[SOLVED] My ASUS laptop is stuck at 0% battery

level_9 · 2025-09-17 19:09:35

My ASUS laptop is stuck at 0% battery and turns on automatically every time I connect and power on the charger. There are 2 LEDs on the left: white one as power indicator and orange one as charging indicator. Every time I connect and power on the charger the white one lights up, then the orange one but it stays for only a few seconds (like 1-2), then after some time the laptop turns on automatically. If I switch off my charger the laptop shuts down. It's the same in Windows 11 too. Here are some relevant info:

~$ upower -i /org/freedesktop/UPower/devices/battery_BAT0
  native-path:          BAT0
  vendor:               OEM
  power supply:         yes
  updated:              Thursday 18 September 2025 12:18:53 AM (1 seconds ago)
  has history:          yes
  has statistics:       yes
  battery
    present:             yes
    rechargeable:        yes
    state:               pending-charge
    warning-level:       none
    energy:              0 Wh
    energy-empty:        0 Wh
    energy-full:         0 Wh
    energy-full-design:  0 Wh
    voltage-min-design:  11.85 V
    capacity-level:      Critical
    energy-rate:         0 W
    voltage:             8.164 V
    charge-cycles:       N/A
    percentage:          0%
    technology:          lithium-ion
    icon-name:          'battery-caution-charging-symbolic'
  History (charge):
    1758134933	0.000	unknown
    1758134927	0.000	unknown
  History (rate):
    1758134933	0.000	unknown
    1758134927	0.000	unknown

~$ uname -a
Linux xterminator 6.16.7-arch1-1 #1 SMP PREEMPT_DYNAMIC Thu, 11 Sep 2025 17:42:36 +0000 x86_64 GNU/Linux

Model:
ASUS Vivobook Go 15, Model no: E1504FA

Last edited by level_9 (2025-10-13 07:33:21)

seth · 2025-09-17 19:26:20

If I switch off my charger the laptop shuts down. It's the same in Windows 11 too.

How does it behave when the system isn't running at all?

Have you tried to unplug the battery, wait a bit and re-plug it?
Right now it basically reports as dead.

Ceterum censeo: 3rd link below. Mandatory.
Disable it (it's NOT the BIOS setting!) and reboot windows and linux twice for voodo reasons.

level_9 · 2025-09-17 19:56:42

seth wrote:

Have you tried to unplug the battery, wait a bit and re-plug it?

I tried but it didn't solve anything. Also I do have fast-startup disabled. I think the only possibility here is the battery being dead. I am doubtful because my battery was at 70% capacity and in good condition. It all happened within just a night.

seth · 2025-09-17 20:08:46

The firmware might have died.
How long has it been outside the case?

It all happened within just a night.

Yeah, and 19 years later they graduate… P

Any chance you might have completely discharged it?
The firmware needs some power, if the battery is completely depleted, it will not be able to run the firmware and for precaution not charge either - there're videos on the internet about why…

In that case you can theoretically "shock" it into life by directly applying current but that is pot. VERY DANGEROUS (like "LIFE THREATENING" very dangerous) and in doubt you want to ask some professional with experience and proper equipment to do this.

level_9 · 2025-09-17 20:20:38

I think I might have completely drained the battery. And my laptop doesn't have a detachable battery like the older ones, you need to fully pry open it.

Afaik I worked overnight that day and forgot to actually turn it off. But this has happened before where I forgot to turn it off and the next day I had to plug in the charger to turn it on.

But as I said the laptop still turns on and works as expected but needs to be on constant ac supply. I'm not understanding the firmware part here. Do batteries have their separate firmware?

Last edited by level_9 (2025-09-17 20:22:45)

seth · 2025-09-17 20:51:08

Do batteries have their separate firmware?

Yes, the charger is "intelligent"

And my laptop doesn't have a detachable battery like the older ones

So you've not actually taken it out of the system at all?

and forgot to actually turn it off

Draining the battery will usually require some defect - either it's completely wrong about its charge or a direct grounding/earthing (India probably uses the wrong kind of English as well )

Also seth previously wrote:

How does it behave when the system isn't running at all?

level_9 · 2025-10-13 07:31:26

Sorry for the late reply. So I went to the service center and they confirmed the battery was dead. I'm still baffled by the quality of the battery, it was just 1.5 years old or so. My friend tortures his Lenovo more that mine. Seems like I'll have to avoid ASUS from next time.

Marking as solved!

Arch Linux

#1 2025-09-17 19:09:35

[SOLVED] My ASUS laptop is stuck at 0% battery

#2 2025-09-17 19:26:20

Re: [SOLVED] My ASUS laptop is stuck at 0% battery

#3 2025-09-17 19:56:42

Re: [SOLVED] My ASUS laptop is stuck at 0% battery

#4 2025-09-17 20:08:46

Re: [SOLVED] My ASUS laptop is stuck at 0% battery

#5 2025-09-17 20:20:38

Re: [SOLVED] My ASUS laptop is stuck at 0% battery

#6 2025-09-17 20:51:08

Re: [SOLVED] My ASUS laptop is stuck at 0% battery

#7 2025-10-13 07:31:26

Re: [SOLVED] My ASUS laptop is stuck at 0% battery

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