Arch Linux

marco_paulo

Member

Registered: 2018-09-30

Posts: 1

Laptop freezes whenever I reboot or shutdown

Hi, I have installed Arch Linux on my Dual Boot Asus laptop (Model ROG GL552VW) (i5 6300HQ, Intel® HD Graphics 530 and NVIDIA GeForce GTX 960M) and for some reason whenever i reboot or shutdown the computer it freezes indefinitely forcing me to press and hold the power button.

Here are some of the things I have done trying to fix it:

• Adding "reboot=force", "reboot=acpi" and "reboot=cpi" (separately) to the GRUB command line;

• Using both the latest kernel and the LTS kernel;

• Updating to the latest BIOS;

• Using /sbin/shutdown -r now instead of shutdown -r now;

• Disabling Swap;

• Disabling both Fast Boot and Secure Boot;

• Disabling the Nvidia Graphics card;

• Reinstall Arch (several times);

• Format the Boot drive and Reinstall GRUB;

Unfortunately none of these worked for me and I was wondering if any of you know of a way to fix this or if any have had this issue before.

Below is the output of the command "# journalctl -p err..alert" (error, critical, and alert priority messages)

-- Reboot --
Sep 30 11:32:07 Arch kernel: [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0xb2 (or later)
Sep 30 11:32:09 Arch kernel: tpm_crb MSFT0101:00: [Firmware Bug]: ACPI region does not cover the entire command/response buffer. [mem 0xfed40000-0xfed4087f flags 0x200] vs fed40080 f80
Sep 30 11:32:09 Arch kernel: tpm_crb MSFT0101:00: [Firmware Bug]: ACPI region does not cover the entire command/response buffer. [mem 0xfed40000-0xfed4087f flags 0x200] vs fed40080 f80
Sep 30 11:32:09 Arch kernel: nouveau 0000:01:00.0: bus: MMIO read of 00000000 FAULT at 022554 [ IBUS ]
Sep 30 11:32:09 Arch kernel: nouveau 0000:01:00.0: bus: MMIO read of 00000000 FAULT at 10ac08 [ IBUS ]
Sep 30 11:32:13 Arch kernel: nouveau 0000:01:00.0: DRM: Pointer to TMDS table invalid
Sep 30 11:32:30 Arch login[319]: pam_systemd(login:session): Failed to release session: Connection reset by peer
Sep 30 11:32:31 Arch kernel: watchdog: watchdog0: watchdog did not stop!
-- Reboot --

Any help would be apreciated.

Last edited by marco_paulo (2018-09-30 19:58:54)

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,435

Re: Laptop freezes whenever I reboot or shutdown

Follow that first advice and set up your microcode: https://wiki.archlinux.org/index.php/Microcode

In general if your UEFI/BIOS is old enough that this message is being printed, it is likely generally advisable - and potentially the fix - to update your UEFI. (Are you sure you've done that? I find it quite unlikely that you'd still get this message if Asus was in any way concerned about keeping their microcode updated, which they should be...)