Arch Linux

RogerB

Member

Registered: 2015-08-21

Posts: 24

Problem with screens

Hello Dear Users,

I have problem with my laptop. It's dell alienware 14 R3. Below you are able to find more details about this what is inside etc.

Problem description:

After last kernel update I noted problem with multi screens. When I want use two screens I have situation that one screen is working fine and second is not detected. ( in settings > devices > screens I have only one screen. There should be 3. One from laptop and 2 additional ). I tried change kernel to older versions but it doesn't work. I also tried to change nvidia driver to older versions but still same problem. I suppose that problem is connected with something else then kernel or nvidia driver. Do you have some clues or ideas?

My Questions:
- in current configuration I'm not using nvidia card because there is some error. I can see that on extension but I don't know where I can check what kind of error. Maybe somebody know?
- I would say that problem can be connected to some firmware update or something like that (just my suggestion / simple idea) because laptop doesn't know how to detect other screens. The most wird for me is that laptop doesn't 'see' him own screen when additional screens are connected.

More details:
- if I can deliver you something more please let me know

uname -a
Linux defcom 4.14.28-1-lts #1 SMP Mon Mar 19 09:43:32 CET 2018 x86_64 GNU/Linux

nvidia-lts v.387.22-1
nvidia-utils v.387.22-1

sudo lshw
defcom                      
    description: Portable Computer
    product: Alienware 14 (Alienware 14)
    vendor: Alienware
    version: A09
    serial: 3696J12
    width: 4294967295 bits
    capabilities: smbios-2.7 dmi-2.7 smp vsyscall32
    configuration: administrator_password=disabled boot=normal chassis=portable family=00 frontpanel_password=disabled keyboard_password=disabled power-on_password=disabled sku=Alienware 14 uuid=44454C4C-3600-1039-8036-B3C04F4A3132
  *-core
       description: Motherboard
       product: 07MJ2Y
       vendor: Alienware
       physical id: 0
       version: A01
       serial: .3696J12.CN12963489007B.
       slot: Type2 - Board Chassis Location
     *-firmware
          description: BIOS
          vendor: Alienware
          physical id: 0
          version: A09
          date: 04/23/2014
          size: 128KiB
          capacity: 4032KiB
          capabilities: pci upgrade shadowing cdboot bootselect edd int13floppynec int13floppytoshiba int13floppy360 int13floppy1200 int13floppy720 int13floppy2880 int9keyboard int10video acpi usb biosbootspecification uefi
     *-cpu
          description: CPU
          product: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz
          vendor: Intel Corp.
          physical id: 4
          bus info: cpu@0
          version: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz
          serial: To Be Filled By O.E.M.
          slot: U3E1
          size: 2617MHz
          capacity: 3800MHz
          width: 64 bits
          clock: 100MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt aes xsave avx f16c rdrand lahf_lm abm cpuid_fault epb invpcid_single pti tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 hle avx2 smep bmi2 erms invpcid rtm xsaveopt dtherm ida arat pln pts cpufreq
          configuration: cores=4 enabledcores=4 threads=8
        *-cache:0
             description: L1 cache
             physical id: 9
             slot: L1 Cache
             size: 32KiB
             capacity: 32KiB
             capabilities: synchronous internal write-back instruction
             configuration: level=1
        *-cache:1
             description: L2 cache
             physical id: a
             slot: L2 Cache
             size: 256KiB
             capacity: 256KiB
             capabilities: synchronous internal write-back unified
             configuration: level=2
        *-cache:2
             description: L3 cache
             physical id: b
             slot: L3 Cache
             size: 6MiB
             capacity: 6MiB
             capabilities: synchronous internal write-back unified
             configuration: level=3
     *-cache
          description: L1 cache
          physical id: 8
          slot: L1 Cache
          size: 32KiB
          capacity: 32KiB
          capabilities: synchronous internal write-back data
          configuration: level=1
     *-memory
          description: System Memory
          physical id: 29
          slot: System board or motherboard
          size: 16GiB
        *-bank:0
             description: SODIMM DDR3 Synchronous 1600 MHz (0,6 ns)
             product: 16KTF1G64HZ-1G6E1
             vendor: Micron Technology
             physical id: 0
             serial: 0C5AD063
             slot: JDIMM2
             size: 8GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
        *-bank:1
             description: SODIMM DDR3 Synchronous 1600 MHz (0,6 ns)
             product: 16KTF1G64HZ-1G6E1
             vendor: Micron Technology
             physical id: 1
             serial: 0C5AD066
             slot: JDIMM1
             size: 8GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
     *-pci
          description: Host bridge
          product: Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 06
          width: 32 bits
          clock: 33MHz
        *-pci:0
             description: PCI bridge
             product: Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller
             vendor: Intel Corporation
             physical id: 1
             bus info: pci@0000:00:01.0
