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#1 2023-10-19 15:11:06

mrmetaverse
Member
Registered: 2023-10-04
Posts: 20

Bluetooth Issue on 2023 Razer 14 - Stopped Detecting Devices UNSOLVED

EDIT: I reinstalled arch and started over to fix.



Hello, I've been using Arch Linux on my 2023 Razer 14 (AMD Ryzen CPU, NVIDIA 4070m) without any Bluetooth issues. However, recently, my Bluetooth stopped detecting devices using both Blueman and Blueberry. It's powered on, but just can't identify any device.

## System Information:

Device: 2023 Razer 14 with AMD Ryzen and NVIDIA 4070m (Host: Blade 14 - RZ09-0482 9.04 )
Kernel: ( Kernel: 6.5.7-arch1-1 )
Bluetooth Packages Installed: bluez, bluez-utils, and I have tried both Blueman, and blueberry
Additional Hardware Info: CPU: AMD Ryzen 9 7940HS w/ Radeon 780M Graphics (16) @ 5.423GHz//GPU: NVIDIA GeForce RTX 4070 Max-Q / Mobile

Output of `lspci`:
```
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14e8
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Device 14e9
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14ea
00:01.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14ed
00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14ed
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14ea
00:02.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14ee
00:02.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14ee
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14ea
00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 19h USB4/Thunderbolt PCIe tunnel
00:04.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14ea
00:04.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 19h USB4/Thunderbolt PCIe tunnel
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14ea
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14eb
00:08.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14eb
00:08.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 14eb
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 71)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 14f7
01:00.0 VGA compatible controller: NVIDIA Corporation AD106M [GeForce RTX 4070 Max-Q / Mobile] (rev a1)
01:00.1 Audio device: NVIDIA Corporation Device 22bd (rev a1)
03:00.0 Network controller: Qualcomm Technologies, Inc QCNFA765 Wireless Network Adapter (rev 01)
04:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller PM9A1/PM9A3/980PRO
65:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Phoenix1 (rev c1)
65:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Rembrandt Radeon High Definition Audio Controller
65:00.2 Encryption controller: Advanced Micro Devices, Inc. [AMD] Family 19h (Model 74h) CCP/PSP 3.0 Device
65:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Device 15b9
65:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Device 15ba
65:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] ACP/ACP3X/ACP6x Audio Coprocessor (rev 63)
65:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h HD Audio Controller
66:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Device 14ec
66:00.1 Signal processing controller: Advanced Micro Devices, Inc. [AMD] AMD IPU Device
67:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Device 14ec
67:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Device 15c0
67:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Device 15c1
67:00.5 USB controller: Advanced Micro Devices, Inc. [AMD] Pink Sardine USB4/Thunderbolt NHI controller #1
67:00.6 USB controller: Advanced Micro Devices, Inc. [AMD] Pink Sardine USB4/Thunderbolt NHI controller #2
```

## Steps to Reproduce:

Power on Bluetooth.
Open Blueman (or Blueberry).
Try to search for devices.
No devices appear, even when they are in pairing mode and nearby.

## What I've Tried:

Reinstalled Blueman and Blueberry multiple times.
Followed several online guides related to Bluetooth issues on Arch.
Checked the status of Bluetooth services.
Reinstalled Arch from scratch.


