Ryzen 1600 hangs and reboots no error message

felipe · 2017-09-23 16:01:04

I'm suffering hangs and reboots

My computer is:

ArchLinux x64 fully updated
Ryzen 1600
asus prime B350 plus
8gb kingston savage @2133mhz
psu ocz sxs 600w
500gb wd sata 2 3.5"
500gb wd sata 2 2.5"
120gb ssd sandisk
radeon 5670 512mb

I read that AMD is replacing these segmentation faults processors, but my issue is not related to that
I also read about MCE bugs, which it doesn't seems to be the case as I don't have these messages on my journal after hangs

My PSU is old, I think I bought in 2010, the cooler make noise and makes the table where is it vibrate, but I read some people here and in amd saying that replacing PSU didn't helped
I only have one stick of ram, so I cannot test other, but the memtest doesn't reports errors

I don't have extra coolers, just CPU fan cooler, but the temp seems to be okay 30ª in idle 50º on full load

The hangs happens on idle usually, when I lock up screen but it can freeze while browsing internet

Last edited by felipe (2017-09-23 16:07:21)

Slithery · 2017-09-23 16:09:49

Post the journal output from when it hangs.

Is your motherboard firmware the latest version?

drcouzelis · 2017-09-25 00:41:58

This is a "known issue" with Ryzen processors, like mine. Many many Linux users have confirmed that they see the same issue, but AMD has not acknowledged the issue. Please see an older thread here:

https://bbs.archlinux.org/viewtopic.php?id=226668

There is a setting in the BIOS that you can change ("C6 States" to "Disabled") that seems to help, including for me.

I'm actually without a CPU at the moment, since I am in the middle of the RMA process to get a new one due to the segmentation fault issue. I'll be posting here if the "reboot" issue goes away as well with the new CPU.

EDIT: Relevant AMD forums thread: https://community.amd.com/thread/216084

Last edited by drcouzelis (2017-09-25 13:26:58)

felipe · 2017-09-28 20:39:41

@slithery

sep 28 17:12:46 blackhawk org_kde_powerdevil[789]: powerdevil: Releasing inhibition with cookie  20
sep 28 17:12:46 blackhawk org_kde_powerdevil[789]: powerdevil: Can't contact ck
sep 28 17:22:46 blackhawk org_kde_powerdevil[789]: powerdevil: Kbd backlight brightness value:  0
sep 28 17:26:33 blackhawk kcheckpass[16124]: pam_tally(kde:auth): Error opening /var/log/faillog for update
sep 28 17:26:33 blackhawk kcheckpass[16124]: pam_tally(kde:auth): Error opening /var/log/faillog for read
sep 28 17:26:34 blackhawk kcheckpass[16124]: pam_tally(kde:setcred): Error opening /var/log/faillog for update
sep 28 17:26:34 blackhawk kcheckpass[16124]: pam_tally(kde:setcred): Error opening /var/log/faillog for update
sep 28 17:26:34 blackhawk ksmserver[709]: UnmapNotify: 71303198
sep 28 17:26:34 blackhawk ksmserver[709]: UnmapNotify: 71303198
sep 28 17:26:34 blackhawk ksmserver[709]: CreateNotify: 71303212
sep 28 17:26:34 blackhawk kwin_x11[761]: QXcbConnection: XCB error: 3 (BadWindow), sequence: 33962, resource id: 71303212, major code: 18 (ChangeProperty), minor code: 0
sep 28 17:26:34 blackhawk ksmserver[709]: Grab Released
sep 28 17:26:34 blackhawk plasmashell[766]: QXcbConnection: XCB error: 2 (BadValue), sequence: 23939, resource id: 67108865, major code: 142 (Unknown), minor code: 3
sep 28 17:26:34 blackhawk plasmashell[766]: QXcbConnection: XCB error: 2 (BadValue), sequence: 23954, resource id: 69206426, major code: 142 (Unknown), minor code: 3
sep 28 17:26:35 blackhawk plasmashell[766]: QXcbConnection: XCB error: 2 (BadValue), sequence: 24051, resource id: 69206081, major code: 142 (Unknown), minor code: 3
sep 28 17:26:56 blackhawk plasmashell[766]: QXcbConnection: XCB error: 2 (BadValue), sequence: 24372, resource id: 56623188, major code: 142 (Unknown), minor code: 3
sep 28 17:27:16 blackhawk plasmashell[766]: log_klipper: Checking clip data
sep 28 17:27:16 blackhawk plasmashell[766]: log_klipper: Synchronize? false
-- Reboot --
sep 28 17:29:05 blackhawk kernel: random: get_random_bytes called from start_kernel+0x42/0x4b7 with crng_init=0
sep 28 17:29:05 blackhawk kernel: Linux version 4.13.3-1-ARCH (builduser@tobias) (gcc version 7.2.0 (GCC)) #1 SMP PREEMPT Thu Sep 21 20:33:16 CEST 2017
sep 28 17:29:05 blackhawk kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-linux root=UUID=24c83340-f0a7-4c6f-a9c5-3b5145f807dc rw quiet resume=UUID=6c32a6f8-922e-4f4e-bd0a-a508c90b94f2
sep 28 17:29:05 blackhawk kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
sep 28 17:29:05 blackhawk kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
sep 28 17:29:05 blackhawk kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
sep 28 17:29:05 blackhawk kernel: x86/fpu: xstate_offset[2]:  576, xstate_sizes[2]:  256
sep 28 17:29:05 blackhawk kernel: x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'compacted' format.
sep 28 17:29:05 blackhawk kernel: e820: BIOS-provided physical RAM map:
sep 28 17:29:05 blackhawk kernel: BIOS-e820: [mem 0x0000000000000000-0x000000000009d3ff] usable
sep 28 17:29:05 blackhawk kernel: BIOS-e820: [mem 0x000000000009d400-0x000000000009ffff] reserved
sep 28 17:29:05 blackhawk kernel: BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
sep 28 17:29:05 blackhawk kernel: BIOS-e820: [mem 0x0000000000100000-0x0000000009cfffff] usable
sep 28 17:29:05 blackhawk kernel: BIOS-e820: [mem 0x0000000009d00000-0x0000000009ffffff] reserved
lines 1227550-1227611/1231072 100%

@drcozeul I don't know if this is a segmentation fault,

Last edited by felipe (2017-09-28 20:42:19)

drcouzelis · 2017-10-13 18:04:30

FYI! https://bbs.archlinux.org/viewtopic.php … 0#p1742570

Arch Linux

#1 2017-09-23 16:01:04

Ryzen 1600 hangs and reboots no error message

#2 2017-09-23 16:09:49

Re: Ryzen 1600 hangs and reboots no error message

#3 2017-09-25 00:41:58

Re: Ryzen 1600 hangs and reboots no error message

#4 2017-09-28 20:39:41

Re: Ryzen 1600 hangs and reboots no error message

#5 2017-10-13 18:04:30

Re: Ryzen 1600 hangs and reboots no error message

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