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#1 2019-07-25 02:17:50
- 1Disciple
- Member
- Registered: 2019-07-25
- Posts: 2
[SOLVED] trouble reading disk - ata1.00: exception Emask 0x0 SAct 0x0
Hello,
To provide some context, 2 days ago, I was customizing my Acer TravelMate P245 Laptop. It has LVM on LUKS.
I installed betterlockscreen and after that, basic commands such as ls and cd gave: bash: /bin/ls: input/output error.
I did reboot -f since reboot alone wasn't working. I've had this error before and reboot -f would do the trick, but now my laptop gave me this screen.
It just hangs there; I could not change tty nor shutdown using Ctrl+Alt+Del, so I hard shutdown.
I started laptop again to edit the commands run by grub and removed 'quiet' to see output:
I tried arch-chrooting in to try running systemctl status, but soon realized that systemd doesn't work like that lol.
I tried mounting to the -root directory which worked fine, but mounting to -home only gave the very long output of ata1.00...
Output of smartctl -a:
smartctl 7.0 2018-12-30 r4883 [x86_64-linux-4.20.6-arch1-1-ARCH] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Scorpio Blue Serial ATA (AF)
Device Model: WDC WD3200BPVT-22JJ5T0
Serial Number: WD-WX11E73ND692
LU WWN Device Id: 5 0014ee 65952afd1
Firmware Version: 01.01A01
User Capacity: 320,072,933,376 bytes [320 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Wed Jul 24 03:28:31 2019 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 8100) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 82) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x7035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 144 141 021 Pre-fail Always - 1800
4 Start_Stop_Count 0x0032 089 089 000 Old_age Always - 11873
5 Reallocated_Sector_Ct 0x0033 134 134 140 Pre-fail Always FAILING_NOW 558
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 2
9 Power_On_Hours 0x0032 097 097 000 Old_age Always - 2318
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1640
191 G-Sense_Error_Rate 0x0032 001 001 000 Old_age Always - 975
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 72
193 Load_Cycle_Count 0x0032 157 157 000 Old_age Always - 130916
194 Temperature_Celsius 0x0022 113 101 000 Old_age Always - 30
196 Reallocated_Event_Count 0x0032 091 091 000 Old_age Always - 109
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0
SMART Error Log Version: 1
Warning: ATA error count 49851 inconsistent with error log pointer 2
ATA Error Count: 49851 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 49851 occurred at disk power-on lifetime: 2318 hours (96 days + 14 hours)
When the command that caused the error occurred, the device was in standby mode.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 02 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 10 02 00 00 00 a0 00 00:05:01.000 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.999 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 00:05:00.998 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 00 00:05:00.997 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.996 IDENTIFY DEVICE
Error 49850 occurred at disk power-on lifetime: 2318 hours (96 days + 14 hours)
When the command that caused the error occurred, the device was in standby mode.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 46 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 03 46 00 00 00 a0 00 00:05:00.998 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 00 00:05:00.997 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.996 IDENTIFY DEVICE
c8 00 00 00 00 00 e0 00 00:05:00.964 READ DMA
ef 10 02 00 00 00 a0 00 00:05:00.962 SET FEATURES [Enable SATA feature]
Error 49849 occurred at disk power-on lifetime: 2318 hours (96 days + 14 hours)
When the command that caused the error occurred, the device was in standby mode.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 02 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 10 02 00 00 00 a0 00 00:05:00.997 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.996 IDENTIFY DEVICE
c8 00 00 00 00 00 e0 00 00:05:00.964 READ DMA
ef 10 02 00 00 00 a0 00 00:05:00.962 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.961 IDENTIFY DEVICE
Error 49848 occurred at disk power-on lifetime: 2318 hours (96 days + 14 hours)
When the command that caused the error occurred, the device was in standby mode.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 00 00 00 00 e0 Device Fault; Error: ABRT at LBA = 0x00000000 = 0
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 00 00 00 00 e0 00 00:05:00.964 READ DMA
ef 10 02 00 00 00 a0 00 00:05:00.962 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.961 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 00:05:00.961 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 00 00:05:00.960 SET FEATURES [Enable SATA feature]
Error 49847 occurred at disk power-on lifetime: 2318 hours (96 days + 14 hours)
