Frequent crashing problem

wyousef · 2017-11-05 18:00:36

My laptop keeps crashing during the last 3 weeks. The crashing is immediate shutdown! This happens whenever demanding increase, e.g., opening many tabs on chrome, or compiling a large latex file, or rendering using openshot.

x33a · 2017-11-05 18:03:02

Welcome to the forums. Please go through the following link, especially the third point, before we may be able to help you: https://wiki.archlinux.org/index.php/Co … ow_to_post

seth · 2017-11-05 20:31:05

Blindly betting on a D.U.S.T. error.

jasonwryan · 2017-11-07 06:13:41

Restored on appeal.

Last edited by jasonwryan (2017-11-07 20:53:55)

wyousef · 2017-11-08 05:08:25

Details: my laptop crashes whenever the software demand increases, e.g., opening many taps on chrome with uploading and downloading activity, or rendering a 1-hour video using openshot, etc. However, sometimes it does not crash on the same activity. Someone advised me of this link: https://wiki.archlinux.org/index.php/microcode; I tried it and installed the intel-ucode and updated the grub but it did not help.

I created a log file using:

journalctl -b -1 > CrahLog.log

The log file is on https://drive.google.com/open?id=1BhrDS … e7WQdThkd6

Regarding the dust problem mentioned above, I will see. However, I do not think so since I cleaned my laptop 3 months ago.

Thanks so much.

ps. Did I have to edit my first post with this information, or posting a reply (as this) is fine.

Last edited by wyousef (2017-11-08 05:11:43)

seth · 2017-11-08 07:54:48

Did you bother to look at the log?

wyousef · 2017-11-08 17:57:25

I looked at the log, but it is too huge to understand anything. I am not expert in that.

EDIT:
Ok, I tried looking again. I found something that the system started stopping after:

Nov 07 07:22:05 archlinux kernel: thinkpad_acpi: THERMAL EMERGENCY: a sensor reports something is extremely hot!
Nov 07 07:22:05 archlinux kernel: thinkpad_acpi: temperatures (Celsius): 100 41 36 N/A 30 N/A 34 N/A 39 45 53 N/A N/A N/A N/A N/A
Nov 07 07:22:05 archlinux kernel: thermal thermal_zone1: critical temperature reached(100 C),shutting down
Nov 07 07:22:05 archlinux systemd[1]: Stopped target Graphical Interface.

Is that related to, graphics card, processor fan, etc.? I cannot guess.

Last edited by wyousef (2017-11-08 19:19:45)

seth · 2017-11-08 20:16:50

Thermal Zone 1 is usually the CPU.

It typically means https://bbs.archlinux.org/viewtopic.php … 7#p1747457
Or one of your fans is broken. Or a heatpipe. Or the heatspreader has insufficient contact to the die. Or you downforced fans in BIOS. Or ...

Whatever is, your CPU overheats and the system shuts down to prevent permanent damage.

wyousef · 2017-12-23 17:51:47

Thanks so much; this was really the cause.

jasonwryan · 2017-12-23 18:01:40

Please remember to mark your thread as [Solved] by editing your first post and prepending it to the title.

Arch Linux

#1 2017-11-05 18:00:36

Frequent crashing problem

#2 2017-11-05 18:03:02

Re: Frequent crashing problem

#3 2017-11-05 20:31:05

Re: Frequent crashing problem

#4 2017-11-07 06:13:41

Re: Frequent crashing problem

#5 2017-11-08 05:08:25

Re: Frequent crashing problem

#6 2017-11-08 07:54:48

Re: Frequent crashing problem

#7 2017-11-08 17:57:25

Re: Frequent crashing problem

#8 2017-11-08 20:16:50

Re: Frequent crashing problem

#9 2017-12-23 17:51:47

Re: Frequent crashing problem

#10 2017-12-23 18:01:40

Re: Frequent crashing problem

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