Arch Linux

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

[SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

Kernel 4.11 and 4.10.13 prevent my system from booting.  4.10.10 and below works great.

I'm running:
Systemd boot
NVE harddrive
Xorg
GDM
Gnome 3.xx

When I run these kernels GDM does start.  For a few seconds the computer will take keyboard input.  I can Ctrl+Alt+F2 and get into a terminal, from there everything will work fine in that terminal.  If I don't change into a terminal, after a few seconds mouse clicks and all keyboard input is ignored.  The Mouse will continue to move just fine, the backlight on the keyboard acts correctly.

As another note, the computer wont power off without holding down the power button.

I don't even know where to start debugging.  As a temp "fix" I'm running linux-lts kernel, which runs fine.

Here is my boot config:
https://pastebin.com/4Rn5nkbh

Here is a a journalctl -b of a failed boot (Gdm debug is on):
https://pastebin.com/ykuzkpP8

Here is a journalctl -b of a successful boot:
https://pastebin.com/pb1TXhbX

Anyone else hit by this?  Any other information I can provide?  Thanks.

Last edited by Orbital_sFear (2017-06-22 02:12:10)

zjemm

Member

Registered: 2017-04-13

Posts: 8

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

Hi, i have the exact same problems.
The only difference is that I'm using light dm and budgie desktop.

Really annoing. And haven't found the cause yet and the solution

Last edited by zjemm (2017-05-30 16:52:48)

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

Zjemm, can you please post a journalctl -b of a failed boot?  I'd like to compare your logs against my own.

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

I found this article:  http://news.softpedia.com/news/linux-ke … 4827.shtml  That mentions GPU updates, I'm going to investigate in that area and see if there something new that is breaking.

Digging through the change log:
https://www.kernel.org/pub/linux/kernel … og-4.10.10

There are several mentions of i915 changes.  That'll be where I start.

zjemm

Member

Registered: 2017-04-13

Posts: 8

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

I will try as soon as I have the time and let you know

Edit:

got it here:

http://pasted.co/ca69389f

around 21:45 it froze

driving me nuts but i cant seem to find other people with the same issue

Last edited by zjemm (2017-06-07 20:25:15)

zjemm

Member

Registered: 2017-04-13

Posts: 8

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

now i'm running on:  4.10.10-1-ARCH

and still on some time on my working day the laptop froze on me...

seems like a bug in the 4.10 and up kernels but its not the same issue as with the freezing on 4.11 as described above in this topic

heres the log:

