[SOLVED] brother hl 2270dw printing garbage

nixIT · 2019-08-22 18:27:35

Hey gang, odd issue

EDIT START:

solution was to apply the patch and set Page Margin/Offsets to "Driver Default"

EDIT STOP

I have a brother hl 2270dw printer that has been working on my arch system for years using the brother-hl2270dw aur package. Yesterday I sent 5 jobs to the printer and they started printing. When I grabbed them from the printer half the pages had 1 line of text at the top:

<</.HWMargins [17. 12. 17. 12.]>>setpagedevice

so I rebooted my computer and tried the same document, same result. I loaded up mousepad and tried to print, same result.
I then rebooted the printer and computer (again), same result

I then went into cups (http://localhost:631) checked my printer queue and had failed jobs in it. I cleared them out (using the cups interface and root password) and tried again. same results.

I checked to see which files were updated that day during my system update and the only file I saw as and updated mirrorlist. That shouldn't have caused my printing to mysteriously stop.

I then cleared the queue, deleted the printer from cups and re-added it (using root credentials), going through all the steps naming the printer, selecting the driver all went well. When I clicked Add Printer from the driver selection page (selecting the HL-2270DW driver I installed from AUR) I get the following message:

Add Printer brother_hl_2270dw Error
Unable to add printer:

Unable to copy PPD file.

this file should already be installed.

I stopped and restarted the cups service, same thing.

I then uninstalled the driver and cups from my system, rebooted and installed cups and the 2270dw driver from AUR, same thing. I then tried picking a random printer from the list, not the HL-2270DW, and the install finished, granted I can't print but the driver/PPD file installed. I tried the 2270dw again and got the same unable to copy message.

I uninstalled cups and the driver again, searched my system for all brother*.* files and removed them. Installed cups and the driver BAM, same problem.

After my latest uninstall/reinstall of cups and the driver, Here is what my /var/log/cups/error_log looks like:

E [22/Aug/2019:13:50:31 -0400] Unable to create KeepAlive/PID file "/var/cache/cups/org.cups.cupsd": No such file or directory
E [22/Aug/2019:13:50:31 -0400] Unable to create "/var/cache/cups/job.cache.N": No such file or directory
E [22/Aug/2019:14:08:56 -0400] [Job 136] Unable to queue job for destination "ipp://arch1/printers/brother_hl_2270dw".
E [22/Aug/2019:14:08:56 -0400] [Job 135] Unable to queue job for destination "ipp://arch1/printers/brother2270dw".
E [22/Aug/2019:14:09:24 -0400] [Client 6] pam_authenticate() returned 7 (Authentication failure)
E [22/Aug/2019:14:09:29 -0400] [cups-deviced] PID 4891 (cups-brf) stopped with status 13!
E [22/Aug/2019:14:09:39 -0400] [cups-deviced] PID 4924 (cups-brf) stopped with status 13!
E [22/Aug/2019:14:11:49 -0400] [Client 26] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/brother_hl_2270dw) from localhost.
E [22/Aug/2019:14:12:22 -0400] [cups-deviced] PID 5058 (cups-brf) stopped with status 13!

any ideas on what to look for?

thanx

--nixIT

EDIT:
I should note I can print from my arch laptop (hasn't been updated in a while) and my wifes SP5 can print, so the printer is working.

I added it as an IPP://<ip address>/ip/port1 same issue

used how it was added on the laptop:

IPP://<ip address>/BINARY_P1

same issue

Last edited by nixIT (2019-08-27 13:28:22)

nixIT · 2019-08-22 19:44:50

I updated my laptop and when I printed I got the same:

<</.HWMargins [17. 12. 17. 12.]>>setpagedevice

I loaded up http://localhost:631 and went to the print queue where I noticed a message saying filter failed. so I downgraded cups, libcups and cups-filter on my laptop and BAM, was able to print on my laptop

I then downgraded cups, libcups, and cups-filter on my main desktop, went to add my printer and still got the "Unable to copy PPD file" message.

Any idea on what could cause this?

thanx

--nixIT

seth · 2019-08-22 20:19:53

ls -l /etc/cups/ppd/ /usr/share/cups/model/

nixIT · 2019-08-22 21:16:22

After downgrading the 3 packages, I then did anther uninstalled of the 2270dw package, reboot, reinstall of the package and then finally after a restart of cups service, I was able to add the printer with the correct driver.

So it appears that there is a conflict with the latest cups, libcups, cups-filter and the brother-2270dw aur package.

I'm not even sure how to report this, cups issue? printer driver package issue?

