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#1 2021-11-18 13:09:42

HenriqueHCM
Member
Registered: 2021-11-10
Posts: 15

Arch partially hangs and multiple hardware errors

Good morning,

I'm running Arch 5.14.16-arch1-1 with LXDE on an HPe Probook 260 G6.

Yesterday, out of nowhere, my system "partially hanged". Explaining:

- LXDE was still operable so I could do things like open LXTerminal;
- Dhcpcd went down;
- Any sudo command would end with a frozen terminal. I could end that terminal but a "ps aux" would show the "sudo" command still running (frozen) in the background;
- Had to hard reset the system because LXDM would not allow shutdown/reboot/logoff or any kind of command (nothing happens, probably also hanged just like the "sudos" above;
- System works fine after reboot until it hangs again randomly.

One thing I've been postponing so far was a series of messages that show up on the console when I do a graceful shutdown/restart and I can see those same messages when running a "journactl -b -r":

-- Journal begins at Thu 2021-11-18 09:49:31 -03, ends at Thu 2021-11-18 09:57:40 -03. --
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 33 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 29 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: can't find device of ID00e8
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 20 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 29 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: Corrected error received: 0000:00:1d.0
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 22 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 20 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: Corrected error received: 0000:00:1d.0
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 23 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 20 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:    [ 0] RxErr                  (First)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 24 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 37 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: Corrected error received: 0000:00:1d.0
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 30 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:    [ 0] RxErr                  (First)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 19 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:    [ 0] RxErr                  (First)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 21 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:    [ 0] RxErr                  (First)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 34 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: Corrected error received: 0000:00:1d.0
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 25 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 27 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: Corrected error received: 0000:00:1d.0
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 26 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:    [ 0] RxErr                  (First)
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 21 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0: AER: can't find device of ID00e8
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 18 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 15 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 25 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 33 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 27 kernel messages
Nov 18 09:57:40 tldhcm kernel: pcieport 0000:00:1d.0:   device [8086:9d18] error status/mask=00000001/00002000
Nov 18 09:57:40 tldhcm systemd-journald[4111]: Missed 18 kernel messages

Did a "lspci -k" and found this about the 00:1d.0 device:

00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
	Kernel driver in use: pcieport

Does any one has any leads on where to go next to troubleshoot this and if those hardware messages are worrisome or not?

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#2 2021-11-18 13:40:11

HenriqueHCM
Member
Registered: 2021-11-10
Posts: 15

Re: Arch partially hangs and multiple hardware errors

Well, those messages disappeared after I added the "pcie_aspm=off" boot parameter. I know that will disable some power saving features but that it's not actually an issue.

Now that it's a lot cleaner I noticed another message in the journactl output:

[Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0xb2 (or later)

I installed the intel-ucode package but the message's still showing up so I'll keep digging into it as well as checking if I get another freeze.

Last edited by HenriqueHCM (2021-11-18 13:40:39)

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#3 2021-11-18 16:31:05

seth
Member
From: Won't reply 2 private help req
Registered: 2012-09-03
Posts: 75,950

Re: Arch partially hangs and multiple hardware errors

https://wiki.archlinux.org/title/Microc … ly_loading

- Dhcpcd went down

this is more interesting in particular if it (or the same cause) leads to a failure in resolving the localhost.
Do you have anything in the journal itr?

How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

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#4 2021-11-18 17:47:39

HenriqueHCM
Member
Registered: 2021-11-10
Posts: 15

Re: Arch partially hangs and multiple hardware errors

seth wrote:

And with that all error messages are gone.

For the localhost resolution test I'll now have to wait if it freezes again.
I'll keep you updated.

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