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#1 2016-11-23 00:34:48

arthurg
Member
Registered: 2015-09-05
Posts: 23

Problems with logitec wireless mouse

Hello,

So, everything was working fine untill this afternoon. I turned on my laptop and plugged the usb device to connect to my mouse, but it does not work anymore...

I've been using this mouse since I`ve installed arch linux and had no problems untill now... I did not update my system for the past 3 weeks, so i guess that is not it...

When I run lsusb, the usb is recognized as shown below

Bus 002 Device 002: ID 8087:8000 Intel Corp. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 005: ID 5986:055c Acer, Inc 
Bus 003 Device 004: ID 0bda:b002 Realtek Semiconductor Corp. 
Bus 003 Device 006: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 003 Device 007: ID 04d9:0169 Holtek Semiconductor, Inc. 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

But the mouse still does not work. Yes, it has a brand new battery.
I was looking into some other post from 2010 and decided to run the command they told the OP to run (dmesg | grep serio) and this is what I get

[    1.165098] serio: i8042 KBD port at 0x60,0x64 irq 1
[    1.165133] serio: i8042 AUX0 port at 0x60,0x64 irq 12
[    1.165152] serio: i8042 AUX1 port at 0x60,0x64 irq 12
[    1.165172] serio: i8042 AUX2 port at 0x60,0x64 irq 12
[    1.165191] serio: i8042 AUX3 port at 0x60,0x64 irq 12
[    1.170676] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input0
[    6.389220] psmouse serio2: elantech: assuming hardware version 3 (with firmware version 0x450f02)
[    6.488448] psmouse serio2: elantech: Synaptics capabilities query result 0x79, 0x17, 0x0c.
[    6.587661] psmouse serio2: elantech: Elan sample query result 04, 4d, 85
[    6.917276] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio2/input/input19
[  796.521495] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[  796.546906] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[ 7598.703948] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 7598.738200] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[ 7600.228600] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 7600.243910] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[17820.093158] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[17820.115229] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[17879.185889] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[17879.209013] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[27981.931643] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[27981.952160] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[28004.943032] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[28004.967463] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[28866.068980] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[28866.080920] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[29315.591856] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[29315.612895] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.
[31534.268541] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[31534.295709] psmouse serio2: Touchpad at isa0060/serio2/input0 - driver resynced.

By the way, I've tried plugging a microsoft wireless kit (kb + mouse) in this laptop just now and although the kb works just fine, the mouse doesn't work.

Thanks in advance.

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#2 2016-11-23 01:51:10

JohnBobSmith
Member
From: Canada
Registered: 2014-11-29
Posts: 804

Re: Problems with logitec wireless mouse

arthurg wrote:

... I did not update my system for the past 3 weeks, so i guess that is not it...

...You really should keep your system up to date. A lot of packages change within 3 weeks! What happens if you run a full upgrade, pacman -Syu, now? This is the very first thing which must be done before troubleshooting further. If it says everything's up to date, then you need to double check all your mirrorlists (generate a new mirrorlist, google: arch linux mirrorlist generator) and try again. Let us know when the upgrade is complete and what the result of it is.


I am diagnosed with bipolar disorder. As it turns out, what I thought was my greatest weakness is now my greatest strength.

Everyday, I make a conscious choice to overcome my challenges and my problems. It's not easy, but its better than the alternative...

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#3 2016-11-23 02:30:22

arthurg
Member
Registered: 2015-09-05
Posts: 23

Re: Problems with logitec wireless mouse

After running pacman -Syu and updating my system and rebooting, the mouse is still not working...

but after i ran

dmesg | grep serio

, it gave me another result:

[    1.172017] serio: i8042 KBD port at 0x60,0x64 irq 1
[    1.172033] serio: i8042 AUX0 port at 0x60,0x64 irq 12
[    1.172035] serio: i8042 AUX1 port at 0x60,0x64 irq 12
[    1.172037] serio: i8042 AUX2 port at 0x60,0x64 irq 12
[    1.172038] serio: i8042 AUX3 port at 0x60,0x64 irq 12
[    1.176758] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input0
[    6.346325] psmouse serio2: elantech: assuming hardware version 3 (with firmware version 0x450f02)
[    6.445551] psmouse serio2: elantech: Synaptics capabilities query result 0x79, 0x17, 0x0c.
[    6.544604] psmouse serio2: elantech: Elan sample query result 04, 4d, 85
[    6.873520] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio2/input/input22