un 08 15:27:36 WORKPC kernel: [drm:intel_pipe_update_end [i915]] *ERROR* Atomic update failure on pipe A (start=163980 end=163981) time 12014 us, min 2146, max 2159, scanline start 1296, end 676
Jun 08 15:28:17 WORKPC org.gnome.SettingsDaemon.MediaKeys.desktop[954]: libpng warning: iCCP: known incorrect sRGB profile
Jun 08 15:28:17 WORKPC org.gnome.SettingsDaemon.MediaKeys.desktop[954]: libpng warning: iCCP: cHRM chunk does not match sRGB
Jun 08 15:29:11 WORKPC kernel: BUG: unable to handle kernel NULL pointer dereference at 0000000000000018
Jun 08 15:29:11 WORKPC kernel: IP: gen8_ppgtt_alloc_page_directories.isra.14+0x11f/0x270 [i915]
Jun 08 15:29:11 WORKPC kernel: PGD 0
Jun 08 15:29:11 WORKPC kernel:
Jun 08 15:29:11 WORKPC kernel: Oops: 0002 [#1] PREEMPT SMP
Jun 08 15:29:11 WORKPC kernel: Modules linked in: vhost_net vhost macvtap macvlan cmac rfcomm arc4 fuse xt_CHECKSUM iptable_mangle ipt_MASQUERADE nf_nat_masquerade_ipv4 iptable_nat nf_nat_ipv4 nf_nat nf_conntrack_ipv4 nf_defrag_ipv4
Jun 08 15:29:11 WORKPC kernel:  coretemp nls_cp437 evdev mousedev snd_pcm videobuf2_core kvm_intel snd_timer r8152 snd vfat videodev kvm mxm_wmi input_leds rtsx_pci_ms irqbypass led_class psmouse ttm fat pcspkr mii i2c_i801 i915 sou
Jun 08 15:29:11 WORKPC kernel:  xfs libcrc32c crc32c_generic algif_skcipher af_alg hid_logitech_hidpp hid_logitech_dj usbhid hid dm_crypt dm_mod rtsx_pci_sdmmc mmc_core serio_raw atkbd libps2 crct10dif_pclmul crc32_pclmul crc32c_int
Jun 08 15:29:11 WORKPC kernel: CPU: 3 PID: 1680 Comm: chromium Not tainted 4.10.10-1-ARCH #1
Jun 08 15:29:11 WORKPC kernel: Hardware name: Dell Inc. XPS 15 9560/05FFDN, BIOS 1.1.3 01/18/2017
Jun 08 15:29:11 WORKPC kernel: task: ffff880451902c40 task.stack: ffffc90014f98000
Jun 08 15:29:11 WORKPC kernel: RIP: 0010:gen8_ppgtt_alloc_page_directories.isra.14+0x11f/0x270 [i915]
Jun 08 15:29:11 WORKPC kernel: RSP: 0018:ffffc90014f9b890 EFLAGS: 00010286
Jun 08 15:29:11 WORKPC kernel: RAX: ffff8803fc6dc000 RBX: 0000000000008000 RCX: 0000000000000003
Jun 08 15:29:11 WORKPC kernel: RDX: 0000000000000000 RSI: ffff88015f8c1000 RDI: ffff880469f90000
Jun 08 15:29:11 WORKPC kernel: RBP: ffffc90014f9b8e8 R08: 0000000000000000 R09: 0000000000000000
Jun 08 15:29:11 WORKPC kernel: R10: 0000000000000000 R11: 0000000000000041 R12: ffff88046b234000
Jun 08 15:29:11 WORKPC kernel: R13: ffff88044f6399f0 R14: 0000000000000003 R15: 00000000fffef000
Jun 08 15:29:11 WORKPC kernel: FS:  00007f301396aa00(0000) GS:ffff88047f4c0000(0000) knlGS:0000000000000000
Jun 08 15:29:11 WORKPC kernel: CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jun 08 15:29:11 WORKPC kernel: CR2: 0000000000000018 CR3: 000000041360b000 CR4: 00000000003426e0