--nixIT

loqs · 2019-08-22 21:57:54

After the cups update did you try rebuilding 2270dw?

nixIT · 2019-08-22 22:52:43

@loqs, yes rebuilt the package and same thing, even uninstalled it, removed everything brother related and reinstalled. Only after downgraded those 3 packages, rebooting then restarting the cups service (it was already started) did it work.

The odd thing, why would it all of a sudden get (what I'm going to call corrupt) part way through printing multiple documents? nothing cups related was updated during the printing process yesterday. odd.

loqs · 2019-08-22 23:03:18

git bisect between the good and bad versions of the cups packages?

Serioga · 2019-08-23 00:20:40

Same problem with the Brother hl2280dw AUR

Works when downgraded as follows:

sudo pacman -Ss cups | grep installed

extra/cups 2.2.12-1 [installed: 2.2.11-2]
extra/cups-filters 1.25.3-1 [installed: 1.25.1-1]
extra/libcups 2.2.12-1 [installed: 2.2.11-2]

nixIT · 2019-08-23 17:08:36

It's good to hear that it's not just me.

Which package maintainer could this be reported to? Or, is there a different printer driver that we should use? with updated cups packages, I was able to install drivers for different printers, it appears from my tests it's only the 2270dw package/driver.

Serioga · 2019-08-23 20:32:13

It works when the Brother's .ppd file is modified as described here:
https://aur.archlinux.org/packages/brot … ent-705311

jsoy9pQbYVNu5nfU · 2019-08-24 12:15:08

Serioga wrote:

Same problem with the Brother hl2280dw AUR

Works when downgraded as follows:

sudo pacman -Ss cups | grep installed

extra/cups 2.2.12-1 [installed: 2.2.11-2]
extra/cups-filters 1.25.3-1 [installed: 1.25.1-1]
extra/libcups 2.2.12-1 [installed: 2.2.11-2]

For anybody with a HP printer w/ hplip installed coming here, downgrading to the aforementioned versions fixed also a) printer setup problems and b) a weird printing problem where the printer would just spew empty sheets of papers until the tray was empty with HPLIP. Like the AUR link to the Brother package implies, I presume that CUPS fails to load hplip's PPD files as I find in the log

E [24/Aug/2019:13:47:59 +0200] PPD file for ENVY_5000 cannot be loaded.
E [24/Aug/2019:13:47:59 +0200] Illegal option keyword string on line 198 of /etc/cups/ppd/ENVY_5000.ppd.

both when attempting to print and when attempting to setup. The last couple of CUPS releases say that they "fixed some PPD parser issues" (https://github.com/apple/cups/releases) which is why I assume that the problems with certain PPDs are related to that. I'm assuming the vendor has to fix the PPDs.

Last edited by jsoy9pQbYVNu5nfU (2019-08-24 12:17:10)

loqs · 2019-08-24 13:55:42

Nixit does applying the following change to the package based on jadedpasta's comment work?
Apply with:

cd brother-hl2270dw
git apply -v /path/to/the.patch

patch

diff --git a/HL2270DW.ppd.patch b/HL2270DW.ppd.patch
index b91add0..e318cc4 100644
--- a/HL2270DW.ppd.patch
+++ b/HL2270DW.ppd.patch
@@ -1,8 +1,14 @@
-279c279,283
-< 
----
-> *OpenUI *Margins/Page Margins/Offsets: PickOne
-> *DefaultMargins: Custom
-> *Margins Default/Driver Default: ""
-> *Margins Custom/Custom (set with 'alignmargins'): "<</.HWMargins[0 0 0 0] /Margins[0 0]>>setpagedevice"
-> *CloseUI: *Margins
+diff --git a/usr/share/cups/model/HL2270DW.ppd b/usr/share/cups/model/HL2270DW.ppd
+index fb159b9..7cfa839 100755
+--- a/usr/share/cups/model/HL2270DW.ppd
++++ b/usr/share/cups/model/HL2270DW.ppd
+@@ -276,4 +276,9 @@ restore
+ *UIConstraints:       *InputSlot MANUAL       *Duplex DuplexTumble
+ *UIConstraints:       *InputSlot MANUAL       *Duplex DuplexNoTumble
+ 
++*OpenUI *Margins/Page Margins/Offsets: PickOne
++*DefaultMargins: Other
++*Margins Default/Driver Default: ""
++*Margins Other/Other (set with 'alignmargins'): "<</.HWMargins[0 0 0 0] /Margins[0 0]>>setpagedevice"
++*CloseUI: *Margins
+ 
diff --git a/PKGBUILD b/PKGBUILD
index d5ef81e..789aa5c 100644
--- a/PKGBUILD
+++ b/PKGBUILD
@@ -14,7 +14,7 @@ source=("http://www.brother.com/pub/bsc/linux/dlf/hl2270dwlpr-2.1.0-1.i386.rpm"
         "HL2270DW.ppd.patch")
 md5sums=('69c1987c0636a64fb48f3c6826a3ae28'
          '5a7cc60cafaf60d722d9bce3f2751164'
-         'de9cee3fed4afb1ee7f5516b5bac9f25')
+         'a5e274f01541458b51fe9d2392113cdb')
 