When the command that caused the error occurred, the device was in standby mode.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 02 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 10 02 00 00 00 a0 00 00:05:00.962 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.961 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 00:05:00.961 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 00 00:05:00.960 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 00 00:05:00.959 IDENTIFY DEVICE
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.output of hdparm -I:
/dev/sdb:
ATA device, with non-removable media
Model Number: WDC WD3200BPVT-22JJ5T0
Serial Number: WD-WX11E73ND692
Firmware Revision: 01.01A01
Transport: Serial, SATA 1.0a, SATA II Extensions, SATA Rev 2.5, SATA Rev 2.6
Standards:
Supported: 8 7 6 5
Likely used: 8
Configuration:
Logical max current
cylinders 16383 16383
heads 16 16
sectors/track 63 63
--
CHS current addressable sectors: 16514064
LBA user addressable sectors: 268435455
LBA48 user addressable sectors: 625142448
Logical Sector size: 512 bytes
Physical Sector size: 4096 bytes
Logical Sector-0 offset: 0 bytes
device size with M = 1024*1024: 305245 MBytes
device size with M = 1000*1000: 320072 MBytes (320 GB)
cache/buffer size = 8192 KBytes
Nominal Media Rotation Rate: 5400
Capabilities:
LBA, IORDY(can be disabled)
Queue depth: 32
Standby timer values: spec'd by Standard, with device specific minimum
R/W multiple sector transfer: Max = 16 Current = 0
Advanced power management level: 96
DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6
Cycle time: min=120ns recommended=120ns
PIO: pio0 pio1 pio2 pio3 pio4
Cycle time: no flow control=120ns IORDY flow control=120ns
Commands/features:
Enabled Supported:
* SMART feature set
Security Mode feature set
* Power Management feature set
Write cache
* Look-ahead
* Host Protected Area feature set
* WRITE_BUFFER command
* READ_BUFFER command
* NOP cmd
* DOWNLOAD_MICROCODE
* Advanced Power Management feature set
SET_MAX security extension
* 48-bit Address feature set
* Device Configuration Overlay feature set
* Mandatory FLUSH_CACHE
* FLUSH_CACHE_EXT
* SMART error logging
* SMART self-test
* General Purpose Logging feature set
* 64-bit World wide name
* IDLE_IMMEDIATE with UNLOAD
* {READ,WRITE}_DMA_EXT_GPL commands
* Segmented DOWNLOAD_MICROCODE
* Gen1 signaling speed (1.5Gb/s)
* Gen2 signaling speed (3.0Gb/s)
* Native Command Queueing (NCQ)
* Host-initiated interface power management
* Phy event counters
* Idle-Unload when NCQ is active
* NCQ priority information
DMA Setup Auto-Activate optimization
Device-initiated interface power management
* Software settings preservation
* SMART Command Transport (SCT) feature set
* SCT Write Same (AC2)
* SCT Features Control (AC4)
* SCT Data Tables (AC5)
unknown 206[12] (vendor specific)
unknown 206[13] (vendor specific)
unknown 206[14] (vendor specific)
Security:
Master password revision code = 65534
supported
not enabled
not locked
frozen
not expired: security count
supported: enhanced erase
82min for SECURITY ERASE UNIT. 82min for ENHANCED SECURITY ERASE UNIT.
Logical Unit WWN Device Identifier: 50014ee65952afd1
NAA : 5
IEEE OUI : 0014ee
Unique ID : 65952afd1
Checksum: correctI know that I need to find a way to run systemctl status etc, but I can't even log in to get a command line, is there some way I need to manipulate the grub to get the output?
Last edited by 1Disciple (2019-07-26 04:30:48)
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#2 2019-07-25 05:58:04
- frostschutz
- Member
- Registered: 2013-11-15
- Posts: 1,418
Re: [SOLVED] trouble reading disk - ata1.00: exception Emask 0x0 SAct 0x0
you need a new drive, no way around it
if you need data off the failed drive... ddrescue is your only hope
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#3 2019-07-25 06:18:24
- seth
- Member
- Registered: 2012-09-03
- Posts: 51,272
Re: [SOLVED] trouble reading disk - ata1.00: exception Emask 0x0 SAct 0x0
+1 - the disk is dead.
Also stop booting from the drive - ddrescue should be the next thing that accesses it.
Also, the drive doesn't seem that old (unless somebody tampered w/ the smart data) but
191 G-Sense_Error_Rate 0x0032 001 001 000 Old_age Always - 975suggests that the problems stem from some rough environment/handling. If you cannot treat it better (because it's used in a shaky environment) you're much better off w/ an SSD.
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#4 2019-07-25 06:42:54
- frostschutz
- Member
- Registered: 2013-11-15
- Posts: 1,418
Re: [SOLVED] trouble reading disk - ata1.00: exception Emask 0x0 SAct 0x0
well the device has seen some use if the keyboard imprints on the display are anything to judge by :-)
unfortunately such things are rather normal for a laptop you take with you everywhere
SSDs are great but SSDs fail too so - backups, backups, backups
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#5 2019-07-26 04:29:51
- 1Disciple
- Member
- Registered: 2019-07-25
- Posts: 2
Re: [SOLVED] trouble reading disk - ata1.00: exception Emask 0x0 SAct 0x0
so the resolve is to use ddrescue to try recovering the disk, consider getting an SSD as a replacement, and overall handle my disks with more care.
i did not know about ddrescue nor the fact that hdds could be so fragile, let alone smartctl that can count errors from rough handling
thanks!
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