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 ioport:4000(size=4096) memory:d0000000-d1ffffff ioport:a0000000(size=536870912)
           *-display UNCLAIMED
                description: VGA compatible controller
                product: GK106M [GeForce GTX 765M]
                vendor: NVIDIA Corporation
                physical id: 0
                bus info: pci@0000:01:00.0
                version: a1
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress vga_controller bus_master cap_list
                configuration: latency=0
                resources: memory:d0000000-d0ffffff memory:a0000000-afffffff memory:b0000000-b1ffffff ioport:4000(size=128) memory:d1000000-d107ffff
        *-display
             description: VGA compatible controller
             product: 4th Gen Core Processor Integrated Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: msi pm vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:31 memory:d2000000-d23fffff memory:c0000000-cfffffff ioport:5000(size=64) memory:c0000-dffff
        *-multimedia:0
             description: Audio device
             product: Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
             vendor: Intel Corporation
             physical id: 3
             bus info: pci@0000:00:03.0
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:29 memory:d2910000-d2913fff
        *-usb:0
             description: USB controller
             product: 8 Series/C220 Series Chipset Family USB xHCI
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:27 memory:d2900000-d290ffff
           *-usbhost:0
                product: xHCI Host Controller
                vendor: Linux 4.14.28-1-lts xhci-hcd
                physical id: 0
                bus info: usb@3
                logical name: usb3
                version: 4.14
                capabilities: usb-2.00
                configuration: driver=hub slots=14 speed=480Mbit/s
           *-usbhost:1
                product: xHCI Host Controller
                vendor: Linux 4.14.28-1-lts xhci-hcd
                physical id: 1
                bus info: usb@4
                logical name: usb4
                version: 4.14
                capabilities: usb-3.00
                configuration: driver=hub slots=6 speed=5000Mbit/s
        *-communication
             description: Communication controller
             product: 8 Series/C220 Series Chipset Family MEI Controller #1
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=mei_me latency=0
             resources: irq:30 memory:d2918000-d291800f
        *-usb:1
             description: USB controller
             product: 8 Series/C220 Series Chipset Family USB EHCI #2
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:16 memory:d291d000-d291d3ff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 4.14.28-1-lts ehci_hcd
                physical id: 1
                bus info: usb@1
                logical name: usb1
                version: 4.14
                capabilities: usb-2.00
                configuration: driver=hub slots=2 speed=480Mbit/s
              *-usb
                   description: USB hub
                   vendor: Intel Corp.
                   physical id: 1
                   bus info: usb@1:1
                   version: 0.05
                   capabilities: usb-2.00
                   configuration: driver=hub slots=6 speed=480Mbit/s
                 *-usb
                      description: Video
                      product: Laptop_Integrated_Webcam_FHD
                      vendor: CN0W58PR724873CF0FPMA00
                      physical id: 4
                      bus info: usb@1:1.4
                      version: 34.15
                      capabilities: usb-2.00
                      configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
        *-multimedia:1
             description: Audio device
             product: 8 Series/C220 Series Chipset High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 05
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:32 memory:d2914000-d2917fff
        *-pci:1
             description: PCI bridge
             product: 8 Series/C220 Series Chipset Family PCI Express Root Port #1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: d5
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 ioport:2000(size=4096) memory:9fb00000-9fcfffff ioport:9fd00000(size=2097152)
        *-pci:2
             description: PCI bridge
             product: 8 Series/C220 Series Chipset Family PCI Express Root Port #3
             vendor: Intel Corporation
             physical id: 1c.2
             bus info: pci@0000:00:1c.2
             version: d5
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:18 ioport:3000(size=4096) memory:d2800000-d28fffff ioport:d2a00000(size=2097152)
           *-network
                description: Ethernet interface
                product: Killer E220x Gigabit Ethernet Controller
                vendor: Qualcomm Atheros
                physical id: 0
                bus info: pci@0000:08:00.0
                logical name: enp8s0
                version: 10
                serial: ec:f4:bb:5d:76:95
                capacity: 1Gbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=alx latency=0 link=no multicast=yes port=twisted pair
                resources: irq:18 memory:d2800000-d283ffff ioport:3000(size=128)
        *-pci:3
             description: PCI bridge
             product: 8 Series/C220 Series Chipset Family PCI Express Root Port #4
             vendor: Intel Corporation
             physical id: 1c.3
             bus info: pci@0000:00:1c.3
