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#1 2016-11-10 11:18:09
- mikaelbrun
- Member
- From: Tistedal/ Norway
- Registered: 2016-01-01
- Posts: 43
HP Officejet Pro 8610 stops working
My father has an issue with his printer ocationaly won't print, and have to reinstall the printer.
I have the same kind of printer, but don't have the problem.
The differences between his and my setup is that he has XFCE and I run i3wm. Both has Arch Linux installed updated today.
First of all:
Does anyone know this issue, and know how to solve it?
If not:
What should I do, troubleshooting this? (how to print logfiles, what logfiles should I print, etc)
Any help would be great.
I ran a hp-check and the output was:
[01mSaving output in log file: /home/per/hp-check.log[0m
[01mHP Linux Imaging and Printing System (ver. 3.16.10)[0m
[01mDependency/Version Check Utility ver. 15.1[0m
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[01mNote: hp-check can be run in three modes:[0m
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 4.8.6-1-ARCH #1 SMP PREEMPT Mon Oct 31 18:51:30 CET 2016 GNU/Linux
Host: offerdahl
Proc: 4.8.6-1-ARCH #1 SMP PREEMPT Mon Oct 31 18:51:30 CET 2016 GNU/Linux
Distribution: 0
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.16.10
HPLIP-Home: /usr/share/hplip
[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.10
html=/usr/share/doc/hplip-3.16.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.16.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
[plugin]
installed = 1
eula = 1
version = 3.16.10
[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
[commands]
scan =
[fax]
email_address =
voice_phone =
[installation]
date_time = 11/10/16 11:31:18
version = 3.16.10
[last_used]
device_uri = "hp:/net/HP_Officejet_Pro_8610?ip=192.168.8.101"
printer_name = HP_Officejet_Pro_8610
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1466153712
notify_upgrade = false
pending_upgrade_time = 0
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
---------------------
| Python Extentions |
---------------------
hpmudext IO-Extension REQUIRED - 3.16.10 OK -
cupsext CUPS-Extension REQUIRED - 3.16.10 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.16.10 OK -
--------------
| COMPILEDEP |
--------------
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 6.2.1 OK -
-------------------------
| External Dependencies |
-------------------------
network network -wget OPTIONAL - 1.18 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK -
[31;01m error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'[0m
dbus DBus - Message bus system REQUIRED - 1.10.12 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.1 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.20 OK -
------------------------
| General Dependencies |
------------------------
libusb libusb - USB library REQUIRED - 1.0 OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.1 OK -
python3-xml Python XML libraries REQUIRED - 2.2.0 OK -
[31;01m error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 - MISSING 'python3-reportlab needs to be installed'[0m
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.2.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
sane SANE - Scanning library REQUIRED - 1.0.25 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
[31;01m error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'[0m
[31;01m error: python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - - MISSING 'python3-pil needs to be installed'[0m
libpthread libpthread - POSIX threads library REQUIRED - b'2.24' OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `v4l:/dev/video0' is a Noname Lenovo EasyCamera virtual device
device `hpaio:/net/HP_Officejet_Pro_8610?ip=192.168.8.101' is a Hewlett-Packard HP_Officejet_Pro_8610 all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
[01mHP_Officejet_Pro_8610[0m
[01m---------------------[0m
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8610?ip=192.168.8.101
PPD: /etc/cups/ppd/HP_Officejet_Pro_8610.ppd
PPD Description:
Printer status: printer HP_Officejet_Pro_8610 disabled since to. 10. nov. 2016 kl. 10.53 +0100 -
reason unknown
Communication status: Good
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
[01mMissing Required Dependencies[0m
[01m-----------------------------[0m
None
[01mMissing Optional Dependencies[0m
[01m-----------------------------[0m
None
Total Errors: 4
Total Warnings: 0
Done.I have seen some missing dependencies, but as I see it, those are optional. After reinstall, the output of hp-check is the same, as I can see. (I should maybe run a comparrison on those two outputs?)
I suspect maybe cups is falling out, or the printer queue is ruined somehow.
And please tell me what you need to help me troubleshooting 
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#2 2016-11-10 12:52:50
- mrunion
- Member
- From: Jonesborough, TN
- Registered: 2007-01-26
- Posts: 1,938
- Website
Re: HP Officejet Pro 8610 stops working
I have the same printer and have no issues as well. Out of curiosity, is it possible the IP address of the printer is changing? Personally, I use DHCP, but go into my router and make the router always assign the same IP to the printer. That stopped me from having to re-add the printer occasionally.
Matt
"It is very difficult to educate the educated."
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#3 2016-11-10 16:34:32
- mikaelbrun
- Member
- From: Tistedal/ Norway
- Registered: 2016-01-01
- Posts: 43
Re: HP Officejet Pro 8610 stops working
Out of curiosity, is it possible the IP address of the printer is changing?
I have tried both static and dynamic IP, without any difference in behaviour. That is a known issue in Windows aswell, printer disconnects if it has dynamic IP.
Do you know where I can find log-file for cups and hplip? I'm pretty shure that one of those is the problem...
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#4 2016-11-10 18:59:12
- teateawhy
- Member
- From: GER
- Registered: 2012-03-05
- Posts: 1,138
- Website
Re: HP Officejet Pro 8610 stops working
I also use this printer, and installation was easy, with avahi and hplip.
There was one issue, when i selected the printer driver, there were 4 entries for hp8610.
Only one of them is correct, the first two are older drivers. The last two had the same name, but only one of those two entries made the printer work. I will find out what the name of the driver is.
Avahi might help with the changing IP.
EDIT: driver is hpcups (en,en)
Last edited by teateawhy (2016-11-10 19:12:32)
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#5 2016-11-10 22:57:22
- pypi
- Wiki Maintainer
- Registered: 2014-04-22
- Posts: 250
Re: HP Officejet Pro 8610 stops working
My father has an issue with his printer ocationaly won't print, and have to reinstall the printer.
If the printer is off or not connected to the network for some reason when he tries to print, CUPS may disable that queue. See https://wiki.archlinux.org/index.php/CU … _a_problem
The wiki describes how to adjust the log level and where the CUPS log is stored.
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