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#4 2016-11-23 02:37:44

JohnBobSmith
Member
From: Canada
Registered: 2014-11-29
Posts: 804

Re: Problems with logitec wireless mouse

Can you post back the output of dmesg | grep Logitech? On my system with a working, wired Logitech mouse, I see the following:

[jbs@dmb-gaming-laptop] $ dmesg | grep Logitech
[    3.359883] input: Logitech G500 as /devices/pci0000:00/0000:00:10.1/usb5/5-1/5-1:1.0/0003:046D:C068.0001/input/input2
[    3.359957] hid-generic 0003:046D:C068.0001: input,hidraw0: USB HID v1.11 Mouse [Logitech G500] on usb-0000:00:10.1-1/input0
[    3.373764] input: Logitech G500 as /devices/pci0000:00/0000:00:10.1/usb5/5-1/5-1:1.1/0003:046D:C068.0002/input/input3
[    3.425345] hid-generic 0003:046D:C068.0002: input,hiddev0,hidraw1: USB HID v1.11 Keyboard [Logitech G500] on usb-0000:00:10.1-1/input1
[jbs@dmb-gaming-laptop] $ 

Also, what is the output of lsmod | grep usb?

Last edited by JohnBobSmith (2016-11-23 02:38:42)


I am diagnosed with bipolar disorder. As it turns out, what I thought was my greatest weakness is now my greatest strength.

Everyday, I make a conscious choice to overcome my challenges and my problems. It's not easy, but its better than the alternative...

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#5 2016-11-23 02:41:28

arthurg
Member
Registered: 2015-09-05
Posts: 23

Re: Problems with logitec wireless mouse

1st request:

 dmesg | grep Logitec
[    2.048593] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.0/0003:046D:C52F.0003/input/input7
[    2.048657] hid-generic 0003:046D:C52F.0003: input,hidraw2: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:14.0-6/input0
[    2.050455] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.1/0003:046D:C52F.0004/input/input8
[    2.104320] hid-generic 0003:046D:C52F.0004: input,hiddev0,hidraw3: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-6/input1
[  514.513805] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.0/0003:046D:C52F.0005/input/input26
[  514.513917] hid-generic 0003:046D:C52F.0005: input,hidraw2: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:14.0-6/input0
[  514.515504] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.1/0003:046D:C52F.0006/input/input27
[  514.569776] hid-generic 0003:046D:C52F.0006: input,hiddev0,hidraw3: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-6/input1
[  559.990816] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.0/0003:046D:C52F.0007/input/input28
[  559.991180] hid-generic 0003:046D:C52F.0007: input,hidraw2: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:14.0-6/input0
[  559.994517] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6:1.1/0003:046D:C52F.0008/input/input29
[  560.049046] hid-generic 0003:046D:C52F.0008: input,hiddev0,hidraw3: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-6/input1

2nd request:

$ lsmod | grep usb
btusb                  40960  0
btrtl                  16384  1 btusb
btbcm                  16384  1 btusb
btintel                16384  1 btusb
bluetooth             487424  41 btrtl,btintel,bnep,btbcm,rfcomm,btusb
usbhid                 49152  0
hid                   114688  4 i2c_hid,hid_generic,usbhid
usbcore               208896  7 uvcvideo,usbhid,ehci_hcd,xhci_pci,btusb,xhci_hcd,ehci_pci
usb_common             16384  1 usbcore

EDIT: the weirdest thing is that when I plug in the microsoft usb receiver for both kb and mouse, the mouse does not work aswell, while the KB does, and I've tested both these mice in another computer, they work just fine =/

Last edited by arthurg (2016-11-23 02:43:58)

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#6 2016-11-23 02:57:59

JohnBobSmith
Member
From: Canada
Registered: 2014-11-29
Posts: 804

Re: Problems with logitec wireless mouse

Ah, now that it is clear this is a unifying receiver, have you seen the following wiki article? https://wiki.archlinux.org/index.php/Lo … g_Receiver. Take a look. Otherwise, I dont have any ideas in regards to troubleshooting. You could maybe try a different USB slot? From what I can tell your device is recognized. But I am at a bit of a loss as to why your mouse died. sad

Last edited by JohnBobSmith (2016-11-23 02:58:26)


I am diagnosed with bipolar disorder. As it turns out, what I thought was my greatest weakness is now my greatest strength.

