You are not logged in.

#1 2017-12-16 19:45:13

Asbestbrezel
Member
From: Germany
Registered: 2014-07-27
Posts: 44
Website

[solved] External USB-HDD is not recognized

Hello archers,

i cant mount my external USB-HDD, because its not recognized as a volume.

Its not listed in lsblk.

dmesg:

[  130.676769] usb 3-2: new high-speed USB device number 5 using xhci_hcd
[  131.553488] usb 4-2: new SuperSpeed USB device number 3 using xhci_hcd
[  131.571676] usb-storage 4-2:1.0: USB Mass Storage device detected
[  131.571790] usb-storage 4-2:1.0: Quirks match for vid 152d pid 0539: 4000000
[  131.571816] scsi host6: usb-storage 4-2:1.0
[  134.583833] scsi 6:0:0:0: Direct-Access     JMicron  Generic          0C02 PQ: 0 ANSI: 6
[  320.597136] sd 6:0:0:0: timing out command, waited 180s

lsusb

Bus 004 Device 003: ID 152d:0539 JMicron Technology Corp. / JMicron USA Technology Corp. JMS539/567 SuperSpeed SATA II/III 3.0G/6.0G Bridge

journalctl after connecting

Dez 16 20:34:12 Django kernel: usb 3-2: new high-speed USB device number 5 using xhci_hcd
Dez 16 20:34:13 Django kernel: usb 4-2: new SuperSpeed USB device number 3 using xhci_hcd
Dez 16 20:34:13 Django kernel: usb-storage 4-2:1.0: USB Mass Storage device detected
Dez 16 20:34:13 Django kernel: usb-storage 4-2:1.0: Quirks match for vid 152d pid 0539: 4000000
Dez 16 20:34:13 Django kernel: scsi host6: usb-storage 4-2:1.0
Dez 16 20:34:13 Django laptop-mode[4115]: enabled, not active
Dez 16 20:34:13 Django su[4265]: (to marcel) root on none
Dez 16 20:34:13 Django su[4265]: pam_unix(su:session): session opened for user marcel by (uid=0)
Dez 16 20:34:13 Django su[4265]: pam_unix(su:session): session closed for user marcel
Dez 16 20:34:13 Django laptop-mode[4682]: enabled, not active
Dez 16 20:34:13 Django su[4827]: (to marcel) root on none
Dez 16 20:34:13 Django su[4827]: pam_unix(su:session): session opened for user marcel by (uid=0)
Dez 16 20:34:13 Django su[4827]: pam_unix(su:session): session closed for user marcel
Dez 16 20:34:15 Django dbus-daemon[647]: [system] Activating via systemd: service name='org.freedesktop.Avahi' unit='dbus-org.freedesktop.Avahi.service' requested by ':1.37' (uid=124 pid=4638 comm="lib/colord/colord-sane ")
Dez 16 20:34:15 Django dbus-daemon[647]: [system] Activation via systemd failed for unit 'dbus-org.freedesktop.Avahi.service': Unit dbus-org.freedesktop.Avahi.service not found.
Dez 16 20:34:16 Django kernel: scsi 6:0:0:0: Direct-Access     JMicron  Generic          0C02 PQ: 0 ANSI: 6
Dez 16 20:34:17 Django dbus-daemon[647]: [system] Activating via systemd: service name='org.freedesktop.Avahi' unit='dbus-org.freedesktop.Avahi.service' requested by ':1.38' (uid=124 pid=4638 comm="lib/colord/colord-sane ")
Dez 16 20:34:17 Django dbus-daemon[647]: [system] Activation via systemd failed for unit 'dbus-org.freedesktop.Avahi.service': Unit dbus-org.freedesktop.Avahi.service not found.
Dez 16 20:37:22 Django kernel: sd 6:0:0:0: timing out command, waited 180s
Dez 16 20:40:22 Django kernel: sd 6:0:0:0: timing out command, waited 180s
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: timing out command, waited 180s
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] Sense Key : 0x4 [current] 
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] ASC=0x40 <<vendor>>ASCQ=0x99 
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] 0 512-byte logical blocks: (0 B/0 B)
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] 0-byte physical blocks
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] Write Protect is off
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] Mode Sense: 3b 00 10 08
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] No Caching mode page found
Dez 16 20:43:22 Django kernel: sd 6:0:0:0: [sdc] Assuming drive cache: write through

I hope somebody knows, whats going on and can help me.

