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#1 2020-02-11 01:23:22

dwidmann
Member
From: Gordonsville, Virginia, US
Registered: 2009-05-27
Posts: 60

HP LaserJet 100 Color MFP M175nw scanner not detected

I've had this (printer/copier/)scanner for years, but some months ago (not sure when exactly) the scanner stopped working in Arch. I've tested and it works in Windows, so presumably not a cable or hardware problem.

I do have hplip and hplip-plugin installed (the latter via AUR) and current. Printing works fine both over USB and over the network.

If I run scanimage -L, I get that it's not detected. It suggests that I try running sane-find-scanner, so I do that and it DOES detect it (results below.)
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x062a [HP LaserJet 100 colorMFP M175nw]) at libusb:001:007

I see the following in journalctl
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/model.c 532: no HP_LaserJet_100_colorMFP_M175nw attributes found in /usr/share/hplip/data/models/models.dat
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/model.c 543: no HP_LaserJet_100_colorMFP_M175nw attributes found in /usr/share/hplip/data/models/unreleased/unreleased.dat
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/musb.c 2129: ignoring hp:/usb/HP_LaserJet_100_colorMFP_M175nw?serial=00CNC9D2259D support=0
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/model.c 532: no HP_LaserJet_100_colorMFP_M175nw attributes found in /usr/share/hplip/data/models/models.dat
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/model.c 543: no HP_LaserJet_100_colorMFP_M175nw attributes found in /usr/share/hplip/data/models/unreleased/unreleased.dat
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/musb.c 2129: ignoring hp:/usb/HP_LaserJet_100_colorMFP_M175nw?serial=00CNC9D2259D support=0
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/model.c 532: no HP_LaserJet_100_colorMFP_M175nw attributes found in /usr/share/hplip/data/models/models.dat
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/model.c 543: no HP_LaserJet_100_colorMFP_M175nw attributes found in /usr/share/hplip/data/models/unreleased/unreleased.dat
Feb 10 20:09:30 terra scanimage[9517]: io/hpmud/musb.c 2129: ignoring hp:/usb/HP_LaserJet_100_colorMFP_M175nw?serial=00CNC9D2259D support=0
Feb 10 20:09:31 terra scanimage[9517]: io/hpmud/model.c 532: no laserjet_100_colormfp_m175nw attributes found in /usr/share/hplip/data/models/models.dat
Feb 10 20:09:31 terra scanimage[9517]: io/hpmud/model.c 543: no laserjet_100_colormfp_m175nw attributes found in /usr/share/hplip/data/models/unreleased/unreleased.dat
Feb 10 20:09:31 terra scanimage[9517]: io/hpmud/model.c 532: no hp_laserjet_100_colormfp_m175nw attributes found in /usr/share/hplip/data/models/models.dat
Feb 10 20:09:31 terra scanimage[9517]: io/hpmud/model.c 543: no hp_laserjet_100_colormfp_m175nw attributes found in /usr/share/hplip/data/models/unreleased/unreleased.dat

and this in dmesg
[ 2032.303081] usb 1-2: new high-speed USB device number 8 using xhci_hcd
[ 2032.315637] usb 1-2: New USB device found, idVendor=03f0, idProduct=062a, bcdDevice= 1.00
[ 2032.315643] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2032.315647] usb 1-2: Product: HP LaserJet 100 colorMFP M175nw
[ 2032.315650] usb 1-2: Manufacturer: Hewlett-Packard
[ 2032.315652] usb 1-2: SerialNumber: 00CNC9D2259D
[ 2032.322352] usblp 1-2:1.1: usblp3: USB Bidirectional printer dev 8 if 1 alt 0 proto 2 vid 0x03F0 pid 0x062A


Does anyone know what I need to do to get it working?


"I refuse to be part of a society that encourages the rampant abuse of its own language." ~ BM

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#2 2020-09-01 23:47:13

leonardof
Member
Registered: 2008-09-05
Posts: 56

Re: HP LaserJet 100 Color MFP M175nw scanner not detected

Me too.

CUPS finds the printer over the network, spontaneously via avahi or when I add it myself. CUPS finds it automatically if I plug in a USB cable. But hp-setup doesn't seem to find it.

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#3 2020-10-22 19:30:24

regid
Member
Registered: 2016-06-06
Posts: 192

Re: HP LaserJet 100 Color MFP M175nw scanner not detected

I am purely guessing.
Read https://wiki.archlinux.org/index.php/CU … with_usblp, and
https://wiki.archlinux.org/index.php/Ke … probe.d/_2.
And black list with

blacklist usblp
install   usblp /bin/true

You will possibly have to

# rmmod usblp

Last edited by regid (2020-10-22 19:38:35)


pantum-p1000-p2000-p3000-m5100-m5200-ppd-driver (AUR): PPDs, drivers, for Pantum P1000, P2000, P3000, M5100, M5200 printers.
powerofforreboot.efi (AUR): Utilities to be used from within a UEFI boot manager or shell.

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#4 2020-11-14 17:40:41

ashic
Member
Registered: 2020-01-22
Posts: 45

Re: HP LaserJet 100 Color MFP M175nw scanner not detected

I've had a similar issue with this printer... been working for years, but then stopped. Today, I delved deeper and managed to solve it.

In recent versions of hplip, there seems to be an issue where the correct entry isn't present in a lookup file. To fix this, edit /usr/share/hplip/data/models/models.dat. There may be a section header named [hp_laserjet_100_colormfp_m175]
Change that header to [hp_laserjet_100_colormfp_m175nw]. Then, run hp-setup -i (or -u) as needed. Only the header needs changing. Everything else remains the same.

I don't know if this'll work for everybody, but it worked for me.

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#5 2020-11-14 20:25:30

leonardof
Member
Registered: 2008-09-05
Posts: 56

Re: HP LaserJet 100 Color MFP M175nw scanner not detected

ashic wrote:

I've had a similar issue with this printer... been working for years, but then stopped. Today, I delved deeper and managed to solve it.

In recent versions of hplip, there seems to be an issue where the correct entry isn't present in a lookup file. To fix this, edit /usr/share/hplip/data/models/models.dat. There may be a section header named [hp_laserjet_100_colormfp_m175]
Change that header to [hp_laserjet_100_colormfp_m175nw]. Then, run hp-setup -i (or -u) as needed. Only the header needs changing. Everything else remains the same.

I don't know if this'll work for everybody, but it worked for me.

Thank you, it worked for me!

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#6 2021-01-04 20:09:49

leonardof
Member
Registered: 2008-09-05
Posts: 56

Re: HP LaserJet 100 Color MFP M175nw scanner not detected

ashic wrote:

I've had a similar issue with this printer... been working for years, but then stopped. Today, I delved deeper and managed to solve it.

In recent versions of hplip, there seems to be an issue where the correct entry isn't present in a lookup file. To fix this, edit /usr/share/hplip/data/models/models.dat. There may be a section header named [hp_laserjet_100_colormfp_m175]
Change that header to [hp_laserjet_100_colormfp_m175nw]. Then, run hp-setup -i (or -u) as needed. Only the header needs changing. Everything else remains the same.

I don't know if this'll work for everybody, but it worked for me.

Thank you, it worked for me. I posted the bug report:

https://bugs.launchpad.net/hplip/+bug/1910146

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