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#1 2024-10-26 18:08:22

jumper_3434
Member
Registered: 2024-10-26
Posts: 1

USB ports, bluetooth, camera doesn't work on my laptop

I have a laptop DEXP W950TU (Aquilon O107)

It had windows 8 on it, then i updated to windows 10, then i installed arch linux.

When it was windows 10 on it, in one moment all three components(all usb ports, bluetooth and camera) stopped working

when i installed arch linux i expected the problem go away, but it looks like problem was not in os?

there is user manual, service manual and some other files for my laptop: https://repo.palkeo.com/clevo-mirror/W95xTU/

sudo journalctl -k -b 0 | grep -iE "usb|sdb"
prints

окт 26 22:38:31 archlinux kernel: ACPI: \_SB_.USBC: New power resource
окт 26 22:38:31 archlinux kernel: ACPI: bus type USB registered
окт 26 22:38:31 archlinux kernel: usbcore: registered new interface driver usbfs
окт 26 22:38:31 archlinux kernel: usbcore: registered new interface driver hub                                                                   
окт 26 22:38:31 archlinux kernel: usbcore: registered new device driver usb
окт 26 22:38:31 archlinux kernel: usbcore: registered new interface driver usbserial_generic
окт 26 22:38:31 archlinux kernel: usbserial: USB Serial support registered for generic
окт 26 22:38:31 archlinux kernel: xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 1
окт 26 22:38:31 archlinux kernel: xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 2
окт 26 22:38:31 archlinux kernel: xhci_hcd 0000:00:14.0: Host supports USB 3.0 SuperSpeed
окт 26 22:38:31 archlinux kernel: usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.11
окт 26 22:38:31 archlinux kernel: usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
окт 26 22:38:31 archlinux kernel: usb usb1: Product: xHCI Host Controller
окт 26 22:38:31 archlinux kernel: usb usb1: Manufacturer: Linux 6.11.5-arch1-1 xhci-hcd
окт 26 22:38:31 archlinux kernel: usb usb1: SerialNumber: 0000:00:14.0
окт 26 22:38:31 archlinux kernel: hub 1-0:1.0: USB hub found
окт 26 22:38:31 archlinux kernel: usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.11
окт 26 22:38:31 archlinux kernel: usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
окт 26 22:38:31 archlinux kernel: usb usb2: Product: xHCI Host Controller
окт 26 22:38:31 archlinux kernel: usb usb2: Manufacturer: Linux 6.11.5-arch1-1 xhci-hcd
окт 26 22:38:31 archlinux kernel: usb usb2: SerialNumber: 0000:00:14.0
окт 26 22:38:31 archlinux kernel: hub 2-0:1.0: USB hub found

looks like system can see usb ports? but when i connect usb flash drive or keyboard or mouse it not working

sudo journalctl -k -b 0 | grep -iE "bluetooth"
prints

окт 26 22:38:36 archlinux kernel: Bluetooth: Core ver 2.22
окт 26 22:38:36 archlinux kernel: NET: Registered PF_BLUETOOTH protocol family
окт 26 22:38:36 archlinux kernel: Bluetooth: HCI device and connection manager initialized
окт 26 22:38:36 archlinux kernel: Bluetooth: HCI socket layer initialized
окт 26 22:38:36 archlinux kernel: Bluetooth: L2CAP socket layer initialized
окт 26 22:38:36 archlinux kernel: Bluetooth: SCO socket layer initialized
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART driver ver 2.3
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol H4 registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol BCSP registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol LL registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol ATH3K registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol Three-wire (H5) registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol Intel registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol Broadcom registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol QCA registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol AG6XX registered
окт 26 22:38:37 archlinux kernel: Bluetooth: HCI UART protocol Marvell registered

and it looks like system can see bluetooth? but it also not working

(and i dont know what name of camera in kernel, so idk can system see it or not)

lsusb
prints

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

my english is bad, sorry
i installed arch linux yesterday

Last edited by jumper_3434 (2024-10-26 18:59:03)

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