Jun 08 15:29:11 WORKPC kernel: Call Trace:
Jun 08 15:29:11 WORKPC kernel:  gen8_alloc_va_range_3lvl+0xf7/0x9c0 [i915]
Jun 08 15:29:11 WORKPC kernel:  ? swiotlb_map_sg_attrs+0x53/0x120
Jun 08 15:29:11 WORKPC kernel:  gen8_alloc_va_range+0x256/0x490 [i915]
Jun 08 15:29:11 WORKPC kernel:  i915_vma_bind+0xab/0x1a0 [i915]
Jun 08 15:29:11 WORKPC kernel:  __i915_vma_do_pin+0x2a5/0x450 [i915]
Jun 08 15:29:11 WORKPC kernel:  i915_gem_execbuffer_reserve_vma.isra.8+0x144/0x1b0 [i915]
Jun 08 15:29:11 WORKPC kernel:  i915_gem_execbuffer_reserve.isra.9+0x39e/0x3d0 [i915]
Jun 08 15:29:11 WORKPC kernel:  i915_gem_do_execbuffer.isra.15+0x62e/0x1810 [i915]
Jun 08 15:29:11 WORKPC kernel:  ? reservation_object_get_fences_rcu+0x119/0x290
Jun 08 15:29:11 WORKPC kernel:  ? i915_gem_object_wait_reservation+0xc3/0x2d0 [i915]
Jun 08 15:29:11 WORKPC kernel:  i915_gem_execbuffer2+0xc5/0x240 [i915]
Jun 08 15:29:11 WORKPC kernel:  drm_ioctl+0x21b/0x4c0 [drm]
Jun 08 15:29:11 WORKPC kernel:  ? i915_gem_execbuffer+0x310/0x310 [i915]
Jun 08 15:29:11 WORKPC kernel:  ? __seccomp_filter+0x67/0x2a0
Jun 08 15:29:11 WORKPC kernel:  ? __vfs_read+0xe1/0x130
Jun 08 15:29:11 WORKPC kernel:  do_vfs_ioctl+0xa3/0x5f0
Jun 08 15:29:11 WORKPC kernel:  ? __fget+0x77/0xb0
Jun 08 15:29:11 WORKPC kernel:  SyS_ioctl+0x79/0x90
Jun 08 15:29:11 WORKPC kernel:  do_syscall_64+0x54/0xc0
Jun 08 15:29:11 WORKPC kernel:  entry_SYSCALL64_slow_path+0x25/0x25
Jun 08 15:29:11 WORKPC kernel: RIP: 0033:0x7f300b065cb7
Jun 08 15:29:11 WORKPC kernel: RSP: 002b:00007ffd7f2e4ca8 EFLAGS: 00000246 ORIG_RAX: 0000000000000010
Jun 08 15:29:11 WORKPC kernel: RAX: ffffffffffffffda RBX: 0000297923c7e030 RCX: 00007f300b065cb7
Jun 08 15:29:11 WORKPC kernel: RDX: 00007ffd7f2e4d00 RSI: 0000000040406469 RDI: 0000000000000082
Jun 08 15:29:11 WORKPC kernel: RBP: 00007ffd7f2e4d00 R08: 0000000000000001 R09: 0000000000000082
Jun 08 15:29:11 WORKPC kernel: R10: ffffd68474046d42 R11: 0000000000000246 R12: 0000000040406469
Jun 08 15:29:11 WORKPC kernel: R13: 0000000000000082 R14: ffffffffffffffff R15: 0000297923a17f00
Jun 08 15:29:11 WORKPC kernel: Code: 49 8b bc 24 d8 02 00 00 48 89 c6 48 89 45 c0 48 8b 52 08 48 83 ca 03 e8 50 e0 ff ff 48 8b 45 b0 48 8b 4d c8 48 8b 10 48 8b 45 c0 <48> 89 04 ca 48 8b 45 d0 48 0f ab 08 0f 1f 44 00 00 e9 4d ff ff
Jun 08 15:29:11 WORKPC kernel: RIP: gen8_ppgtt_alloc_page_directories.isra.14+0x11f/0x270 [i915] RSP: ffffc90014f9b890
Jun 08 15:29:11 WORKPC kernel: CR2: 0000000000000018
Jun 08 15:29:11 WORKPC kernel: ---[ end trace 5ab0063c547f7430 ]---
-- Reboot --

