Can not bring ethernet interface up during installation

babs · 2017-06-24 23:55:02

Hi,

I am trying to install arch on a spare desktop I have. I have downloaded the latest image, copied it on a usb stick and booted my machine from it.

The computer has only one network interface, the on-board network card.

Sorry for posting limited command output but I can not think of a way for posting long output from the current state (nothing installed, no network). Please tell me if there is a way to post better output.

So, here are some first clues.

root@archiso ~ # ip link show eno1
2: eno1: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisk fq_codel state DOWN mode DEFAULT group default qlen 1000
      link/ether 64:1c:67:63:2c:45 brd ff:ff:ff:ff:ff:ff

root@archiso ~ # lspci -v
00:19.0 Ethernet controller: Intel Corporation Ethernet Connection I217-LM (rev 04)
             Subsystem: Lenovo Device 3097
             Flags: bus master, fast devsel, latency 0, IRQ 26
             Memory at f7c00000 (32-bit, non-prefetchable) [size=128K]
             Memory at f7c3d000 (32-bit, non-prefetchable) [size=4M]
             I/O ports at f080 [size=32]
             Capabilities: [c8] Power Management version 2
             Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
             Capabilities: [e0] PCI Advanced Features
             Kernel driver in use: e1000e
             Kernel modules: e1000e

root@archiso ~ # dmesg | grep e1000e
e1000e: Intel(R) PRO/1000 Network Driver - 3.2.6-k
e1000e: Copyright(c) 1999 - 2015 Intel Corporation.
e1000e 0000:00:19.0: Interrupt Throttling Rate (ints/sec) set ot dynamic conservative mode
e1000e 0000:00:19.0 0000:00:19.0 (uninitialized): registered PHC clock
e1000e 0000:00:19.0 eth0: (PCI Express:2.5GT/s:Width x1) 64:1c:67:63:2c:45
e1000e 0000:00:19.0 eth0: Intel(R) PRO/1000 Network Connection
e1000e 0000:00:19.0 eth0: MAC: 11, PHY: 12, PBA No: FFFFFF-0FF
e1000e 0000:00:19.0 eno1: renamed from eth0

root@archiso ~ # dmesg | grep eno1
e1000e 0000:00:19.0 eno1: renamed from eth0
IPv6: ADDRCONF(NETDEV_UP): eno1: link is not ready

root@archiso ~ # ethtool eno1
Settings for eno1:
             Supported ports: [ TP ]
             Supported link modes:   10baseT/Half 10baseT/Full
                                                     100baseT/Half 100baseT/Full
                                                     1000baseT/Full
             Supported pause frame use: No
             Supported auto-negotiation: Yes
             Advertised link modes:   10baseT/Half 10baseT/Full
                                                     100baseT/Half 100baseT/Full
                                                     1000baseT/Full
             Advertised pause frame use: No
             Advertised auto-negotiation: Yes
             Speed: Unknown!
             Duplex: Unknown! (255)
             Port: Twisted Pair
             PHYAD: 2
             Transceiver: internal
             Auto-negotiation: on
             MDI-X: Unknown (auto)
             Supports Wake-on: pumbg
             Wake-on: g
             Current message level: 0x000000007 (7)
                                                    drv probe link
             Link detected: no

I suppose that my biggest problem is that it cannot detect link, but I have already tested the cable to my laptop and works fine.

Any ideas?

berbae · 2017-06-25 09:03:56

What is the result of:
systemctl status dhcpcd@<TAB>

<TAB> is for the auto completion of the command line.

Did you read the wiki https://wiki.archlinux.org/index.php/Ne … ice_driver ?

babs · 2017-06-25 11:18:17

Hi berbae,

This is the result of systemctl on a fresh boot:

root@archiso ~ # systemctl status dhcpcd@eno1
Loaded: loaded (/usr/lib/systemd/dhcpcd@.serivce; disabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Sun 2017-06-25 07:58:27 YTC; 4min 5s ago
Process: 314 ExecStart=/usr/bin/dhcpcd -q -w %I (code=exited, status=1/FAILURE)

systemd[1]: Starting dhcpcd on eno1...
dhcpcd[314]: eno1: waiting for carrier
systemd[1]: dhcpcd@eno1.service: Control process exited, code=exited status=1
systemd[1]: Failed to start dhcpcd on eno1.
systemd[1]: dhcpcd@eno1.service: Unit entered failed state.
systemd[1]: dhcpcd@eno1.service: Failed with result 'exit-code'.

Also,

root@archiso ~ # systemctl status dhcpcd
Loaded: loaded (/usr/lib/systemd/dhcpcd.serivce; disabled; vendor preset: disabled)
Active: inactive (dead)

Yes I have read the Network Configuration page, of course I may have missed something but I have checked that the the module is loaded.

root@archiso ~ # lsmod | grep e1000e
e1000e     225280  0
ptp             20480   1 e1000e

I have also tried to rmmod the module and load it again with no success...

seth · 2017-06-25 11:50:12

2: eno1: <NO-CARRIER

Let's assume there's a non broken cable that is plugged into something else on the other end.

