Arch Linux

Temet

Member

Registered: 2019-07-08

Posts: 22

[~SOLVED] The system does not shutdown anymore

Hello everyone,

I have an Arch stable running on my Asus laptop UX433F since 4-5 years without major issue.
Since around 1 week or 10 days, my laptop does not shutdown properly anymore. It can sometime shutdown properly, but from what I have experienced it's only if has been running for a short period of time.
I have to maintain the power button to shut it down.

I've found several topics about people having problem with sleep/hibernate, but couldn't find a topic similar to mine (feel free to redirect me if I missed it).

Here are some info from fastfetch :

                  -`                     temet@zenarch
                 .o+`                    -------------
                `ooo/                    OS: Arch Linux x86_64
               `+oooo:                   Host: ZenBook UX433FN_UX433FN (1.0)
              `+oooooo:                  Kernel: 6.7.8-arch1-1
              -+oooooo+:                 Uptime: 1 hour, 22 mins
            `/:-:++oooo+:                Packages: 1239 (pacman)
           `/++++/+++++++:               Shell: zsh 5.9
          `/++++++++++++++:              Display (AUO323D): 1920x1080 @ 60Hz [Built-in]
         `/+++ooooooooooooo/`            DE: KDE Plasma 6.0.1
        ./ooosssso++osssssso+`           WM: KWin (Wayland)
       .oossssso-````/ossssss+`          WM Theme: Breeze
      -osssssso.      :ssssssso.         Theme: Breeze (Dark) [QT], Breeze-Dark [GTK2], Breeze [GTK3]
     :osssssss/        osssso+++.        Icons: BeautyLine [QT], BeautyLine [GTK2/3/4]
    /ossssssss/        +ssssooo/-        Font: Noto Sans (10pt) [QT], Noto Sans (10pt) [GTK2/3/4]
  `/ossssso+/:-        -:/+osssso+-      Cursor: Breeze_Blue (24px)
 `+sso+:-`                 `.-/+oso:     Terminal: WezTerm 20240203-110809-5046fc22
`++:.                           `-/+/    Terminal Font: JetBrains Mono
.`                                 `/    CPU: Intel(R) Core(TM) i7-8565U (8) @ 4,60 GHz
                                         GPU 1: NVIDIA GeForce MX150
                                         GPU 2: Intel UHD Graphics 620
                                         Memory: 2,46 GiB / 15,44 GiB (16%)
                                         Swap: 0 B / 4,00 GiB (0%)
                                         Disk (/): 19,30 GiB / 48,91 GiB (39%) - ext4
                                         Disk (/home): 108,79 GiB / 234,16 GiB (46%) - ext4
                                         Local IP (wlo1): 192.168.221.20/24 *
                                         Battery: 79% [AC Connected]
                                         Locale: fr_FR.UTF-8

I don't have a crazy amount of AUR packages :

 temet@zenarch  ~  $  pacman -Qqm
anydesk-bin
arch-update
breeze-blue-cursor-theme
gftp
glew1.6
libvitamtp
onlyoffice-bin
qcma
qownnotes
rpi-imager-bin
spotify
superhexagon
ttf-optimusprinceps
yay

I'm not sure if/where I can get log of a system that does not shut down. Feel free to ask me any log that could help troubleshooting.
I have these pictures of the screen taken from my phone : kernel panic (happened once) or generaly this happens

I thought maybe removing nvidia drivers as I don't use the NVidia card but it would be a random try.

I've waited few days in case an update would magically solve the issue, but it did not.

Any help would be appreciated.

Thanks.

Temet

EDIT : I think I screwed up... I should have put this in "Laptop Issues" section .

Last edited by Temet (2024-03-09 15:00:12)

seth

Member

Registered: 2012-09-03

Posts: 51,553

Re: [~SOLVED] The system does not shutdown anymore

https://bbs.archlinux.org/viewtopic.php?id=293400

It's either nvidia 550xx or the numa bug or a combo of both.
Possible mitigations would be nvidia-open (which has other caveats) or downgrading to 545xx or 535xx - and *perhaps* also disabling or limiting numa (bug looks scary but might be completely irrelevant here)

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Temet

Member

Registered: 2019-07-08

Posts: 22

Re: [~SOLVED] The system does not shutdown anymore

Hi Seth,

Thanks for the hint.
I uninstalled all nvidia related stuff. I don't use the NVidia card.
Too bad I can't disable it in my BIOS, I don't know if it's draining battery or not.
I'll monitor it and try to add it again in a few weeks if the issue is gone.

Temet

Member

Registered: 2019-07-08

Posts: 22

Re: [~SOLVED] The system does not shutdown anymore

Hi,

The culprit was indeed NVidia.
Since I uninstalled all NVidia stuff it's back to normal...