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#1 2019-09-01 07:53:43

rhysperry111
Member
Registered: 2019-01-28
Posts: 44

Steam freezes whole system

My system freezes whenever I launch Steam, a game that is run through Steam or Lutris. Pacman says my Steam version is 1.0.0.61-3 although I'm not sure how accurate this is (Steam updates through it's own service). What happens is whenever I try to launch one of the mentioned things everything stays normal for a few seconds but then the system freezes. In this state I cannot change to a TTY and the screen stays frozen.

I have already tried uninstalling and then re-installing Steam but that does not fix it. The Xorg log and System Journal don't seem to show anything of interest.

A possible cause could be that this only started happening a day after I installed Lutris.

Another thing to note: My laptop has recently started playing up with other things as well. It tends to turn itself back on when suspended and the fans sometimes run when it is powered down/suspended to the point where it runs the battery all the way down.

System Info:
Linux archlinux 5.2.11-arch1-1-ARCH #1 SMP PREEMPT Thu Aug 29 08:09:36 UTC 2019 x86_64 GNU/Linux
Packages are all up-to-date
Laptop (HP Pavillion 15-cx0598na)
I am using Intel graphics and NVIDIA (proprietary) graphics through bumblebee. At the time of the crash everything was using Intel graphics.

Last edited by rhysperry111 (2019-09-12 18:15:29)

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#2 2019-09-01 14:51:20

rhysperry111
Member
Registered: 2019-01-28
Posts: 44

Re: Steam freezes whole system

Update:

I think the issue is with some sort of shared library. When I run 'betterlockscreen -U' (which updates the image used by the lockscreen) i get a message saying "converting image to correct resolution" and then the system freezes

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#3 2019-09-02 05:25:59

grinner
Member
Registered: 2019-06-28
Posts: 20

Re: Steam freezes whole system

rhysperry111 wrote:

A possible cause could be that this only started happening a day after I installed Lutris.

Does uninstalling Lutris make any difference?

I am using Intel graphics and NVIDIA (proprietary) graphics through bumblebee. At the time of the crash everything was using Intel graphics.

You could try using a different method for selecting the GPU.  See 'available methods' https://wiki.archlinux.org/index.php/NVIDIA_Optimus.

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#4 2019-09-02 07:08:50

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 7,256

Re: Steam freezes whole system

After rebooting from a freeze, post

sudo journalctl -b-1

as well as your /var/log/pacman.log. Can you run and grab some output from a terminal while steam runs

steam > steamlog 2>&1

to ensure as much information is retained as possible use the REISUB method for rebooting after the freeze.

Are you running off of battery, does it make a difference whether you're on AC or not? Any power saving daemons?

Last edited by V1del (2019-09-02 07:13:04)

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#5 2019-09-02 07:58:01

rhysperry111
Member
Registered: 2019-01-28
Posts: 44

Re: Steam freezes whole system

@grinner

grinner wrote:

Does uninstalling Lutris make any difference?

No, uninstalling lutris doesn't make a difference.

grinner wrote:

You could try using a different method for selecting the GPU.  See 'available methods' https://wiki.archlinux.org/index.php/NVIDIA_Optimus.

It shouldn't matter that much, as i said the crash happens even when not using GPU.

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#6 2019-09-02 08:04:39

rhysperry111
Member
Registered: 2019-01-28
Posts: 44

Re: Steam freezes whole system

@V1del
journalctl -b-1 --> https://pastebin.com/eYA5yMiN

/var/log/pacman.log --> https://termbin.com/btds (too long to submit to pastebin)

Running steam and putting it's output into a log just gave me an empty file


EDIT: Ok, I just realised I have the git version of Xorg (I forgot to uninstall it after testing beta drivers). I will uninstall it and install the one from the main repos.
EDIT 2: I installed the official Xorg package but the crashes still happen. Also, the magic R E I S U B combination does not work to reboot/kill processes during the crash.

EDIT 3: Ok.... I am REALLY confused. Running lscpi once does what is expected and lists devices, but if you run it a second time then the freeze happens. I am genuinely not sure WTF is going on

Last edited by rhysperry111 (2019-09-02 23:12:17)

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#7 2019-09-03 09:34:32

grinner
Member
Registered: 2019-06-28
Posts: 20

Re: Steam freezes whole system

rhysperry111 wrote:

the magic R E I S U B combination does not work to reboot/kill processes during the crash

It needs to first be enabled, one way or another. https://wiki.archlinux.org/index.php/Ke … uts#Kernel

(Also the paste of your pacman.log cuts off before the last month...)

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#8 2019-09-03 10:38:46

rhysperry111
Member
Registered: 2019-01-28
Posts: 44

Re: Steam freezes whole system

@grinner

Don't (or do) worry, I have enabled the kernel sysrq keys and they work normally. They just don't work after the crash.

Here is the un-truncated pacman.log: https://gist.githubusercontent.com/rhys … pacman.log

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#9 2019-09-03 11:18:42

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 7,256

Re: Steam freezes whole system

You are the second person with random freezing/poweroffing issues and similarly wonky logs of mailspring, what happens if you remove that?

You might also want to remove these loglevel kernel parameters as you are potentially masking important information. Why are you explicitely setting acpi_osi= ? that can also lead to issues.

You might more generally want to try and rule out e.g. kernel regressions by testing linux-lts (if you do don't forget bbswitch-lts/nvidia-lts)

Last edited by V1del (2019-09-03 11:25:18)

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#10 2019-09-03 12:25:18

rhysperry111
Member
Registered: 2019-01-28
Posts: 44

Re: Steam freezes whole system

Ok, I found the problem. The new kernel (5.2.11) is the only one with this problem - I downgraded to 5.2.10 and the problem stopped happening.

I will have a look at the kernel changelogs and see if there is anything related to me.

EDIT: I feel so stupid that I didn't think of this earlier (it is usually one of the first things I try)
EDIT 2: I can't seem to find what has broken my system in the latest kernel. Does anyone have any ideas how I could find out?

Last edited by rhysperry111 (2019-09-05 18:52:03)

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