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#1 2016-08-15 15:10:11

pgeorgiev98
Member
Registered: 2016-08-05
Posts: 3

System freeze after waking up from suspend

Hi guys,

I've been having problems with archlinux on my laptop:
Since I'm using Arch the laptop would freeze at random moments.

The audio is looping the last ~1 second and I can't do anything but hold the power button to reboot.
I can't switch to another terminal with Ctrl+Alt+F{1,2,3,4,5,6}
REISUB doesn't do anything.
Pressing the CapsLock button doesn't even change the state of the CapsLock LED indicator.
None of the LEDs are blinking.

Yesterday I updated to linux 4.7-1 and the same thing started happening a few seconds after waking up from suspend

The laptop is an HP ProBook 4540s with intel HD3000 and AMD Radeon 7650M graphics (Though I only use the integrated Intel one)
I've ran memtest86+ v5.01 - 10 passes, 12 hours, no errors.
Aaaaand I've never had any kinds of overheating issues.

Video driver for the intel is xf86-video-intel 1:2.99.917+691+ga77397a-1

The freeze happens in Xorg (xfce4, i3), Wayland(sway) and when I'm in a tty

Output of uname -a:

Linux ProBook 4.7.0-1-ARCH #1 SMP PREEMPT Mon Aug 8 22:05:58 CEST 2016 x86_64 GNU/Linux

Partial output of journalctl --since=today (Freeze at 16:57:08 and poweroff via violently holding the power button about 30 seconds later):

...
Aug 15 16:29:49 ProBook systemd[1]: Starting Cleanup of Temporary Directories...
Aug 15 16:29:49 ProBook systemd[1]: Started Cleanup of Temporary Directories.
Aug 15 16:34:22 ProBook dbus[331]: [system] Activating via systemd: service name='org.freedesktop.UPower' unit='upower.service'
Aug 15 16:34:22 ProBook systemd[1]: Starting Daemon for power management...
Aug 15 16:34:22 ProBook dbus[331]: [system] Successfully activated service 'org.freedesktop.UPower'
Aug 15 16:34:22 ProBook systemd[1]: Started Daemon for power management.
Aug 15 16:56:50 ProBook polkitd[517]: Registered Authentication Agent for unix-process:1501:255920 (system bus name :1.18 [/usr/bin/pkttyagent --notify-fd 5 --fallback]
Aug 15 16:56:50 ProBook systemd[1]: Reached target Sleep.
Aug 15 16:56:50 ProBook polkitd[517]: Unregistered Authentication Agent for unix-process:1501:255920 (system bus name :1.18, object path /org/freedesktop/PolicyKit1/Aut
Aug 15 16:56:50 ProBook systemd[1]: Starting Suspend...
Aug 15 16:56:50 ProBook systemd-sleep[1506]: Suspending system...
-- Reboot --
Aug 15 16:58:09 ProBook systemd-journald[175]: Runtime journal (/run/log/journal/) is 8.0M, max 292.7M, 284.7M free.
Aug 15 16:58:10 ProBook systemd-journald[175]: System journal (/var/log/journal/) is 368.1M, max 4.0G, 3.6G free.
Aug 15 16:58:10 ProBook systemd-journald[175]: Time spent on flushing to /var is 2.494ms for 2 entries.
Aug 15 16:58:10 ProBook kernel: Linux version 4.7.0-1-ARCH (builduser@tobias) (gcc version 6.1.1 20160802 (GCC) ) #1 SMP PREEMPT Mon Aug 8 22:05:58 CEST 2016
Aug 15 16:58:10 ProBook kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-linux root=UUID=646287af-f81a-43c8-bd0e-e951dfd04e69 rw sysrq_always_enabled=1
...

Thanks in advance! smile

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#2 2016-08-16 07:30:25

pgeorgiev98
Member
Registered: 2016-08-05
Posts: 3

Re: System freeze after waking up from suspend

Ok, looks like this is probably a kernel issue: https://bugs.archlinux.org/task/49966
I've moved to linux-lts 4.4.16-1
Now the system doesn't freeze after waking up from suspend.
But it still freezes at (what it seems to be) random moments.

Any ideas where can I find any logs with information about the crash?

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#3 2016-10-08 15:47:09

nsk
Member
Registered: 2016-10-05
Posts: 4

Re: System freeze after waking up from suspend

I have the exact same issue with same entries in the journalctl. My hardware is Dell XPS 13 9343 i5 5200u HD Graphics 5500 with Intel 8260 Wifi/BT card. I have tried a full reinstall with different kernel versions and still run into the same issue.

4.7.5-1-MANJARO #1 SMP PREEMPT Sat Sep 24 12:18:23 UTC 2016 x86_64 GNU/Linux

Any ideas?

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#4 2016-10-08 16:33:54

pgeorgiev98
Member
Registered: 2016-08-05
Posts: 3

Re: System freeze after waking up from suspend

I still haven't figured it out... sad

I've been trying out Gentoo ( Dual-booting with Arch, of course wink )
And I'm also experiencing it in Gentoo (But less often, which is kinda weird).
Same kernel version, freezes with OpenRC and with systemd.

These days I'll be looking up the debugging options of the kernel and try to dig something up.

Have you had any similar problems under a non-Arch/Gentoo OS - Ubuntu/Fedora/etc? I'm just curious.

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#5 2016-10-08 19:00:24

bryn
Member
Registered: 2016-03-02
Posts: 5

Re: System freeze after waking up from suspend

Hi, I've also got an XPS 13 9343 and have the same problems, Arch with kernel 4.7.6 freezes on suspend, Arch with LTS freezes less but still happens. I've got Linux Mint 19 dual boot and the freezing doesn't happen with that.
I've also tried using the modesetting driver, which there is a note about doing at the top of the Intel Graphics wiki page, but it didn't stop the freezes.

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#6 2016-10-11 03:26:32

halocaridina
Member
From: US
Registered: 2014-07-21
Posts: 77

Re: System freeze after waking up from suspend

Could you please try, and report the results, for the potential fix listed in post #9 here:

https://bbs.archlinux.org/viewtopic.php?id=214023

Halocaridina


4X Intel(R) Xeon(R) CPU E7-8870 @ 2.40GHz; 256GiB; 11TB EXT4; SL6.8
2X Intel(R) Xeon(R) CPU E5-2680 @ 2.70GHz; 256GiB; 3.4TB EXT4; SL6.8
Thinkpad X250; Broadwell-ULT Core i5; 8GiB, 525GB Crucial_CT525MX3; Arch
Thinkpad T440S; Haswell-ULT Core i7; 12GiB, 512GB SanDisk X210; Arch

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#7 2016-10-13 18:53:01

bryn
Member
Registered: 2016-03-02
Posts: 5

Re: System freeze after waking up from suspend

Haven't had any freezes in the last couple of days since updating the LTS kernel and linux-firmware, which someone mentioned in this post, as well as removing intel-ucode and adding the kernel parameter. Thanks smile

Edit: Spoke too soon, still freezing sad

Last edited by bryn (2016-10-15 00:35:20)

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