In that case see eg:
https://bbs.archlinux.org/viewtopic.php?id=159454
https://bbs.archlinux.org/viewtopic.php?id=153519
https://bbs.archlinux.org/viewtopic.php?id=183074

Trilby · 2017-06-25 11:52:25

This isn't a kernel module issue. The kernel module allows the device to be recognized - if the module was the problem, there would be no eno1 device listed in the `ip` output at all.

I know you claim to have tested the cable, but this really looks like an issue with the actual service. Whether that is a jack, cable, or router problem I'm not sure. Did you or do you have another OS on that same laptop that was able to connect over the same ethernet connection?

seth · 2017-06-25 12:07:48

The alternative is the power control for the device, thus the mentioned links.

Alber · 2017-06-25 14:11:45

I assume:

# ip link set interface up

seth · 2017-06-25 14:17:32

I assume it's up ...

2: eno1: <NO-CARRIER,BROADCAST,MULTICAST,UP> 
                                                                                               ^^^^^

The later DOWN does not indicate the interface state.

Alber · 2017-06-25 15:43:06

seth wrote:

I assume it's up ...
2: eno1: <NO-CARRIER,BROADCAST,MULTICAST,UP> 
The later DOWN does not indicate the interface state.

True, my mistake.

babs · 2017-06-27 11:08:32

Hi everybody,

thank you so much for your responses!

So here is my update:

seth wrote:

https://bbs.archlinux.org/viewtopic.php?id=159454
https://bbs.archlinux.org/viewtopic.php?id=153519

Both of these threads proposed to

echo on > /sys/bus/pci/devices/0000:00:XX.0/power/control

Although it was already "on" on my system, I did that with no result. I also followed the links
mentioned and tested the following, as shown here https://lkml.org/lkml/2013/1/5/100:

root@zurg:/sys/bus/pci/devices# cat 0000\:00\:19.0/enable; modprobe e1000e; sleep 2; rmmod e1000e; cat 0000\:00\:19.0/enable
1
0

It seems I do not have the problem mentioned there.

seth wrote:

https://bbs.archlinux.org/viewtopic.php?id=183074

Still no luck with

ethtool -s eno1 speed 100 duplex full autoneg off

Trilby wrote:

I know you claim to have tested the cable, but this really looks like an issue with the actual service. Whether that is a jack, cable, or router problem I'm not sure. Did you or do you have another OS on that same laptop that was able to connect over the same ethernet connection?

I do not have another OS on the desktop, but I have tried the cable on my netbook running
lubuntu 14.04.5 LTS and it works fine. In fact I am posting this from the netbook using this cable.

I believe that the next steps should be:

Try another OS on the desktop to check if network is working
Try another cable to be 100% sure that this is not the issue

Trilby · 2017-06-27 11:15:28

A test with some other live system would be helpful to completely rule out my suspicions, but if the same cable/router/service all works with the other laptop that rules out all of my suspicions except potentially for a problem at the laptop jack itself which may be the least likely.

babs · 2017-06-29 11:22:05

I tried latest Ubuntu live CD and the same problem occurred...

So I don't believe this needs any more investigation. The on-board
Ethernet is probably dead. I got a PCI network card and works as
expected.

Thank you all very much for your input and time!

dockland · 2017-06-29 11:29:46

Have you checked route? I had to do it manually yesterday

Like:

# ip addr add 192.168.1.2/24 broadcast 192.168.1.255 dev eth0
# ip route add default via 192.168.1.1

From https://wiki.archlinux.org/index.php/Ne … figuration

babs · 2017-06-29 11:42:50

Hi dockland,

I had already tried to set it up manually with no results.

seth · 2017-06-29 12:10:40

Last hope: I recall having trouble because the stupid latch protection of a cable collided with some structure around the jack - it was impossible to fully plug the cable before I "fixed" the cable (hehehe ... ;-)

But it's probably a loose connection between the jack and the NIC :-(

Arch Linux

#1 2017-06-24 23:55:02

Can not bring ethernet interface up during installation

#2 2017-06-25 09:03:56

Re: Can not bring ethernet interface up during installation

#3 2017-06-25 11:18:17

Re: Can not bring ethernet interface up during installation

#4 2017-06-25 11:50:12

Re: Can not bring ethernet interface up during installation

#5 2017-06-25 11:52:25

Re: Can not bring ethernet interface up during installation

#6 2017-06-25 12:07:48

Re: Can not bring ethernet interface up during installation

#7 2017-06-25 14:11:45

Re: Can not bring ethernet interface up during installation

#8 2017-06-25 14:17:32

Re: Can not bring ethernet interface up during installation

#9 2017-06-25 15:43:06

Re: Can not bring ethernet interface up during installation

#10 2017-06-27 11:08:32

Re: Can not bring ethernet interface up during installation

#11 2017-06-27 11:15:28

Re: Can not bring ethernet interface up during installation

#12 2017-06-29 11:22:05

Re: Can not bring ethernet interface up during installation

#13 2017-06-29 11:29:46

Re: Can not bring ethernet interface up during installation

#14 2017-06-29 11:42:50

Re: Can not bring ethernet interface up during installation

#15 2017-06-29 12:10:40

Re: Can not bring ethernet interface up during installation

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