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luckybc

Member

Registered: 2014-04-25

Posts: 55

[SOLVED] Wacom Intuos Tablet Art CTH 490 - The pen is not recognized

Hi I'm really tired after doing a lot of thing to make my tablet recognizes again my old and new pen (just bought in today). Everything is okay (touching, pressing pad keys ...), but only the tablet did not recognize my old and new pens (The new pen is the same type of the old pen which I used before in few times, then the tablet did not recognize it any more, I thought maybe the old pen is broken, but now the new pen is not recognized too).

$ xsetwacom --list devices
Wacom Intuos PT S 2 Pen stylus    id: 12  type: STYLUS    
Wacom Intuos PT S 2 Pad pad       id: 13  type: PAD 

The system see exactly the pen is there, but I can not move cursor by the pen.

$ lsusb | grep -i wacom
Bus 003 Device 005: ID 056a:033c Wacom Co., Ltd 

idVendor is 056a and idProduct is 033c what I put in /usr/lib/udev/rules.d/10-wacom-rules via tutorial

 # udev rules for wacom tablets.
 KERNEL!="event[0-9]*", GOTO="wacom_end"

# Multiple interface support for stylus and touch devices.
DRIVERS=="wacom", ATTRS{bInterfaceNumber}=="00", ENV{WACOM_TYPE}="stylus"
DRIVERS=="wacom", ATTRS{bInterfaceNumber}=="01", ENV{WACOM_TYPE}="touch"

# Convenience links for the common case of a single tablet.  We could do just this:
#ATTRS{idVendor}=="056a", SYMLINK+="input/wacom-$env{WACOM_TYPE}"
# but for legacy reasons, we keep the input/wacom link as the generic stylus device.
ATTRS{idVendor}=="056a", ENV{WACOM_TYPE}!="touch", SYMLINK+="input/wacom"
ATTRS{idVendor}=="056a", ENV{WACOM_TYPE}=="touch", SYMLINK+="input/wacom-touch"

# Check and repossess the device if a module other than the wacom one
# is already bound to it.
ATTRS{idVendor}=="056a", ACTION=="add", RUN+="check_driver wacom $devpath $env{ID_BUS}"

LABEL="wacom_end"

Finally I save the file and reload udev's configuration profile using the command

 udevadm control --reload-rules 

and run command

 ls /dev/input 

the result is only one wacom:

...
crw-rw---- 1 root input 13, 74 Jan 27 09:33 event10
crw-rw---- 1 root input 13, 75 Jan 27 09:33 event11
crw-rw---- 1 root input 13, 76 Jan 27 09:33 event12
...
lrwxrwxrwx 1 root root       7 Jan 27 09:33 wacom -> event11

Please help me, I have not much money. I really need the pen working again on my tablet for my open source projects.

Last edited by luckybc (2018-01-27 17:17:05)

ooo

Member

Registered: 2013-04-10

Posts: 1,638

Re: [SOLVED] Wacom Intuos Tablet Art CTH 490 - The pen is not recognized

CTH-490 works for me just fine with the pen that came with the tablet.
Also, it doesn't require any extra configuration to work in X.

If you're using the tablet on wayland, it won't work with XWayland applications (e.g. gimp, inkscape) until Xorg 1.20, unless you patch xorg-server-xwayland yourself.

luckybc

Member

Registered: 2014-04-25

Posts: 55

Re: [SOLVED] Wacom Intuos Tablet Art CTH 490 - The pen is not recognized

CTH-490 works for me just fine with the pen that came with the tablet.
Also, it doesn't require any extra configuration to work in X.

If you're using the tablet on wayland, it won't work with XWayland applications (e.g. gimp, inkscape) until Xorg 1.20, unless you patch xorg-server-xwayland yourself.

Hi, I'm using i3 a window manager only with X11 not wayland. As I said "everything is fine but only the tablet did not recognize my pen. I'm thinking about the hardware it maybe the problem but I until don't understand why the touching or moving cursor by fingers is working. But clicking or moving ... by the pens on the tablet is not working.

ooo

Member

Registered: 2013-04-10

Posts: 1,638

Re: [SOLVED] Wacom Intuos Tablet Art CTH 490 - The pen is not recognized

I should also mention that I'm using gnome, which has it's own wacom settings panel, and may be doing some configuration automatically. Still, the tablet worked for me out of the box without configuring anything by hand IIRC.

luckybc

Member

Registered: 2014-04-25

Posts: 55

Re: [SOLVED] Wacom Intuos Tablet Art CTH 490 - The pen is not recognized

After opening the wacom tablet, and checking inside its'cables, I see it's the hardware not about the software or configuring, and the problem tablet did not recognize the pen is popular. Unfortunately I have not much money after bought a new pen, so there's no new tablet. I asked for help from Wacom in few months ago, but they did not answer me. It's a funny story in my life. I will never buy anything from the company, I make sure that!