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#1 2022-04-04 10:04:50

joanmanel
Member
Registered: 2012-11-06
Posts: 250

Problem login into Microsoft Teams

Hi All,

I know this problem is very likely unrelated to ArchLinux, but I would really appreciate any kind of help.

I am having problems login into Microsoft Teams. This happens using Chromium, Firefox and the Teams app as installed from AUR (https://aur.archlinux.org/packages/teams).

I am having the same problems using two different teams accounts (from my previous job, and from my new job).

Everything worked fine and I could log in using Firefox or the Teams App until 2 weeks ago. Probably Chrome also worked back then, but I just installed it to test this.

In the 3 platforms the sequence is very similar. It asks me for my username, then password, then comes the window "Stay signed in?" and either a yes or a no will go back to a microsoft website saying "we couldn't sign you in, please try again".

The two first step (writing my username and password) happen using the organisation's website. The last step, when it rejects it, seems to be a Microsoft website. When it goes all wrong it seems to rapidily refresh the website and I can see the tab says "Checking your credentials", and then it just goes to the error.

Using Windows 10, I can log in as expected, using the Teams app or an internet browser, and using both of my teams accounts.

Last edited by joanmanel (2022-04-04 12:19:38)

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#2 2022-04-04 19:17:21

twelveeighty
Member
Registered: 2011-09-04
Posts: 1,453

Re: Problem login into Microsoft Teams

As you already indicate, this has likely nothing to do with Arch. I have several corporate O365 accounts and they all work as expected on the platforms you mention on Arch (Teams app, Chromium and Firefox).

The problems you describe sound like SAML authentication issues and/or browser caching. Have you tried logging into the main O365 account directly (i.e not to Teams) on a incognito/private browser session? Use an incognito tab, go to office.com directly and then sign in?

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