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jayphur

Member

Registered: 2023-08-12

Posts: 2

Unable to start steam, Possibly related to "steamwebhelper".

Hello, I've been struggling to run steam, (via the steam/steam-runtime command).

I've tried a couple basic things to no avail such as:
- Running `steam --reset`
- updating my packages
- moving `~/.steam`

This is the output of `steam`:

steam.sh[57862]: Running Steam on arch rolling 64-bit
steam.sh[57862]: STEAM_RUNTIME is enabled automatically
setup.sh[57936]: Steam runtime environment up-to-date!
steam.sh[57862]: Steam client's requirements are satisfied
[2023-08-11 21:36:32] Startup - updater built Jul 28 2023 18:44:09
[2023-08-11 21:36:32] Startup - Steam Client launched with: '/home/justin/.local/share/Steam/ubuntu12_32/steam'
08/11 21:36:32 Init: Installing breakpad exception handler for appid(steam)/version(1690583737)/tid(57999)
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2023-08-11 21:36:32] Loading cached metrics from disk (/home/justin/.local/share/Steam/package/steam_client_metrics.bin)
[2023-08-11 21:36:32] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2023-08-11 21:36:32] Using the following download hosts for Public, Realm steamglobal
[2023-08-11 21:36:32] 1. [url]https://cdn.steamstatic.com[/url], /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2023-08-11 21:36:32] Checking for update on startup
[2023-08-11 21:36:32] Checking for available updates...
[2023-08-11 21:36:32] Downloading manifest: [url]https://cdn.steamstatic.com/client/steam_client_ubuntu12[/url]
[2023-08-11 21:36:32] Manifest download: send request
[2023-08-11 21:36:32] Manifest download: waiting for download to finish
[2023-08-11 21:36:33] Manifest download: finished
[2023-08-11 21:36:33] Download skipped: /client/steam_client_ubuntu12 version 1690583737, installed version 1690583737, existing pending version 0
[2023-08-11 21:36:33] Nothing to do
[2023-08-11 21:36:33] Verifying installation...
[2023-08-11 21:36:33] Performing checksum verification of executable files
[2023-08-11 21:36:33] Verification complete
XRRGetOutputInfo Workaround: initialized with override: 0 real: 0xe9d08db0
XRRGetCrtcInfo Workaround: initialized with override: 0 real: 0xe9d07500
/usr/share/themes/Adwaita-dark/gtk-2.0/main.rc:733: error: unexpected identifier 'direction', expected character '}'
/usr/share/themes/Adwaita-dark/gtk-2.0/hacks.rc:28: error: invalid string constant "normal_entry", expected valid string constant
GetWin32Stats: display was not open yet, good
^CGetWin32Stats: display was not open yet, good
steamwebhelper.sh[58058]: Runtime for steamwebhelper: defaulting to /home/justin/.local/share/Steam/ubuntu12_64/steam-runtime-heavy
steamwebhelper.sh[58058]: glibc >= 2.34, partially disabling sandbox until CEF supports clone3()
CAppInfoCacheReadFromDiskThread took 0 milliseconds to initialize
src/steamUI/steamuisharedjscontroller.cpp (540) : Failed creating offscreen shared JS context
src/steamUI/steamuisharedjscontroller.cpp (540) : Fatal assert; application exiting
08/11 21:37:32 Init: Installing breakpad exception handler for appid(steam)/version(1690583737)/tid(57999)
assert_20230811213732_28.dmp[58232]: Uploading dump (out-of-process)
/tmp/dumps/assert_20230811213732_28.dmp
[/quote]
and after some time:
[quote]
assert_20230811213732_28.dmp[58232]: Finished uploading minidump (out-of-process): success = yes
assert_20230811213732_28.dmp[58232]: response: CrashID=bp-bf2030a8-fa55-4fd4-88d5-c45562230811
assert_20230811213732_28.dmp[58232]: file ''/tmp/dumps/assert_20230811213732_28.dmp'', upload yes: ''CrashID=bp-bf2030a8-fa55-4fd4-88d5-c45562230811''

It was the lines:

 src/steamUI/steamuisharedjscontroller.cpp (540) : Failed creating offscreen shared JS context
src/steamUI/steamuisharedjscontroller.cpp (540) : Fatal assert; application exiting

that caught my attention. Specifically "fatal assert" (scary)

Does anyone have any idea whats going on? Thanks

Last edited by jayphur (2023-08-14 04:22:44)

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 23,774

Re: Unable to start steam, Possibly related to "steamwebhelper".

Some threads about this already, install lib32-nm and lib32-libgudev (or opt for steam-native-runtime which ties most of those together)

2ManyDogs

Forum Fellow

Registered: 2012-01-15

Posts: 4,646

Re: Unable to start steam, Possibly related to "steamwebhelper".

jayphur, welcome to the forum. please edit your post and use [ code ] tags (not quote tags) when posting output. This makes the output easier to read and provides a scroll box for long output.

https://wiki.archlinux.org/title/Genera … s_and_code
https://bbs.archlinux.org/help.php#bbcode

jayphur

Member

Registered: 2023-08-12

Posts: 2

Re: Unable to start steam, Possibly related to "steamwebhelper".

Some threads about this already, install lib32-nm and lib32-libgudev (or opt for steam-native-runtime which ties most of those together)

installing lib32-nm did the trick, thank you.

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 23,774

Re: Unable to start steam, Possibly related to "steamwebhelper".

Please mark as [SOLVED] by editing the thread title in the first post, might have to shorten a bit of the fluff so it can fit.