             version: d5
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:19 ioport:6000(size=4096) memory:d2700000-d27fffff ioport:d2c00000(size=2097152)
           *-generic:0
                description: Unassigned class
                product: RTS5209 PCI Express Card Reader
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:09:00.0
                version: 01
                width: 32 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list
                configuration: driver=rtsx_pci latency=0
                resources: irq:26 memory:d2701000-d2701fff
           *-generic:1
                description: SD Host controller
                product: RTS5209 PCI Express Card Reader
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0.1
                bus info: pci@0000:09:00.1
                version: 01
                width: 32 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list
                configuration: driver=sdhci-pci latency=0
                resources: irq:16 memory:d2700000-d27000ff
        *-pci:4
             description: PCI bridge
             product: 8 Series/C220 Series Chipset Family PCI Express Root Port #5
             vendor: Intel Corporation
             physical id: 1c.4
             bus info: pci@0000:00:1c.4
             version: d5
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 ioport:7000(size=4096) memory:d2400000-d26fffff ioport:d2e00000(size=2097152)
           *-network
                description: Wireless interface
                product: BCM4352 802.11ac Wireless Network Adapter
                vendor: Broadcom Limited
                physical id: 0
                bus info: pci@0000:0a:00.0
                logical name: wlp10s0
                version: 03
                serial: 40:e2:30:12:14:7b
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=wl0 driverversion=6.30.223.271 (r587334) ip=10.148.142.254 latency=0 multicast=yes wireless=IEEE 802.11
                resources: irq:16 memory:d2600000-d2607fff memory:d2400000-d25fffff
        *-usb:2
             description: USB controller
             product: 8 Series/C220 Series Chipset Family USB EHCI #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:19 memory:d291c000-d291c3ff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 4.14.28-1-lts ehci_hcd
                physical id: 1
                bus info: usb@2
                logical name: usb2
                version: 4.14
                capabilities: usb-2.00
                configuration: driver=hub slots=2 speed=480Mbit/s
              *-usb
                   description: USB hub
                   vendor: Intel Corp.
                   physical id: 1
                   bus info: usb@2:1
                   version: 0.05
                   capabilities: usb-2.00
                   configuration: driver=hub slots=8 speed=480Mbit/s
                 *-usb:0
                      description: Generic USB device
                      product: BCM20702A0
                      vendor: Broadcom Corp
                      physical id: 5
                      bus info: usb@2:1.5
                      version: 1.12
                      serial: 40E2301438F0
                      capabilities: usb-2.00
                      configuration: driver=btusb speed=12Mbit/s
                 *-usb:1
                      description: Human interface device
                      product: M14x
                      vendor: Alienware
                      physical id: 7
                      bus info: usb@2:1.7
                      version: 0.00
                      serial: 2.3.0
                      capabilities: usb-0.02
                      configuration: driver=usbhid speed=12Mbit/s
        *-isa
             description: ISA bridge
             product: HM87 Express LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 05
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
        *-storage
             description: RAID bus controller
             product: 82801 Mobile SATA Controller [RAID mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 05
             width: 32 bits
             clock: 66MHz
             capabilities: storage msi pm bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:28 ioport:5088(size=8) ioport:5094(size=4) ioport:5080(size=8) ioport:5090(size=4) ioport:5060(size=32) memory:d291b000-d291b7ff
        *-serial
             description: SMBus
             product: 8 Series/C220 Series Chipset Family SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 05
             width: 64 bits
             clock: 33MHz
             configuration: driver=i801_smbus latency=0
             resources: irq:18 memory:d2919000-d29190ff ioport:5040(size=32)
     *-scsi:0
          physical id: 1
          logical name: scsi0
          capabilities: emulated
        *-disk
             description: ATA Disk
             product: Samsung SSD 850
             physical id: 0.0.0
             bus info: scsi@0:0.0.0
             logical name: /dev/sda
             version: 4B6Q
             serial: S39FNX0J627990J
             size: 476GiB (512GB)
             capabilities: partitioned partitioned:dos
             configuration: ansiversion=5 logicalsectorsize=512 sectorsize=512 signature=560bfb28
           *-volume:0
                description: EXT4 volume
                vendor: Linux
                physical id: 1
                bus info: scsi@0:0.0.0,1
                logical name: /dev/sda1
                logical name: /boot
                version: 1.0
                serial: 3f7173b4-67ee-41bf-af6d-d1d4ee969a69