 if [[ "$CARCH" == "x86_64" ]]; then
   depends+=('lib32-glibc')
@@ -42,7 +42,7 @@ package() {
   sed -i -e 's/Brother HL2270DW for CUPS/Brother HL-2270DW/' "$srcdir/usr/share/cups/model/HL2270DW.ppd"
 
   # Add margin correction (alignmargins output: https://wiki.linuxfoundation.org/en/OpenPrinting/Database/CUPSDocumentation)
-  patch "$srcdir/usr/share/cups/model/HL2270DW.ppd" < "$srcdir/HL2270DW.ppd.patch"
+  patch -p1 -i ../HL2270DW.ppd.patch
 
   # Replace references to $srcdir
   sed -i -e "s#$srcdir/usr#/usr#" "$srcdir/usr/lib/cups/filter/brlpdwrapperHL2270DW"

Last edited by loqs (2019-08-26 16:08:32)

nixIT · 2019-08-26 12:20:27

@loqs

Thanx for the info, I'm not sure how to do this.

loqs · 2019-08-26 16:14:58

Save the contents of the patch code block somewhere other than the brother-hl2270dw directory then use the instructions I provided in the other code block.
If you saved the patch as /tmp/test.patch then the commands would be

cd brother-hl2270dw
git apply -v /tmp/test.patch

Then build and install the package as normal.

nixIT · 2019-08-27 02:44:10

thanx, never done anything like that before.

This did not help me, same as before nothing but that one line prints. I did not delete the printer from cups and then re-add it after installing with the patch. Would that make a difference?

thanx

--nixIT

seth · 2019-08-27 06:27:53

Would that make a difference?

Probably. The ppds get copied to /etc/cups/ppd when you add the printer.

nixIT · 2019-08-27 13:27:01

seth wrote:

Would that make a difference?
Probably. The ppds get copied to /etc/cups/ppd when you add the printer.

Thanx, I deleted the printer from cups, uninstalled the driver, reinstalled after applying the patch, restarted cups and readded the printer.

I got the same issue when trying to print, however after going into default settings and changing "Page Margin/Offsets" from "Other (set with alignments)" to "Driver Default" it work. Odd as I never remember changing this option previously.

oh well, thanx for helping, it's all good.

Arch Linux

#1 2019-08-22 18:27:35

[SOLVED] brother hl 2270dw printing garbage

#2 2019-08-22 19:44:50

Re: [SOLVED] brother hl 2270dw printing garbage

#3 2019-08-22 20:19:53

Re: [SOLVED] brother hl 2270dw printing garbage

#4 2019-08-22 21:16:22

Re: [SOLVED] brother hl 2270dw printing garbage

#5 2019-08-22 21:57:54

Re: [SOLVED] brother hl 2270dw printing garbage

#6 2019-08-22 22:52:43

Re: [SOLVED] brother hl 2270dw printing garbage

#7 2019-08-22 23:03:18

Re: [SOLVED] brother hl 2270dw printing garbage

#8 2019-08-23 00:20:40

Re: [SOLVED] brother hl 2270dw printing garbage

#9 2019-08-23 17:08:36

Re: [SOLVED] brother hl 2270dw printing garbage

#10 2019-08-23 20:32:13

Re: [SOLVED] brother hl 2270dw printing garbage

#11 2019-08-24 12:15:08

Re: [SOLVED] brother hl 2270dw printing garbage

#12 2019-08-24 13:55:42

Re: [SOLVED] brother hl 2270dw printing garbage

#13 2019-08-26 12:20:27

Re: [SOLVED] brother hl 2270dw printing garbage

#14 2019-08-26 16:14:58

Re: [SOLVED] brother hl 2270dw printing garbage

#15 2019-08-27 02:44:10

Re: [SOLVED] brother hl 2270dw printing garbage

#16 2019-08-27 06:27:53

Re: [SOLVED] brother hl 2270dw printing garbage

#17 2019-08-27 13:27:01

Re: [SOLVED] brother hl 2270dw printing garbage

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