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#1 2017-11-04 10:09:13

branchus
Member
Registered: 2017-11-04
Posts: 17

No sound, however in pulse volume control, the volume is all way up.

Hi
I searched the forum, but cannot find the answer. don't know since when it stopped working, it worked before.

I posted some info below, can someone help please?

Thanks

[jun@Arch ~]$ sudo fuser -v /dev/snd/*
[sudo] password for jun: 
                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  jun         705 F.... pulseaudio
/dev/snd/controlC1:  jun         705 F.... pulseaudio
/dev/snd/controlC2:  jun         705 F.... pulseaudio
/dev/snd/pcmC0D0c:   jun         705 F...m pulseaudio
/dev/snd/pcmC0D0p:   jun         705 F...m pulseaudio
/dev/snd/pcmC1D8p:   jun         705 F...m pulseaudio
/dev/snd/pcmC2D0c:   jun         705 F...m pulseaudio
[jun@Arch ~]$ aplay -lL
null
    Discard all samples (playback) or generate zero samples (capture)
pulse
    PulseAudio Sound Server
default
    Default ALSA Output (currently PulseAudio Sound Server)
sysdefault:CARD=USB
    Scarlett 2i4 USB, USB Audio
    Default Audio Device
front:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    Front speakers
surround21:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    4.0 Surround output to Front and Rear speakers
surround41:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=USB,DEV=0
    Scarlett 2i4 USB, USB Audio
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
hdmi:CARD=NVidia,DEV=0
    HDA NVidia, HDMI 0
    HDMI Audio Output
hdmi:CARD=NVidia,DEV=1
    HDA NVidia, HDMI 1
    HDMI Audio Output
hdmi:CARD=NVidia,DEV=2
    HDA NVidia, HDMI 2
    HDMI Audio Output
**** List of PLAYBACK Hardware Devices ****
card 0: USB [Scarlett 2i4 USB], device 0: USB Audio [USB Audio]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
[jun@Arch ~]$ pacmd list-cards
3 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_03_00.1>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "1"
		alsa.card_name = "HDA NVidia"
		alsa.long_card_name = "HDA NVidia at 0xfb080000 irq 44"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:03:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:02.0/0000:03:00.1/sound/card1"
		device.bus = "pci"
		device.vendor.id = "10de"
		device.vendor.name = "NVIDIA Corporation"
		device.product.id = "0fbc"
		device.string = "1"
		device.description = "HDA NVidia"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5400, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5200, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 100, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 100, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5200, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:hdmi-stereo-extra2>
	sinks:
		alsa_output.pci-0000_03_00.1.hdmi-stereo-extra2/#0: HDA NVidia Digital Stereo (HDMI 3)
	sources:
		alsa_output.pci-0000_03_00.1.hdmi-stereo-extra2.monitor/#0: Monitor of HDA NVidia Digital Stereo (HDMI 3)
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset -20000 usec, available: yes)
			properties:
				device.icon_name = "video-display"
				device.product.name = "DELL P2715Q"
    index: 1
	name: <alsa_card.usb-046d_Logitech_Webcam_C930e_3ECD0B3E-02>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "2"
		alsa.card_name = "Logitech Webcam C930e"
		alsa.long_card_name = "Logitech Webcam C930e at usb-0000:00:14.0-4.2, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:4.2:1.2"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb3/3-4/3-4.2/3-4.2:1.2/sound/card2"
		udev.id = "usb-046d_Logitech_Webcam_C930e_3ECD0B3E-02"
		device.bus = "usb"
		device.vendor.id = "046d"
		device.vendor.name = "Logitech, Inc."
		device.product.id = "0843"
		device.product.name = "Webcam C930e"
		device.serial = "046d_Logitech_Webcam_C930e_3ECD0B3E"
		device.form_factor = "webcam"
		device.string = "2"
		device.description = "Webcam C930e"
		module-udev-detect.discovered = "1"
		device.icon_name = "camera-web-usb"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 60, available: unknown)
		input:iec958-stereo: Digital Stereo (IEC958) Input (priority 55, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <input:analog-stereo>
	sources:
		alsa_input.usb-046d_Logitech_Webcam_C930e_3ECD0B3E-02.analog-stereo/#1: Webcam C930e Analog Stereo
	ports:
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		iec958-stereo-input: Digital Input (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:
				
