Arch Linux

FrankNoWar

Member

From: Québec City

Registered: 2020-03-28

Posts: 6

SteamWebHelper hangs computer

Hello fellow Arch Gamers!
I have been having trouble with Steam for a few days now, specifically since the March 26th update. I am unable to use the application since the SteamWebHelper process uses all the available RAM and Swap then hangs the computer. The only way to regain control is to kill SteamWebHelper and quickly close the Steam Client.
I can provide any system information or log needed, I just don't know which one to, especially for logs.

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Running an AMD Ryzen 9 3900X on an ASRock X370 Killer SLI (not the best, I know) with 16GB RAM and an nVidia GeForce 1080 Ti 11GB
Using Arch on my main computer since 2018

WorMzy

Forum Moderator

From: Scotland

Registered: 2010-06-16

Posts: 11,868

Website

Re: SteamWebHelper hangs computer

How do you run steam?

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Sakura:-
Mobo: MSI MAG X570S TORPEDO MAX // Processor: AMD Ryzen 9 5950X @4.9GHz // GFX: AMD Radeon RX 5700 XT // RAM: 32GB (4x 8GB) Corsair DDR4 (@ 3000MHz) // Storage: 1x 3TB HDD, 6x 1TB SSD, 2x 120GB SSD, 1x 275GB M2 SSD

Making lemonade from lemons since 2015.

FrankNoWar

Member

From: Québec City

Registered: 2020-03-28

Posts: 6

Re: SteamWebHelper hangs computer

How do you run steam?

Hello! I tried a couple methods. I usually use a shortcut to Steam Runtime, but tried Steam Native. I also tried launching it from the command line, both Runtime and Native, but with no different result.

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Running an AMD Ryzen 9 3900X on an ASRock X370 Killer SLI (not the best, I know) with 16GB RAM and an nVidia GeForce 1080 Ti 11GB
Using Arch on my main computer since 2018

FrankNoWar

Member

From: Québec City

Registered: 2020-03-28

Posts: 6

Re: SteamWebHelper hangs computer

Update: I found some people with the same problem, even on Windows.
https://steamcommunity.com/discussions/ … 889599656/

I have also contacted Steam Support, but their response time is slower than usual these days.

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Running an AMD Ryzen 9 3900X on an ASRock X370 Killer SLI (not the best, I know) with 16GB RAM and an nVidia GeForce 1080 Ti 11GB
Using Arch on my main computer since 2018

Lurq

Member

From: Stockholm, Sweden

Registered: 2015-04-08

Posts: 2

Re: SteamWebHelper hangs computer

I've had this problem since they new UI was released ... and I might've stumbled upon a "solution". I saw a similar bug regarding Chromium and tried  that solution, to uninstall noto-fonts. After I uninstalled noto-fonts I've not had any problems at all, and the steamwebhelpers use very little resources. They used to be using quite some resources at all time. It might just be a fluke, but it's worth a try. https://bbs.archlinux.org/viewtopic.php?id=241964