Greetings,
Marcel

Last edited by Asbestbrezel (2017-12-17 13:40:41)

Offline

#2 2017-12-16 20:40:29

seth
Member
Registered: 2012-09-03
Posts: 5,919

Re: [solved] External USB-HDD is not recognized

Have you ever successfully used the disk on that system?
Does it work on other systems?
Does it work on a parallel windows installation (if present)?
Does it work with the lts kernel?

Offline

#3 2017-12-16 21:37:06

Asbestbrezel
Member
From: Germany
Registered: 2014-07-27
Posts: 44
Website

Re: [solved] External USB-HDD is not recognized

seth wrote:

Have you ever successfully used the disk on that system?

Yes, around one year ago.

seth wrote:

Does it work on other systems?

not tried yet.

seth wrote:

Does it work on a parallel windows installation (if present)?

No, its not automounted. But it should be ext4, so no surprise

seth wrote:

Does it work with the lts kernel?

Sorry, but i don't know what you mean with lts-kernel.

Offline

#4 2017-12-16 21:48:51

seth
Member
Registered: 2012-09-03
Posts: 5,919

Re: [solved] External USB-HDD is not recognized

https://www.archlinux.org/packages/core … linux-lts/

The disk spent the last time in a box?
Can you hear it spin up?

Offline

#5 2017-12-16 23:06:14

R00KIE
Forum Moderator
From: Between a computer and a chair
Registered: 2008-09-14
Posts: 4,565

Re: [solved] External USB-HDD is not recognized

I would look into this:

Dez 16 20:34:13 Django laptop-mode[4115]: enabled, not active

Just in case some daemon is doing something to the usb port power state that prevents the disk from operating properly. It could be hardware failure too, disks can fail even without being used.


R00KIE
Tm90aGluZyB0byBzZWUgaGVyZSwgbW92ZSBhbG9uZy4K

Offline

#6 2017-12-17 10:51:47

Asbestbrezel
Member
From: Germany
Registered: 2014-07-27
Posts: 44
Website

Re: [solved] External USB-HDD is not recognized

R00KIE wrote:

I would look into this:

Dez 16 20:34:13 Django laptop-mode[4115]: enabled, not active

That was it. Uninstalled laptop-mode-tools and now its working.
But what is wrong with the laptop-mode? I would like to use it in the future again.

Offline

#7 2017-12-17 13:26:34

seth
Member
Registered: 2012-09-03
Posts: 5,919

Re: [solved] External USB-HDD is not recognized

Why does "enabled, not active" mean ...? ... oh well.

Likely autosuspend or some power draw limitation (I've no idea whether the latter is possible/supported)
https://wiki.archlinux.org/index.php/La … utosuspend
https://wiki.archlinux.org/index.php/Po … utosuspend

Since the device generally responds, the USB wakeup might be "too slow" to provide enough power to spin the device up and there's somehow no resp. error -110 (so no retries for sure)

Offline

#8 2017-12-17 13:40:24

Asbestbrezel
Member
From: Germany
Registered: 2014-07-27
Posts: 44
Website

Re: [solved] External USB-HDD is not recognized

I reinstalled laptop-mode-tools and it still works. So, i guess, it could be another problem. Maybe the Sata-Connection to the HDD (its just an usb-case) was lose or something...

Anyway, thank you guys.

Offline

Board footer

Powered by FluxBB