Arch Linux

monodromy

Member

Registered: 2014-02-08

Posts: 62

XPS 13 (9380): Hard drive not detected

Hi all,

I've had this laptop for two years now, and it has run essentially without problems until today. A few hours ago, my system slowed to a stop, so I restarted with the power button. The Dell logo stayed onscreen for a while, then pulled up a diagnostic memory scan utility. When it finished, it said that there was no hard drive detected (I think; possibly no bootable drive detected). Then it gave me the option to shut down. I did so, powered up the laptop, and now everything appears to work fine.

A more detailed breakdown: I upgraded protonmail-bridge only (I know, I know), which puts a go directory in my home directory. I deleted the go directory (which I usually do after installation), and the system immediately slowed down. My application windows stopped refreshing, though I could change workspaces. I restarted as above, watched the diagnostic, then restarted again. The startup was a bit slow, but once I did startx, everything worked (and continues to work) fine. I did a full upgrade of the system shortly afterward.

My question is: what should I do? Should I assume this was a fluke, or take further steps to diagnose the problem?

System is a Dell XPS 13 (9380), i7-8565U, 512GB M.2 PCIe NVMe Solid State Drive 8GB LPDDR3 2133MHz,

journal here. I believe the crash occurred after 11:38, and the successful boot was at 11:44.

Thanks in advance!

ivanoff

Member

Registered: 2012-03-18

Posts: 78

Re: XPS 13 (9380): Hard drive not detected

Hello. You can do a harddrive test with smartctl for starters to see if errors were logged and if your drive is healthy
https://wiki.archlinux.org/title/S.M.A.R.T.#smartctl

monodromy

Member

Registered: 2014-02-08

Posts: 62

Re: XPS 13 (9380): Hard drive not detected

Thanks @ivanoff! smartctl says everything is fine as well:

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02)
Critical Warning:                   0x00
Temperature:                        24 Celsius
Available Spare:                    95%
Available Spare Threshold:          50%
Percentage Used:                    0%
Data Units Read:                    2,862,231 [1.46 TB]
Data Units Written:                 5,644,077 [2.88 TB]
Host Read Commands:                 3,538,568
Host Write Commands:                3,598,302
Controller Busy Time:               0
Power Cycles:                       0
Power On Hours:                     0
Unsafe Shutdowns:                   0
Media and Data Integrity Errors:    0
Error Information Log Entries:      0
Warning  Comp. Temperature Time:    0
Critical Comp. Temperature Time:    0

Error Information (NVMe Log 0x01, 16 of 256 entries)
No Errors Logged