Arch Linux

didabom1

Member

Registered: 2022-06-25

Posts: 1

laptop not working after suspending

hi i have just moved to arch from kali and when suspend my laptop the screen goes black (as it should) but when i try to start it it is not responding.
i have an asus x515 laptop
intel core i7
inter iRISxe graphics
16gb of ram

i tried searched for the problem in google but i dont see any answers.

please help

Last edited by didabom1 (2022-06-25 12:05:38)

JoeyCorleone

Member

Registered: 2022-01-22

Posts: 88

Re: laptop not working after suspending

- Do you have a dual boot with Windows?
- Fully update your system and reboot before trying the next steps.
- Try to suspend using

systemctl suspend

and grab a journal of the affected boot + share it here. Consider rebooting your system gracefully if nothing else works anymore.
- Does suspending work if you use the LTS kernel?
- Disable Bluetooth before suspending. Does it work now?
- Unplug all external devices before suspending. Does it work now?

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,601

Re: laptop not working after suspending

I have a similar issue with an Asus Vivobook with similar hardware -- i7, intel Iris Xe and 16 GB of RAM.

The system suspends, the power LED blinks, all good.  Hitting a keyboard key wakes it up, power LED goes solid, and nothing else happens. After forcing a power down and rebooting, checked the previous journal with journalctl -b -1.  Last line of that journal is

Jul 04 21:23:04 odin systemd-sleep[2774]: Entering sleep state 'suspend'...

Nothing is logged after that when coming out of suspend.

Can you do the same and see if the last line in the journal from your previous boot (after rebooting from a failed sleep event) ends with a similar message?  Or does yours provide any telemetry after the wakeup event?

Edit:  I am not at my machine, so I cannot check.  Does your system have Intel Rapid Start Technology (IRST) enabled in your system firmware (sometimes erroneously called your BIOS)?  When your system goes to sleep, does the power LED blink for many seconds (up to a minute) and then stop blinking?

Last edited by ewaller (2022-07-05 15:29:41)

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utkarsh_singh

Member

Registered: 2022-06-05

Posts: 5

Website

Re: laptop not working after suspending

Hi,

I also facing the same issue with an Lenevo Ideapad, which I described here.
Additional, here are the responses of above questions:

Do you have a dual boot with Windows?

No.

Try to suspend using

systemctl suspend

and grab a journal of the affected boot + share it here. Consider
rebooting your system gracefully if nothing else works anymore.

Please check the aforementioned thread for logs and unfortunately
Magic SysRq keys doesn't work.  Is this a case of kernel panic?

Does suspending work if you use the LTS kernel?

No.  It show the same behavior with the exact same logs.

Unplug all external devices before suspending. Does it work now?

No, I'm not connected to any external device.

The system suspends, the power LED blinks, all good.
Hitting a keyboard key wakes it up, power LED goes solid, and nothing
else happens. After forcing a power down and rebooting, checked the
previous journal with journalctl -b -1.  Last line of that journal is

Yes, I'm also seeing the exact same behavior although logs shows:

Jul 10 11:05:36 ideapad330 systemd-sleep[1477]: Entering sleep state 'suspend'...
Jul 10 11:05:36 ideapad330 kernel: PM: suspend entry (deep)