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christooss

Member

Registered: 2008-08-18

Posts: 71

[SOLVED] I cannot shut down computer properly

I have two problems with the system not shutting down. Tried it with Cinnamon and GNOME.

1. When I choose App menu > Shutdown and on popup window click on Shutdown. Window closes and nothing happens. If I do this one more time it starts with the shutdown. This occurs even on fresh start or after computer running for few days. If I use shutdown -h now it starts the shutdown as expected.

2. When I successfully do part one. The screen goes black and on both monitors I see blinking underscore _. And it doesn't matter what I do the system doesn't shut down, so I have to press physical button Reset and then when the machine reboots press the Power button before the computer POSTs. This blinking occurs even if I use the reboot command from terminal.

Thanks for the answers.

Last edited by christooss (2021-05-15 21:04:04)

Slithery

Administrator

From: Norfolk, UK

Registered: 2013-12-01

Posts: 5,776

Re: [SOLVED] I cannot shut down computer properly

Please post a full system journal from the previous boot.

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No, it didn't "fix" anything. It just shifted the brokeness one space to the right. - jasonwryan
Closing -- for deletion; Banning -- for muppetry. - jasonwryan

aur - dotfiles

christooss

Member

Registered: 2008-08-18

Posts: 71

Re: [SOLVED] I cannot shut down computer properly

yournalctl -b gives this output

https://pastebin.com/jKL0e5zd

Slithery

Administrator

From: Norfolk, UK

Registered: 2013-12-01

Posts: 5,776

Re: [SOLVED] I cannot shut down computer properly

That's for the current boot which won't have the required information. You need to use b -1 to get the previous boot.

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No, it didn't "fix" anything. It just shifted the brokeness one space to the right. - jasonwryan
Closing -- for deletion; Banning -- for muppetry. - jasonwryan

aur - dotfiles

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 77,527

Re: [SOLVED] I cannot shut down computer properly

May 14 19:04:10 christooss kernel: usb 4-1: device not accepting address 12, error -62

May 14 19:02:40 christooss kernel: usb usb4: We don't know the algorithms for LPM for this host, disabling LPM.
May 14 19:02:40 christooss kernel: usb usb4: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 5.12
May 14 19:02:40 christooss kernel: usb usb4: New USB device strings: Mfr=3, Product=2, SerialNumber=1
May 14 19:02:40 christooss kernel: usb usb4: Product: xHCI Host Controller
May 14 19:02:40 christooss kernel: usb usb4: Manufacturer: Linux 5.12.3-arch2-1 xhci-hcd
May 14 19:02:40 christooss kernel: usb usb4: SerialNumber: 0000:09:00.3
May 14 19:02:40 christooss kernel: hub 4-0:1.0: USB hub found
May 14 19:02:40 christooss kernel: hub 4-0:1.0: 4 ports detected
May 14 19:02:40 christooss kernel: sr 5:0:0:0: [sr0] scsi3-mmc drive: 48x/48x writer dvd-ram cd/rw xa/form2 cdda tray
May 14 19:02:40 christooss kernel: cdrom: Uniform CD-ROM driver Revision: 3.20
May 14 19:02:40 christooss kernel: sr 5:0:0:0: Attached scsi CD-ROM sr0

Do you run an external dvd drive via USB?

lsusb -tv

Edit

May 14 19:03:37 christooss systemd[589]: Reached target Shutdown.

Last edited by seth (2021-05-14 18:51:59)

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christooss

Member

Registered: 2008-08-18

Posts: 71

Re: [SOLVED] I cannot shut down computer properly

That's just a SATA DVD drive. AFAIK its just coincidence that it's listed before CD-ROM.

This is the -1 log

https://pastebin.com/xu6TgjwD

This is lsusb tv

/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 5000M
    ID 1d6b:0003 Linux Foundation 3.0 root hub
/:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 480M
    ID 1d6b:0002 Linux Foundation 2.0 root hub
    |__ Port 4: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
        ID 046d:c077 Logitech, Inc. M105 Optical Mouse
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
    ID 1d6b:0003 Linux Foundation 3.0 root hub
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/10p, 480M
    ID 1d6b:0002 Linux Foundation 2.0 root hub
    |__ Port 2: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
        ID 046d:c534 Logitech, Inc. Unifying Receiver
    |__ Port 2: Dev 2, If 1, Class=Human Interface Device, Driver=usbhid, 12M
        ID 046d:c534 Logitech, Inc. Unifying Receiver
    |__ Port 5: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M
        ID 0951:1666 Kingston Technology DataTraveler 100 G3/G4/SE9 G2/50

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 77,527

Re: [SOLVED] I cannot shut down computer properly

The newe log also doesn't have it - nor other errors.
It's also fairly short and has no indication of a GUI login (certainly not desktop environment talks-a-lot, aka gnome) - did the shutdown of this boot actually stall?

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christooss

Member

Registered: 2008-08-18

Posts: 71

Re: [SOLVED] I cannot shut down computer properly

Every boot for the last 15 stalled.

Edit: At least 15. It's probably more. But there were zero successful shutdowns.

Last edited by christooss (2021-05-15 08:10:57)

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 77,527

Re: [SOLVED] I cannot shut down computer properly

So the usb errors are probably a red herring or subsequent error.

Parallel windows? (3rd link in my signature)
Are there BIOS updates available?

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How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

christooss

Member

Registered: 2008-08-18

Posts: 71

Re: [SOLVED] I cannot shut down computer properly

This was it. I didn't know updates can turn on the Fast Boot.

Thanks for the help!