

ewaller wrote:

You have two USB buses with nothing on them. One of them may be dedicated to the USB 3 bus -- I am still a little unclear on how that works. Anyway, if you move one of your Razer devices to other ports on your machine, can you find a configuration where they show up on Bus 1 or Bus 2? Does it help?
Also, in the Journal, I am interested in anything having to do with port shutdowns due to over current conditions.

Hmm, doesnt matter how I move them around, all the razer things stay on bus 003.

I've removed everything and only left my headphones keyboard and mouse plugged in, and had to again restart a few times in order to get the mouse working.

Does the code that shows up at the very start of booting arch get logged? How can I see it, I can't read it all in the few seconds it's displayed, maybe that'll give a clue?

Bus 002 Device 002: ID 8087:8001 Intel Corp. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8009 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 1532:0504 Razer USA, Ltd 
Bus 003 Device 002: ID 1532:011a Razer USA, Ltd 
Bus 003 Device 005: ID 1532:001f Razer USA, Ltd 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Slopax · 2016-05-09 17:58:18

I also tried pulseaudio for the headphone issue... but it kinda broke alongside anything else I touch.
It complains im running it as root, so i add the --system tag then it cant find user 'pulse' (Random... but okay...), so i run it as another user then it complains that we dont own it and that root owns it.
So now I'm like okay, how can this user own it? so I google it and it turns out its a bug.

With Arch linux, when is it that I can start actually... using... it?

Slopax · 2016-05-09 18:20:14

Well... I belive I've found the problem...

I've downloaded hardinfo to see if it'd give me an insight... and uhh... this is what it says...

My mouse is registered as a keyboard, and a mouse....
My headphones is apparently a keyboard
My keyboard is 2 keyboards and a mouse
the power button is also 2 keyboards

Arch is completely drunk?
is it normal? - http://imgur.com/UN0B0aZ

Last edited by Slopax (2016-05-09 18:25:57)

Arch Linux

#1 2016-05-09 16:21:39

No Sound / No Mouse / USB Ports are buggy after installation?

#2 2016-05-09 16:26:01

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#3 2016-05-09 16:28:35

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#4 2016-05-09 16:28:39

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#5 2016-05-09 16:30:17

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#6 2016-05-09 16:39:10

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#7 2016-05-09 16:50:39

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#8 2016-05-09 17:58:18

Re: No Sound / No Mouse / USB Ports are buggy after installation?

#9 2016-05-09 18:20:14

Re: No Sound / No Mouse / USB Ports are buggy after installation?

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