                size: 488MiB
                capacity: 512MiB
                capabilities: primary bootable journaled extended_attributes large_files huge_files dir_nlink 64bit extents ext4 ext2 initialized
                configuration: created=2017-10-29 21:39:53 filesystem=ext4 lastmountpoint=/boot modified=2018-05-08 21:50:15 mount.fstype=ext4 mount.options=rw,relatime,data=ordered mounted=2018-05-08 21:40:07 state=mounted
           *-volume:1
                description: Linux LVM Physical Volume partition
                physical id: 2
                bus info: scsi@0:0.0.0,2
                logical name: /dev/sda2
                serial: fd964304-164d-4e2b-b4f7-92cf9feb7d98
                size: 476GiB
                capacity: 476GiB
                width: 256 bits
                capabilities: primary multi encrypted luks initialized
                configuration: bits=256 cipher=aes filesystem=luks hash=sha256 mode=xts-plain64 version=1
     *-scsi:1
          physical id: 2
          logical name: scsi4
          capabilities: emulated
        *-cdrom
             description: DVD-RAM writer
             product: DVDRWBD UJ167AM
             vendor: MATSHITA
             physical id: 0.0.0
             bus info: scsi@4:0.0.0
             logical name: /dev/cdrom
             logical name: /dev/sr0
             version: 1.03
             capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
             configuration: ansiversion=5 status=open
     *-scsi:2
          physical id: 3
          logical name: scsi5
          capabilities: emulated
        *-disk
             description: ATA Disk
             product: LITEON IT LMT-25
             physical id: 0.0.0
             bus info: scsi@5:0.0.0
             logical name: /dev/sdb
             version: 10A
             serial: TW0N42H75508544L0136
             size: 238GiB (256GB)
             capabilities: partitioned partitioned:dos
             configuration: ansiversion=5 logicalsectorsize=512 sectorsize=512 signature=5f58e829
           *-volume:0
                description: EXT3 volume
                vendor: Linux
                physical id: 1
                bus info: scsi@5:0.0.0,1
                logical name: /dev/sdb1
                version: 1.0
                serial: 245b2e07-927c-46a1-8596-dbcea34675cb
                size: 488MiB
                capacity: 488MiB
                capabilities: primary bootable journaled extended_attributes large_files ext3 ext2 initialized
                configuration: created=2016-08-18 17:00:49 filesystem=ext3 lastmountpoint=/boot modified=2017-11-03 14:39:54 mounted=2017-11-03 14:38:56 state=clean
           *-volume:1
                description: Linux filesystem partition
                physical id: 2
                bus info: scsi@5:0.0.0,2
                logical name: /dev/sdb2
                serial: 183bca5d-11ab-4d79-aeb2-09da07d0b527
                size: 200GiB
                capacity: 200GiB
                width: 256 bits
                capabilities: primary encrypted luks initialized
                configuration: bits=256 cipher=aes filesystem=luks hash=sha256 mode=xts-plain64 version=1
           *-volume:2
                description: EXT4 volume
                vendor: Linux
                physical id: 3
                bus info: scsi@5:0.0.0,3
                logical name: /dev/sdb3
                version: 1.0
                serial: 611f6ae3-9c36-4c14-b35c-d5b7b63a7b31
                size: 10GiB
                capacity: 10GiB
                capabilities: primary journaled extended_attributes large_files huge_files dir_nlink extents ext4 ext2 initialized
                configuration: created=2016-09-21 15:16:17 filesystem=ext4 lastmountpoint=/ modified=2017-03-13 10:14:54 mounted=2017-03-13 10:13:34 state=clean
  *-battery
       description: Lithium Ion Battery
       product: DELL Y3PN0358
       vendor: Simplo
       physical id: 1
       slot: Sys. Battery Bay
       capacity: 68000mWh
       configuration: voltage=11,1V
  *-network:0
       description: Ethernet interface
       physical id: 2
       logical name: br-e82911aefb6a
       serial: 02:42:ac:1f:b3:bb
       capabilities: ethernet physical
       configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A ip=172.18.0.1 link=no multicast=yes
  *-network:1
       description: Ethernet interface
       physical id: 3
       logical name: docker0
       serial: 02:42:f8:6b:c8:e1
       capabilities: ethernet physical
       configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A ip=172.17.0.1 link=no multicast=yes

__________________________________________________________________________________________________________________________
Edit:

I found more informations:

xrandr --listproviders
Providers: number : 1
Provider 0: id: 0x279 cap: 0x1, Source Output crtcs: 4 outputs: 5 associated providers: 0 name:NVIDIA-0

xrandr 
Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 16384 x 16384
DP-0 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 527mm x 296mm
   1920x1080     60.00*+  59.94    50.00    60.05    60.00    50.04  
   1600x900      60.00  
   1280x1024     75.02    60.02  
   1280x720      60.00    59.94    50.00  
   1152x864      75.00  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   720x576       50.00  
   720x480       59.94  
   640x480       75.00    59.94    59.93  
HDMI-0 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)

My 2nd screen in connected via HDMI.

Last edited by RogerB (2018-05-10 17:31:54)

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