Arch Linux

archieology

Member

Registered: 2022-01-19

Posts: 24

[SOLVED]Element - Issue with White Screen

Hello dear arch people,
My element messenger will get completely white inside the windows from time to time or all of the time when I look for a different server.
There was an issue with a python file which was called something like svtEnc.so.1 I've replaced it with a default file from a download of the python package.
Then the messenger worked again. Now I've got a different issue with it. I've tried to re install python but this didn't work due to multiple files apparently being empty who are in the python package. I can't remember their name but I've replaced them the same way I've replaced the file I've mentioned before. Then I was able to reinstall python but it didn't fix the issue with element. Then I reinstalled element-desktop but this didn't work as well. There was one thing that I didn't replace and it was the same file "svtEnc.so.1"
out of the python package but with a different warning. It was missing a sym link. Altough I didn't fix this issue, it won't show up anymore.

Thank you in advance!
archie

Last edited by archieology (2022-01-29 15:03:41)

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,302

Re: [SOLVED]Element - Issue with White Screen

That reads horrifying. What exactly was the error you got and what exactly did you replace with what exactly? These files aren't there for fun, these error messages aren't there for fun nor are the symlinks. You should not be manually touching or moving them around, that's a recipe for desaster if you don't know exactly what you're doing and will lead you into partial upgrade territory and worse.

What's the output of

pacman -Qkk element-desktop
pacman -Qoq $filesyoureplaced$ | pacman -Qikk -

Last edited by V1del (2022-01-27 17:44:43)

archieology

Member

Registered: 2022-01-19

Posts: 24

Re: [SOLVED]Element - Issue with White Screen

Solved.

Last edited by archieology (2022-01-27 18:37:16)

archieology

Member

Registered: 2022-01-19

Posts: 24

Re: [SOLVED]Element - Issue with White Screen

Issue solved! electron13 is causing this issue.

https://bugs.archlinux.org/task/73518