Last edited by zjemm (2017-06-08 13:53:03)

zjemm

Member

Registered: 2017-04-13

Posts: 8

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

Orbital_sFear did you manage to solve the issue?
I cant find a thing.

Maybe this week I'm able to run the new kernel some more and do some tests and hope to find the answer.

We seem to be the only one with this issue

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

Hey Zjemm,

I haven't found a solution either.  It does seem like we are the only two having this issue.  You have a really nice trace posted there.

I do agree the issue is purely that kernel version, and my guess is its the i915 driver at the core of our issue.

Some interesting things I've noticed:

When I run the newer kernel, I get this line:
kernel: i915: unknown parameter 'preliminary_hw_support' ignored

Also, there is a new version of the i915 driver between these kernels:
intel(0): Using Kernel Mode Setting driver: i915, version 1.6.0 20160919
vs.
intel(0): Using Kernel Mode Setting driver: i915, version 1.6.0 20170123

I also found my computer is getting this error buried deep in the logs:
kernel: smpboot: CPU0: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (family: 0x6, model: 0x9e, stepping: 0x9)
kernel: mce: [Hardware Error]: CPU 0: Machine Check: 0 Bank 6: ee2000000040110a
kernel: mce: [Hardware Error]: TSC 0 ADDR fef1ffc0 MISC 788000c086
kernel: mce: [Hardware Error]: PROCESSOR 0:906e9 TIME 1495751826 SOCKET 0 APIC 0 microcode 48
kernel: mce: [Hardware Error]: CPU 0: Machine Check: 0 Bank 7: ee2000000040110a
kernel: mce: [Hardware Error]: TSC 0 ADDR fef200c0 MISC 388000c086
kernel: mce: [Hardware Error]: PROCESSOR 0:906e9 TIME 1495751826 SOCKET 0 APIC 0 microcode 48
kernel: mce: [Hardware Error]: CPU 0: Machine Check: 0 Bank 8: ee2000000040110a
kernel: mce: [Hardware Error]: TSC 0 ADDR fef1ff40 MISC 788000c086
kernel: mce: [Hardware Error]: PROCESSOR 0:906e9 TIME 1495751826 SOCKET 0 APIC 0 microcode 48
kernel: mce: [Hardware Error]: CPU 0: Machine Check: 0 Bank 9: ee2000000040110a
kernel: mce: [Hardware Error]: TSC 0 ADDR fef1cec0 MISC 4388000c086
kernel: mce: [Hardware Error]: PROCESSOR 0:906e9 TIME 1495751826 SOCKET 0 APIC 0 microcode 48

Looks pretty ugly, there might be a problem with my chip that is getting exposed with this newer driver? 

I'm still running the linux-lts kernel to keep my machine up.  I'll poke around at i915 kernel boot options and see if I can find anything.

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

It looks like we aren't totally alone.  This guy is seeing usb issues with 4.11, (so am I):
https://lkml.org/lkml/2017/4/10/1115

Here is a list of changes that have been made in i915:
https://lkml.org/lkml/2017/2/23/562

zjemm

Member

Registered: 2017-04-13

Posts: 8

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

those hardware error's (MCE) i think have all the new XPS laptops in combination with linux. i saw more people noticing it.
also get these errors on live cd's with other distro's

not sure what they mean and what impact they have.

what i noticed from my last try, is that the kernel is saying:

Jun 14 16:06:51 WORKPC kernel: nouveau 0000:01:00.0: DRM: evicting buffers...
Jun 14 16:06:51 WORKPC wpa_supplicant[531]: wlp2s0: CTRL-EVENT-REGDOM-CHANGE init=BEACON_HINT type=UNKNOWN
Jun 14 16:06:51 WORKPC kernel: nouveau 0000:01:00.0: DRM: waiting for kernel channels to go idle...
Jun 14 16:06:51 WORKPC kernel: nouveau 0000:01:00.0: DRM: suspending fence...
Jun 14 16:06:51 WORKPC kernel: nouveau 0000:01:00.0: DRM: suspending object tree...
Jun 14 16:06:52 WORKPC powertop[445]: Leaving PowerTOP
Jun 14 16:06:55 WORKPC NetworkManager[448]: <info>  [1497449215.1213] device (wlp2s0): supplicant interface state: ready -> inactive
Jun 14 16:07:07 WORKPC kernel: nouveau 0000:01:00.0: Refused to change power state, currently in D3
Jun 14 16:07:07 WORKPC kernel: nouveau 0000:01:00.0: Refused to change power state, currently in D3
Jun 14 16:07:07 WORKPC kernel: nouveau 0000:01:00.0: Refused to change power state, currently in D3
Jun 14 16:07:07 WORKPC kernel: nouveau 0000:01:00.0: DRM: resuming object tree...
-- Reboot --

just before the freeze, but i don't have nouveau installed, and also not use the nvidia card
nothing else in the log that is giving me a clou.

i see you have the same nouveau messages in your boot log

do you use any i915 kernel boot options? i'm not
on the arch forum about the xps 9560 people are using i915 boot options for powersaving i think, never tried it

ill look at what you found, thanks for coming back on this issue

Last edited by zjemm (2017-06-14 19:53:53)

zjemm

Member

Registered: 2017-04-13

Posts: 8

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

i disabled powertop, as that seemed to have issue's (nouveau messages in the bootlog) also installed 4.11-5 but still no difference

Solved:

i blacklisted nouveau, and until now i don't have had any freezes

Last edited by zjemm (2017-06-18 17:54:04)

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

What a find!  I'll check this out tonight.  I was still diving into the i915 path.  I tried several different boot options but nothing has had an effect.

Orbital_sFear

Member

Registered: 2014-10-13

Posts: 43

Re: [SOLVED] Dell XPS 15 9560 - Kernel 4.11 and 4.10.13 hangs after boot.

Confirmed blacklist'ing nouveau fixed my rig as well.  Nice find!  I'm making this as solved.