Everyday, I make a conscious choice to overcome my challenges and my problems. It's not easy, but its better than the alternative...

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#7 2016-11-23 03:18:12

arthurg
Member
Registered: 2015-09-05
Posts: 23

Re: Problems with logitec wireless mouse

installed both ltunify and pairing tool and none of them worked hehe... I've tried all of my 3 usb ports, i just dunno what else to do =/

Whats bugging me is that every KB I plug in works and every mouse that i plug in, doesn't :S

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#8 2016-11-23 13:12:25

JohnBobSmith
Member
From: Canada
Registered: 2014-11-29
Posts: 804

Re: Problems with logitec wireless mouse

Hm.... Is the mouse part recognized by xinput?


I am diagnosed with bipolar disorder. As it turns out, what I thought was my greatest weakness is now my greatest strength.

Everyday, I make a conscious choice to overcome my challenges and my problems. It's not easy, but its better than the alternative...

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#9 2016-11-23 14:10:38

arthurg
Member
Registered: 2015-09-05
Posts: 23

Re: Problems with logitec wireless mouse

yep

xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Logitech USB Receiver                   	id=11	[slave  pointer  (2)]
⎜   ↳ Logitech USB Receiver                   	id=12	[slave  pointer  (2)]
⎜   ↳ ETPS/2 Elantech Touchpad                	id=17	[slave  pointer  (2)]

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#10 2016-11-24 14:55:08

arthurg
Member
Registered: 2015-09-05
Posts: 23

Re: Problems with logitec wireless mouse

Sorry to bump this, but i've still found no solution to this problem =/

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#11 2016-11-24 15:06:11

seth
Member
Registered: 2012-09-03
Posts: 49,986

Re: Problems with logitec wireless mouse

A mod will show up in about some minutes and tell you to not bump, ever. Next occasion, you might get banned.

a) why are there two "Logitech USB Receiver" devices in xinput
b) does "xinput test 11" or "xinput test 12" produce any output (run that from eg. xterm and move the mouse why the terminal has focus and the pointer is ideally above it)

if not, or rather in any case, try "sudo evtest /dev/input/<device>" where <device> is the event* file for your mouse (in doubt just try all on whether *any* produces any output when moving the mouse)

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#12 2016-11-24 19:06:21

arthurg
Member
Registered: 2015-09-05
Posts: 23

Re: Problems with logitec wireless mouse

I have no idea why there are 2 logitech USB Receiver devices listed on my xinpunt, i have only one usb plugged into my system hehe

Thanks for the advice on bumping, but should I create another thread if this one does not get solved?

and i tried xinput test and the evtest on the events from the logitech usb receiver, none of them gave me any output whatsoever when i moved the mouse around

Last edited by arthurg (2016-11-24 19:06:56)

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#13 2016-11-24 20:10:10

seth
Member
Registered: 2012-09-03
Posts: 49,986

Re: Problems with logitec wireless mouse

https://wiki.archlinux.org/index.php/Co … ct#Bumping

If the device doesn't generate events on the kernel level it's either a kernel or a HW issue. Since you claim to not have touched the system, it seems more like a HW issue.
The receiver is recognized by doesn't forward input from the mouse - and it seems odd that two devices are listed (do you have two mice on the same receiver?)

What's a bit suspicious is the MS/Logitech/Mouse/Keyboard combination - you're aware that the logitech thing is a proprietary protocol "like" bluetooth but not "bluetooth"?
Does it work if you remove all other BT receivers and devices unplug the logitech receiver, turn off the mouse (it has a HW switch?), replug the receiver and turn on the mouse again?

Also, what do you mean by "ltunify and pairing tool and none of them worked" - they certainly don't "work" by pure installation.

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