output of `dmesg | grep -i bluetooth`:

```

[ 11:09AM ]  [ mrmetaverse@grimoire:~ ]
$ sudo dmesg | grep -i bluetooth
[    2.940887] Bluetooth: Core ver 2.22
[    2.940904] NET: Registered PF_BLUETOOTH protocol family
[    2.940905] Bluetooth: HCI device and connection manager initialized
[    2.940910] Bluetooth: HCI socket layer initialized
[    2.940914] Bluetooth: L2CAP socket layer initialized
[    2.940917] Bluetooth: SCO socket layer initialized
[    2.971145] Bluetooth: hci0: using rampatch file: qca/rampatch_usb_00130201.bin
[    2.971147] Bluetooth: hci0: QCA: patch rome 0x130201 build 0x5073, firmware rome 0x130201 build 0x38e6
[    3.488840] Bluetooth: hci0: using NVM file: qca/nvm_usb_00130201_gf.bin
[    3.630665] Bluetooth: hci0: HCI Enhanced Setup Synchronous Connection command is advertised, but not supported.
[    4.071613] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[    4.071619] Bluetooth: BNEP filters: protocol multicast
[    4.071628] Bluetooth: BNEP socket layer initialized
[    4.072426] Bluetooth: MGMT ver 1.22
[    6.491683] Modules linked in: algif_hash cmac algif_skcipher bnep ccm algif_aead crypto_null af_alg qrtr_mhi snd_hda_codec_realtek snd_hda_codec_generic ledtrig_audio snd_hda_codec_hdmi snd_soc_dmic snd_ps_pdm_dma snd_soc_ps_mach snd_sof_amd_rembrandt snd_sof_amd_renoir snd_sof_amd_acp snd_sof_pci intel_rapl_msr snd_sof_xtensa_dsp amdgpu intel_rapl_common qrtr snd_sof ath11k_pci snd_sof_utils snd_soc_core ath11k snd_compress amdxcp ac97_bus qmi_helpers snd_pcm_dmaengine drm_buddy snd_pci_ps gpu_sched snd_rpl_pci_acp6x btusb snd_acp_pci i2c_algo_bit edac_mce_amd mac80211 btrtl snd_pci_acp6x drm_suballoc_helper btbcm drm_ttm_helper snd_pci_acp5x joydev btintel snd_rn_pci_acp3x kvm_amd ttm btmtk snd_acp_config libarc4 bluetooth drm_display_helper mousedev snd_soc_acpi ecdh_generic cfg80211 usbhid ccp crc16 cec snd_pci_acp3x kvm snd_hda_intel irqbypass snd_intel_dspcfg crct10dif_pclmul snd_intel_sdw_acpi crc32_pclmul snd_hda_codec polyval_clmulni polyval_generic snd_hda_core gf128mul snd_hwdep ghash_clmulni_intel
[   14.493329] Bluetooth: RFCOMM TTY layer initialized
[   14.493345] Bluetooth: RFCOMM socket layer initialized
[   14.493348] Bluetooth: RFCOMM ver 1.11

```


Output of `systemctl status bluetooth`:

```

$ sudo systemctl status bluetooth
● bluetooth.service - Bluetooth service
     Loaded: loaded (/usr/lib/systemd/system/bluetooth.service; enabled; preset: disabled)
     Active: active (running) since Thu 2023-10-19 10:57:07 EDT; 13min ago
       Docs: man:bluetoothd(8)
   Main PID: 573 (bluetoothd)
     Status: "Running"
      Tasks: 1 (limit: 18118)
     Memory: 3.4M
        CPU: 13.710s
     CGroup: /system.slice/bluetooth.service
             └─573 /usr/lib/bluetooth/bluetoothd

Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/aptx_ll_1
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/aptx_ll_0
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/aptx_ll_duplex_1
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/aptx_ll_duplex_0
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/faststream
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/faststream_duplex
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSink/opus_05
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/opus_05
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSink/opus_05_duplex
Oct 19 10:57:17 grimoire bluetoothd[573]: Endpoint registered: sender=:1.30 path=/MediaEndpoint/A2DPSource/opus_05_duplex

```


## Conclusion:
I'm at a loss on how to proceed and would really appreciate any insights or suggestions on how to fix this issue. Thanks in advance!

Last edited by mrmetaverse (2024-02-12 18:57:30)

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#2 2023-10-19 17:19:38

impossibleveins23
Member
From: Israel
Registered: 2022-06-18
Posts: 171

Re: Bluetooth Issue on 2023 Razer 14 - Stopped Detecting Devices UNSOLVED

Please pass the output of commands:

  • bluetoothctl list

  • bluetoothctl show

  • bluetoothctl devices <- check whether your device is here

* Good formatted problem description will cause good and quick solution smile
* Please don't forget to mark as [SOLVED].

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