    index: 2
	name: <alsa_card.usb-Focusrite_Scarlett_2i4_USB-00>
	driver: <module-alsa-card.c>
	owner module: 8
	properties:
		alsa.card = "0"
		alsa.card_name = "Scarlett 2i4 USB"
		alsa.long_card_name = "Focusrite Scarlett 2i4 USB at usb-0000:00:14.0-9, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:9:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/sound/card0"
		udev.id = "usb-Focusrite_Scarlett_2i4_USB-00"
		device.bus = "usb"
		device.vendor.id = "1235"
		device.vendor.name = "Focusrite-Novation"
		device.product.id = "8200"
		device.product.name = "Scarlett 2i4 USB"
		device.serial = "Focusrite_Scarlett_2i4_USB"
		device.string = "0"
		device.description = "Scarlett 2i4 USB"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 60, available: unknown)
		output:analog-surround-40: Analog Surround 4.0 Output (priority 700, available: unknown)
		output:analog-surround-40+input:analog-stereo: Analog Surround 4.0 Output + Analog Stereo Input (priority 760, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-surround-40+input:analog-stereo>
	sinks:
		alsa_output.usb-Focusrite_Scarlett_2i4_USB-00.analog-surround-40/#1: Scarlett 2i4 USB Analog Surround 4.0
	sources:
		alsa_output.usb-Focusrite_Scarlett_2i4_USB-00.analog-surround-40.monitor/#2: Monitor of Scarlett 2i4 USB Analog Surround 4.0
		alsa_input.usb-Focusrite_Scarlett_2i4_USB-00.analog-stereo/#3: Scarlett 2i4 USB Analog Stereo
	ports:
		analog-input: Analog Input (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				
		analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
[jun@Arch ~]$ pacmd list-sinks
2 sink(s) available.
    index: 0
	name: <alsa_output.pci-0000_03_00.1.hdmi-stereo-extra2>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: IDLE
	suspend cause: 
	priority: 9030
	volume: front-left: 65523 / 100% / -0.01 dB,   front-right: 65523 / 100% / -0.01 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 19.92 ms
	max request: 6 KiB
	max rewind: 344 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 1
	configured latency: 40.00 ms; range is 0.50 .. 1999.82 ms
	card: 0 <alsa_card.pci-0000_03_00.1>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "HDMI 2"
		alsa.id = "HDMI 2"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "8"
		alsa.card = "1"
		alsa.card_name = "HDA NVidia"
		alsa.long_card_name = "HDA NVidia at 0xfb080000 irq 44"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:03:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:02.0/0000:03:00.1/sound/card1"
		device.bus = "pci"
		device.vendor.id = "10de"
		device.vendor.name = "NVIDIA Corporation"
		device.product.id = "0fbc"
		device.string = "hdmi:1,2"
		device.buffering.buffer_size = "352768"
		device.buffering.fragment_size = "176384"
		device.access_mode = "mmap+timer"
		device.profile.name = "hdmi-stereo-extra2"
		device.profile.description = "Digital Stereo (HDMI 3)"
		device.description = "HDA NVidia Digital Stereo (HDMI 3)"
		alsa.mixer_name = "Nvidia GPU 60 HDMI/DP"
		alsa.components = "HDA:10de0060,10de1097,00100100"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset -20000 usec, available: yes)
			properties:
				device.icon_name = "video-display"
				device.product.name = "DELL P2715Q"
	active port: <hdmi-output-2>
  * index: 1
	name: <alsa_output.usb-Focusrite_Scarlett_2i4_USB-00.analog-surround-40>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: IDLE
	suspend cause: 
	priority: 9049
	volume: front-left: 65534 / 100% / -0.00 dB,   front-right: 65534 / 100% / -0.00 dB,   rear-left: 65534 / 100% / -0.00 dB,   rear-right: 65534 / 100% / -0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 44.41 ms
	max request: 27 KiB
	max rewind: 1024 KiB
	monitor source: 2
	sample spec: s32le 4ch 44100Hz
	channel map: front-left,front-right,rear-left,rear-right
	             Surround 4.0
	used by: 0
	linked by: 1
	configured latency: 40.00 ms; range is 0.50 .. 1486.08 ms
	card: 2 <alsa_card.usb-Focusrite_Scarlett_2i4_USB-00>
	module: 8
	properties:
		alsa.resolution_bits = "32"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "USB Audio"
		alsa.id = "USB Audio"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "Scarlett 2i4 USB"
		alsa.long_card_name = "Focusrite Scarlett 2i4 USB at usb-0000:00:14.0-9, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:9:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/sound/card0"
		udev.id = "usb-Focusrite_Scarlett_2i4_USB-00"
		device.bus = "usb"
		device.vendor.id = "1235"
		device.vendor.name = "Focusrite-Novation"
		device.product.id = "8200"
		device.product.name = "Scarlett 2i4 USB"
		device.serial = "Focusrite_Scarlett_2i4_USB"
		device.string = "surround40:0"
		device.buffering.buffer_size = "1048576"
		device.buffering.fragment_size = "524288"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-surround-40"
		device.profile.description = "Analog Surround 4.0"
		device.description = "Scarlett 2i4 USB Analog Surround 4.0"
		alsa.mixer_name = "USB Mixer"
		alsa.components = "USB1235:8200"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	ports:
		analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				
	active port: <analog-output>

