Reboot and shutdown hanging unexpectedly on Gnome.

benjamarchi · 2022-03-07 04:46:37

Recently, my system has started to take a lot of time to shutdown/reboot. It hangs on a black screen with a blinking white cursor and shuts down/reboots after about 2 minutes.

The problem happens when I reboot or shutdown from within my active user session. If I end the session and then reboot/shutdown from the greeter screen, everything works fine and the system doesn't hang.

"reboot -f" and "poweroff -f" don't cause the hanging issue and work as you'd expect.

I'm using gnome with the lightdm slick greeter. I'm also using Nvidia drivers.

seth · 2022-03-07 07:25:05

Please post the system journal of the previous boot after such delay:

sudo journalctl -b | curl -F 'f:1=<-' ix.io

benjamarchi · 2022-03-07 12:53:23

Thank you for the reply! The output to that command is "no results to fetch".
I checked the whole log with "sudo journalctl -b -1" and this part caught my eye:

mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Stopping timed out. Killing.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1520 (winedevice.exe) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1526 (winedevice.exe) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1530 (n/a) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1535 (winedevice.exe) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1547 (n/a) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1560 (n/a) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Killing process 1561 (n/a) with signal SIGKILL.
mar 07 09:38:48 benja-arch systemd[723]: app-gnome-alacarte\x2dmade\x2d9-1078.scope: Failed with result 'timeout'.

A couple of lines after that sequence, it says "Reached target shutdown" and things seem to continue without errors after that.

benjamarchi · 2022-03-07 13:04:10

Ok, so I looked into that and the issue seems to be a windows software (who would've imagined!) I run with bottles. I had set up a shortcut to running that program with alacarte, the program to create menu entries.
If I don't launch the windows software, everything works as usual. If I launch it, the reboot/shutdown process hangs.
The command I placed in alacarte to create the shortcut is as follows:

bottles -b Bottle-Name -e "full_path_to_software.exe"

I now know the source of the issue, but I'm not sure why it makes the system hang on reboot/shutdown. Is there something I can do to keep using that windows software with bottles but make sure that hang doesn't happen?

seth · 2022-03-07 14:52:54

The output to that command is "no results to fetch".

The journal might be excessively big and quota'd. Upload the output somewhere - in doubt a google drive.

Can you properly terminate the "full_path_to_software.exe" during the session and does the winedevice.exe process linger around afterwards?

benjamarchi · 2022-03-10 01:56:40

I checked and yes, I can terminate it and the winedevice.exe doesn't linger if I manually terminate it. The problem is, when I have the application running and I issue a system shutdown, without first terminating the wine process, the shutdown hangs before forcing the computer to shutdown (after about 2 minues). The problem happens even when I launch the program directly with Bottles, without using the alacarte menu entry I've set up, so I assume this is a bug with the Bottles application. I've opened an issue on their github, hopefully the developer can check it out some time in the future. For now, I'm just making sure I manually close anything I run with Bottles, I don't have any issues anymore.

Arch Linux

#1 2022-03-07 04:46:37

Reboot and shutdown hanging unexpectedly on Gnome.

#2 2022-03-07 07:25:05

Re: Reboot and shutdown hanging unexpectedly on Gnome.

#3 2022-03-07 12:53:23

Re: Reboot and shutdown hanging unexpectedly on Gnome.

#4 2022-03-07 13:04:10

Re: Reboot and shutdown hanging unexpectedly on Gnome.

#5 2022-03-07 14:52:54

Re: Reboot and shutdown hanging unexpectedly on Gnome.

#6 2022-03-10 01:56:40

Re: Reboot and shutdown hanging unexpectedly on Gnome.

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