Mouse not starting/always turned off (Razer Naga)

flowitdaflow · 2018-08-06 12:37:12

I have a fresh Arch Linux installation on my pc and the mouse does not work. I tried a few different mice, all of them did not work. Mainly using a Razer Naga 2014. Keyboard is working fine.

'uname -a': Linux gamingpc 4.17.11-arch1 #1 SMP PREEMPT Sun Jul 29 10:11:16 UTC 2018 x86_64 GNU/Linux

1. 'hwinfo --mouse' gives nothing back
2. 'lsusb' does not list any mouse
3. 'dmesg | grep input' also does not include a mouse
4. Turning off Fast Boot in BIOS/UEFI did not work either

When booting my system i get the following errors:
[ 1.596709] usb 8-2: device descriptor read/64, error -32
[ 1.856732] usb 8-2: device descriptor read/64, error -32
[ 2.266763] usb 8-2: device descriptor read/64, error -32
[ 2.526764] usb 8-2: device descriptor read/64, error -32
[ 3.510096] usb 8-2: device not accepting address 4, error -32
[ 4.073427] usb 8-2: device not accepting address 5, error -32
[ 4.073540] usb usb8-port2: unable to enumerate USB device

On the same PC in a virtual machine running Arch Linux my mouse worked.

Last edited by flowitdaflow (2018-08-06 15:47:41)

seth · 2018-08-06 12:58:56

Welcome to the forum.

I tried a few different mice, all of them did not work. Mainly using a Razer Naga 2014.

You need to be more elaborative on this. Which mice (and whether a no-nonsense $5 one was among them) and did they all cause the same/similar usb errors?
Did you try a different usb port?

It's btw. the fastboot setting of windows, not the BIOS, which causes troubles, see https://wiki.archlinux.org/index.php/Du … t_Start-Up

flowitdaflow · 2018-08-06 13:08:43

I have turned off fast boot in windows, still same thing. The other mice i have tested were a Mad Catz RAT 3 and a uRage evo Gaming Mouse, same problem.
And i also tried different USB Ports. When plugging the mouse out and back in after system has started, the LEDs turn on, mouse not working, and then turning off again.

Last edited by flowitdaflow (2018-08-06 13:09:46)

seth · 2018-08-06 13:20:38

Ok, please try a $5 no-nonsense mouse to ensure general functionality, check the usb errors.
These "gaming mice" are notorious for all sorts of issues (because they're programmable and may expect firmware upload during the init), but the error basically means that the device isn't responding.

Other things to try are disabling usb autosuspend (seems required on windows for the Naga as well), https://wiki.archlinux.org/index.php/Po … utosuspend - be aware that power saving daemons (if you installed and configured one) will often override this setting again with their own settings and try to blacklist xhci-hcd, see https://wiki.archlinux.org/index.php/Ke … acklisting
This will prevent the usb3 driver and all ports will be down to usb2 (check lsmod to ensure the module isn't loaded)

Last but not least, check the usb settings in your bios, notably the hand-off one.

flowitdaflow · 2018-08-06 14:01:18

That's interesting. I did what you said and my other mice work now. The Razer Naga tho is still not working

seth · 2018-08-06 14:23:30

You should isolate and record the crucial step (autosuspend, xhci or hand-off) as well as figure whether the former usb errors are gone (or were a red herring to begin with)
Then determine the difference about the Naga (ie. whether it still causes such usb errors or it is actually listed as device but does not create the desired input)

flowitdaflow · 2018-08-06 14:32:12

Errors are not here anymore when the Naga is not connected. When i connect it they appear again.

At least i know now that the problem is the Razer Naga.

Last edited by flowitdaflow (2018-08-06 16:55:23)

seth · 2018-08-06 19:44:32

What was the crucial change for the others (or were the manipulations of the usb stack pointless and the problem has always been only the Naga)?
Did you check whether the mouse works on OtherOS™?

flowitdaflow · 2018-08-06 20:13:59

Yeah the Naga works fine on my laptop running Manjaro Linux, and on my PC on Windows10.

So, i tested my mouse on Ubuntu 17.10 and i can tell it is also not working there. Seems like a problem with my mouse and computer not working together on Linux

Last edited by flowitdaflow (2018-08-06 20:22:14)

flowitdaflow · 2018-08-06 20:27:46

My Computer Specs:

CPU: AMD FX-8350
GPU: NVIDIA GTX 970
Motherboard: Asus M5A97 EVO R2.0
RAM: 12GB

seth · 2018-08-06 21:35:07

Did you ever try the Naga w/ downforced USB 3.0?
("lsmod | grep xhcd" should be empty)

flowitdaflow · 2018-08-06 22:27:14

I have no clue why but after updating my BIOS the mouse seems to work fine on Arch Weird

Arch Linux

#1 2018-08-06 12:37:12

Mouse not starting/always turned off (Razer Naga)

#2 2018-08-06 12:58:56

Re: Mouse not starting/always turned off (Razer Naga)

#3 2018-08-06 13:08:43

Re: Mouse not starting/always turned off (Razer Naga)

#4 2018-08-06 13:20:38

Re: Mouse not starting/always turned off (Razer Naga)

#5 2018-08-06 14:01:18

Re: Mouse not starting/always turned off (Razer Naga)

#6 2018-08-06 14:23:30

Re: Mouse not starting/always turned off (Razer Naga)

#7 2018-08-06 14:32:12

Re: Mouse not starting/always turned off (Razer Naga)

#8 2018-08-06 19:44:32

Re: Mouse not starting/always turned off (Razer Naga)

#9 2018-08-06 20:13:59

Re: Mouse not starting/always turned off (Razer Naga)

#10 2018-08-06 20:27:46

Re: Mouse not starting/always turned off (Razer Naga)

#11 2018-08-06 21:35:07

Re: Mouse not starting/always turned off (Razer Naga)

#12 2018-08-06 22:27:14

Re: Mouse not starting/always turned off (Razer Naga)

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