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#1 2020-12-12 21:35:47

silverben10
Member
Registered: 2020-10-10
Posts: 4

Dell XPS 13 9360 freezing when under load?

Been experiencing some really frustrating freezing on my laptop while doing stuff like programming and listening to music at the same time. When this happens my:

- audio begins to stutter/lag, then eventually stops being played altogether
- mouse begins to lag, then eventually stops moving altogether
- keyboard inputs stop being processed

Occasionally it seems to resolve things by itself, and returns to normal but more often than not I have to power it off with the power button to "fix" it.

I wouldn't say I'm doing anything *that* intensive when it freezes; usually it's just an instance of VSCode open (with some kind of React process running in the terminal) and an instance of Firefox with, like, 4-8 tabs open.

I've checked the temperatures while running and the CPU seems to be pretty normal (around 55-65C), so I don't think it's throttling or anything.

I'm pretty unfamiliar with what kinds of things are helpful to post to debug this, so let me know what'd be good to add in the replies.

Thanks smile

Edit:I had another freeze today, so I made sure to capture the journalctl entries from around the time it occurred.

Dec 13 16:01:29 ben-xps-13 dbus-daemon[398]: [system] Activating service name='org.kde.powerdevil.backlighthelper' requested by ':1.44' (uid=1000 pid=2356 comm="/usr/lib/org_kde_powerdevil ">
Dec 13 16:01:29 ben-xps-13 dbus-daemon[398]: [system] Successfully activated service 'org.kde.powerdevil.backlighthelper'
Dec 13 16:01:33 ben-xps-13 audit[79300]: USER_AUTH pid=79300 uid=1000 auid=1000 ses=2 msg='op=PAM:unix_chkpwd acct="ben" exe="/usr/bin/unix_chkpwd" hostname=? addr=? terminal=? res=success'
Dec 13 16:01:33 ben-xps-13 kernel: audit: type=1100 audit(1607875293.874:460): pid=79300 uid=1000 auid=1000 ses=2 msg='op=PAM:unix_chkpwd acct="ben" exe="/usr/bin/unix_chkpwd" hostname=? add>
Dec 13 16:01:34 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 29545, resource id: 111149123, major code: 18 (ChangeProperty), minor code: 0
Dec 13 16:02:16 ben-xps-13 wpa_supplicant[787]: wlp58s0: CTRL-EVENT-SIGNAL-CHANGE above=0 signal=-81 noise=-98 txrate=6000
Dec 13 16:02:53 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 43749, resource id: 14874447, major code: 3 (GetWindowAttributes), minor code: 0
Dec 13 16:02:53 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 9 (BadDrawable), sequence: 43750, resource id: 14874447, major code: 14 (GetGeometry), minor code: 0
Dec 13 16:02:57 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 45127, resource id: 44040577, major code: 18 (ChangeProperty), minor code: 0
Dec 13 16:02:57 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 45152, resource id: 44040578, major code: 18 (ChangeProperty), minor code: 0
Dec 13 16:02:57 ben-xps-13 systemd[2096]: Started Spotify - Music Player.
Dec 13 16:03:09 ben-xps-13 kwin_x11[2161]: Cyclic dependency detected between "file:///usr/lib/qt/qml/org/kde/kirigami.2/styles/org.kde.desktop.plasma/Units.qml" and "file:///usr/lib/qt/qml/>
Dec 13 16:03:11 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 52835, resource id: 44040579, major code: 20 (GetProperty), minor code: 0
Dec 13 16:03:11 ben-xps-13 kwin_x11[2161]: qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 52867, resource id: 44040579, major code: 15 (QueryTree), minor code: 0
Dec 13 16:03:28 ben-xps-13 systemd-logind[400]: Lid closed.
Dec 13 16:03:29 ben-xps-13 org_kde_powerdevil[2356]: org.kde.powerdevil: Lid action was suppressed because an external monitor is present

Last edited by silverben10 (2020-12-13 16:12:37)

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#2 2020-12-13 09:46:36

Head_on_a_Stick
Member
From: London
Registered: 2014-02-20
Posts: 5,837
Website

Re: Dell XPS 13 9360 freezing when under load?

https://wiki.archlinux.org/index.php/Microcode?

Otherwise check the systemd journal.

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#3 2020-12-13 11:24:57

silverben10
Member
Registered: 2020-10-10
Posts: 4

Re: Dell XPS 13 9360 freezing when under load?

Head_on_a_Stick wrote:

https://wiki.archlinux.org/index.php/Microcode?

Otherwise check the systemd journal.

Ok, I'll try and install or update that package and see if it helps, thanks. Will also take a look at systemd journal next time it happens.

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