(resolved)Can't print

cphase · 2007-04-25 01:52:56

Installed my printer two days ago and can't get it to print. Been a while since I installed a printer and this is the first under ARCH. Cups is running and my printer is detected. Any help would be greatly appreciated. If anyone needs more info just let me know. THANKS!!!

Does anyone know what "stopped with status 22!" means?

    commptr="?op=add-printer&PRINTER_NAME=HP_Deskjet_D4100_series_USB_1&PRINTER_LOCATION=Local+Printer&PRINTER_INFO=HP+Deskjet+D4100+series&DEVICE_URI=usb://HP/Deskjet%2520D4100%2520series?serial=TH6CND13CC04D6|HP+Deskjet+D4100+series"
I [24/Apr/2007:21:38:57 +0000] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=4913)
I [24/Apr/2007:21:38:57 +0000] commptr="list+1+0+requested-attributes=all%20ppd-make='HP'"
I [24/Apr/2007:21:38:57 +0000] Started "/usr/lib/cups/daemon/cups-driverd" (pid=4914)
I [24/Apr/2007:21:39:10 +0000] commptr=""
I [24/Apr/2007:21:39:10 +0000] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=4915)
E [24/Apr/2007:21:39:10 +0000] CUPS-Add-Modify-Printer: Unauthorized
I [24/Apr/2007:21:39:11 +0000] Setting HP_Deskjet_D4100_series_USB_1 device-uri to "usb://HP/Deskjet%20D4100%20series?serial=TH6CND13CC04D6" (was "file:/dev/null".)
I [24/Apr/2007:21:39:11 +0000] Setting HP_Deskjet_D4100_series_USB_1 printer-is-accepting-jobs to 1 (was 0.)
I [24/Apr/2007:21:39:11 +0000] Setting HP_Deskjet_D4100_series_USB_1 printer-state to 3 (was 5.)
E [24/Apr/2007:21:39:11 +0000] Filter "foomatic-rip" for printer "HP_Deskjet_D4100_series_USB_1" not available: No such file or directory
I [24/Apr/2007:21:39:11 +0000] Saving printers.conf...
I [24/Apr/2007:21:39:11 +0000] New printer "HP_Deskjet_D4100_series_USB_1" added by "root".
I [24/Apr/2007:21:39:13 +0000] commptr=""
I [24/Apr/2007:21:39:13 +0000] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=4917)
I [24/Apr/2007:21:39:18 +0000] commptr="?op=start-printer&printer_name=HP_Deskjet_D4100_series_USB_1"
I [24/Apr/2007:21:39:18 +0000] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=4918)
E [24/Apr/2007:21:39:18 +0000] Resume-Printer: Unauthorized
I [24/Apr/2007:21:39:18 +0000] Saving printers.conf...
I [24/Apr/2007:21:39:18 +0000] Printer "HP_Deskjet_D4100_series_USB_1" started by "root".
I [24/Apr/2007:21:39:20 +0000] commptr=""
I [24/Apr/2007:21:39:20 +0000] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=4919)
I [24/Apr/2007:21:39:22 +0000] commptr="?op=print-test-page"
I [24/Apr/2007:21:39:22 +0000] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=4920)
I [24/Apr/2007:21:39:22 +0000] Adding start banner page "none" to job 12.
I [24/Apr/2007:21:39:22 +0000] Adding end banner page "none" to job 12.
I [24/Apr/2007:21:39:22 +0000] Job 12 queued on "HP_Deskjet_D4100_series_USB_1" by "root".
I [24/Apr/2007:21:39:22 +0000] Started filter /usr/lib/cups/filter/pstops (PID 4921) for job 12.
I [24/Apr/2007:21:39:22 +0000] Started filter /usr/lib/cups/filter/foomatic-rip (PID 4922) for job 12.
I [24/Apr/2007:21:39:22 +0000] Started backend /usr/lib/cups/backend/usb (PID 4923) for job 12.
E [24/Apr/2007:21:39:22 +0000] PID 4922 (/usr/lib/cups/filter/foomatic-rip) stopped with status 22!
I [24/Apr/2007:21:39:22 +0000] Hint: Try setting the LogLevel to "debug" to find out more.
I [24/Apr/2007:21:39:25 +0000] commptr=""
I [24/Apr/2007:21:39:25 +0000] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=4924)
I [24/Apr/2007:21:39:29 +0000] commptr=""
I [24/Apr/2007:21:39:29 +0000] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=4925)
I [24/Apr/2007:21:39:30 +0000] commptr="1+0+2+requested-attributes=all"
I [24/Apr/2007:21:39:30 +0000] Started "/usr/lib/cups/daemon/cups-deviced" (pid=4926)
I [24/Apr/2007:21:40:04 +0000] commptr="?op=config-server"
I [24/Apr/2007:21:40:04 +0000] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=4937)
I [24/Apr/2007:21:46:15 +0000] commptr=""
I [24/Apr/2007:21:46:15 +0000] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=4964)
I [24/Apr/2007:21:46:16 +0000] commptr="1+0+2+requested-attributes=all"
I [24/Apr/2007:21:46:16 +0000] Started "/usr/lib/cups/daemon/cups-deviced" (pid=4965)

