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#1 2021-04-06 03:41:24

webbja123
Member
Registered: 2021-03-31
Posts: 13

Fresh Arch installation frozen after watching a YouTube video

I just installed Arch on a Dell XPS 13 9310 and an Intel Iris graphics card.  In addition I installed Chromium as my browser with a Gnome desktop environment.  While watching a YouTube video over Chromium, my computer become totally unresponsive.  I can still move my mouse around, but I cannot click on anything, nor can I bring up Terminal.  I can shut the computer off by depressing the power button, but when I power the computer back on, it boots back into the same configuration with the YouTube video still loaded and I am not able to click on anything.  I cannot bring up terminal, and I am also not able to ssh into the computer from another machine.  Does anyone have any suggestions on how to fix this?

Last edited by webbja123 (2021-04-06 03:45:26)

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#2 2021-04-06 04:26:03

jonno2002
Member
Registered: 2016-11-21
Posts: 155

Re: Fresh Arch installation frozen after watching a YouTube video

can you change to another TTY (ctrl+alt+f2) and kill chromium then check logs for errors ?

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#3 2021-04-06 15:24:21

webbja123
Member
Registered: 2021-03-31
Posts: 13

Re: Fresh Arch installation frozen after watching a YouTube video

No, I could not not do anything, it was completely frozen.  I unplugged it, powered it off and restarted a few hours later and I was able to log back in normally.  Obviously I need to track this down as I don't want that happening again.

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#4 2021-04-06 21:05:36

paulkerry
Member
From: Sheffield, UK
Registered: 2014-10-02
Posts: 570

Re: Fresh Arch installation frozen after watching a YouTube video

There could be a multitude of things going on here.

Which kernel are you using and which specific version number?
Is there anything in the journal logs for the boot that hung?

Are you using xorg or wayland?
If xorg...
- what do your logs say (could be ~/.local/share/xorg/Xorg.0.log)?
- are you using the intel driver or the now preferred modesetting driver? If intel, remove xf86-video-intel, reboot and let it automatically choose modesetting
- did you create any xorg config files? These are not normally needed.

Cheers
Paul.

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