Arch Linux

culpable69

Member

Registered: 2025-09-02

Posts: 5

[Solved: HW defect] Cannot connect to bluetooth earphones

Hello everyone, I was trying to pair my bluetooth earphones with my computer, yet I always get this error:

br-connection-key-missing

I cannot seem to fix this error and I haven't found anything useful online. I tried using pairing both via the KDE bluetooth GUI and with bluetoothctl. I use pipewire.

I did see this error when I check the status of bluetooth.service, though:

src/profile.c:ext_connect() Hands-Free Voice gateway failed connect to 80:C3:BA:56:10:C5: Permission denied (13)

The thing is, it works with every other bluetooth device I have. It pairs but can't connect to the earphones.

Thanks in advance.

Operating System: Arch Linux
KDE Plasma Version: 6.4.4
KDE Frameworks Version: 6.17.0
Qt Version: 6.9.2
Kernel Version: 6.16.4-arch1-1 (64-bit)
Graphics Platform: Wayland
Processors: 12 × AMD Ryzen 5 8645HS w/ Radeon 760M Graphics
Memory: 16 GiB of RAM (14.9 GiB usable)
Graphics Processor 1: NVIDIA GeForce RTX 4050 Laptop GPU
Graphics Processor 2: AMD Radeon 760M Graphics
Manufacturer: HP
Product Name: Victus by HP Gaming Laptop 15-fb2xxx

Last edited by culpable69 (2025-09-14 19:10:14)

culpable69

Member

Registered: 2025-09-02

Posts: 5

Re: [Solved: HW defect] Cannot connect to bluetooth earphones

Seems like it was a hardware issue. Replacing the defective product fixed the problem.

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 75,158

Re: [Solved: HW defect] Cannot connect to bluetooth earphones

\o/
Please always remember to mark resolved threads by editing your initial posts subject - so others will know that there's no task left, but maybe a solution to find.
Thanks.
Or in this case "[HW defect]"

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culpable69

Member

Registered: 2025-09-02

Posts: 5

Re: [Solved: HW defect] Cannot connect to bluetooth earphones

Thank you. I've done that.