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#2 2017-11-04 10:17:16

branchus
Member
Registered: 2017-11-04
Posts: 17

Re: No sound, however in pulse volume control, the volume is all way up.

Still don't know how to fix the sound issue sad

Last edited by branchus (2017-11-04 10:21:36)

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#3 2017-11-04 12:03:07

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,616

Re: No sound, however in pulse volume control, the volume is all way up.

Don't bump your post with an empty post. https://wiki.archlinux.org/index.php/Co … ct#Bumping

You aren't playing anything back in that output, what are you using to test? What's the output of 

pacmd list-sink-inputs

during attempted playback?

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#4 2017-11-04 20:44:39

branchus
Member
Registered: 2017-11-04
Posts: 17

Re: No sound, however in pulse volume control, the volume is all way up.

Hi V1del

Thank your for reply
below is the output of the command

[jun@Arch ~]$ pacmd list-sink-inputs
1 sink input(s) available.
    index: 1
	driver: <protocol-native.c>
	flags: START_CORKED 
	state: RUNNING
	sink: 1 <alsa_output.usb-Focusrite_Scarlett_2i4_USB-00.analog-surround-40>
	volume: front-left: 67177 / 103% / 0.64 dB,   front-right: 67177 / 103% / 0.64 dB
	        balance 0.00
	muted: no
	current latency: 45.17 ms
	requested latency: 21.33 ms
	sample spec: float32le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	resample method: copy
	module: 13
	client: 8 <Chromium>
	properties:
		application.icon_name = "chromium-browser"
		media.name = "Playback"
		application.name = "Chromium"
		native-protocol.peer = "UNIX socket client"
		native-protocol.version = "32"
		application.process.id = "1032"
		application.process.user = "jun"
		application.process.host = "Arch"
		application.process.binary = "chromium"
		application.language = "en_AU.UTF-8"
		window.x11.display = ":0"
		application.process.machine_id = "861221bc2511448c8d448e4a9d58b75b"
		application.process.session_id = "c1"
		module-stream-restore.id = "sink-input-by-application-name:Chromium"

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#5 2017-11-08 13:20:31

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,616

Re: No sound, however in pulse volume control, the volume is all way up.

To rule out the obvious, sound is enabled in whatever you are playing from? According to that output it should work as well, can you share a terminal output of 

dmesg
amixer -c0

and maybe chromium during attempted playback?

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#6 2017-11-10 08:11:05

fspreck
Member
Registered: 2017-11-09
Posts: 3

Re: No sound, however in pulse volume control, the volume is all way up.

Since your sound problems look very similar to mine, you perhaps should check if you updated your kernel to 4.13.11-1 before your audio output broke.  For me, switching to lts kernel brought back sound.

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#7 2017-11-10 10:59:04

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 21,616

Re: No sound, however in pulse volume control, the volume is all way up.

@fspreck it shouldn't™ be the same issue, there was a change regarding jack detection in the snd_hda_intel module which lead to your issue, we have the snd_usb_audio module here, which didn't change, might be worth a try nonetheless

Last edited by V1del (2017-11-10 10:59:58)

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#8 2017-11-14 11:25:31

branchus
Member
Registered: 2017-11-04
Posts: 17

Re: No sound, however in pulse volume control, the volume is all way up.

Another update

Sound was back yesterday, but it disappear again today.

I tried both LTS and the latest kernel, no luck...

[jun@Arch ~]$ amixer -c0
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]

The USB Audio interface works perfect under windows...

Last edited by branchus (2017-11-15 20:03:50)

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#9 2017-11-18 21:33:30

branchus
Member
Registered: 2017-11-04
Posts: 17

Re: No sound, however in pulse volume control, the volume is all way up.

I have new discovery

if I first boot to windows and then reboot to linux, i will be able to get sound.

if I first boot to linux, then i won't have sound, even I then reboot to windows, I will not gain sound in windows.

Why is this? anyone can explain please?

Thanks
Regards
JH

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