Last edited by cphase (2007-05-20 15:35:32)

George_K · 2007-04-25 16:20:46

Filter "foomatic-rip" for printer "HP_Deskjet_D4100_series_USB_1" not available: No such file or directory

Try to search in this direction. Maybe you should reinstall foomatic-rip?

cphase · 2007-04-25 23:54:42

Thanks George_K I have foomatic installed but it gives me the error "/usr/lib/cups/filter/foomatic-rip failed". foomatic-rip is in /usr/lib/cups/filter with a symbolic link to /usr/bin. So as it is a perl shell script is it failing because it is owned by root? I am just about @ my wits end with this printer!!!

Also now when I try to print a test page it says "Quota limit reached". This is ridiculous, know one should ever have this much trouble installing a printer on ANY os!

I have been through the CUPS wiki front and back and I just can't figure it out. Any help would be great before I do something stupid... like hook it up to a WINDBLOZE box!

d [25/Apr/2007:20:30:01 +0000] cupsdAuthorize: con->uri="/images/button-manage-jobs.gif", con->best=0x80a3de8(/)
d [25/Apr/2007:20:30:01 +0000] cupsdAuthorize: Authorization=""
D [25/Apr/2007:20:30:01 +0000] cupsdAuthorize: No authentication data provided.
d [25/Apr/2007:20:30:01 +0000] cupsdIsAuthorized: con->uri="/images/button-manage-jobs.gif", con->best=0x80a3de8(/)
d [25/Apr/2007:20:30:01 +0000] cupsdIsAuthorized: level=AUTH_ANON, type=AUTH_NONE, satisfy=AUTH_SATISFY_ALL, num_names=0
d [25/Apr/2007:20:30:01 +0000] cupsdIsAuthorized: auth=AUTH_ALLOW...
d [25/Apr/2007:20:30:01 +0000] get_file: 10 filename=/usr/share/cups/doc/images/button-manage-jobs.gif size=556
d [25/Apr/2007:20:30:01 +0000] is_cgi(con=0x80d9358, filename="/usr/share/cups/doc/images/button-manage-jobs.gif", filestats=0xbfbd8d4c, type=image/gif)
d [25/Apr/2007:20:30:01 +0000] is_cgi: Returning 0...
d [25/Apr/2007:20:30:01 +0000] check_if_modified: 10 If-Modified-Since="Wed, 21 Mar 2007 18:51:11 GMT"
d [25/Apr/2007:20:30:01 +0000] check_if_modified: 10 sizes=0,556 dates=1174503071,1174503071
D [25/Apr/2007:20:30:01 +0000] cupsdSendError: 10 code=304 (Not Modified)
d [25/Apr/2007:20:30:02 +0000] select_timeout: 29 seconds to send browse update
d [25/Apr/2007:20:30:03 +0000] cupsdReadClient: 7, used=0, file=-1 state=0
D [25/Apr/2007:20:30:03 +0000] cupsdReadClient: 7 GET /admin/log/error_log HTTP/1.1
D [25/Apr/2007:20:30:03 +0000] cupsdReadClient: 7 Browser asked for language "en-us.utf-8"...
d [25/Apr/2007:20:30:03 +0000] cupsdFindBest: uri = "/admin/log/error_log"...
d [25/Apr/2007:20:30:03 +0000] cupsdFindBest: Location CUPS_INTERNAL_BROWSE_ACL Limit 0
d [25/Apr/2007:20:30:03 +0000] cupsdFindBest: Location /admin/conf Limit 7f
d [25/Apr/2007:20:30:03 +0000] cupsdFindBest: Location /admin Limit 7f
d [25/Apr/2007:20:30:03 +0000] cupsdFindBest: Location / Limit 7f
d [25/Apr/2007:20:30:03 +0000] cupsdFindBest: best = /admin
d [25/Apr/2007:20:30:03 +0000] cupsdAuthorize: con->uri="/admin/log/error_log", con->best=0x80a3e60(/admin)
d [25/Apr/2007:20:30:03 +0000] cupsdAuthorize: Authorization=""
D [25/Apr/2007:20:30:03 +0000] cupsdAuthorize: No authentication data provided.
d [25/Apr/2007:20:30:03 +0000] cupsdIsAuthorized: con->uri="/admin/log/error_log", con->best=0x80a3e60(/admin)
d [25/Apr/2007:20:30:03 +0000] cupsdIsAuthorized: level=AUTH_ANON, type=AUTH_NONE, satisfy=AUTH_SATISFY_ALL, num_names=0
d [25/Apr/2007:20:30:03 +0000] cupsdIsAuthorized: auth=AUTH_ALLOW...

Thanks again for all the help from the community!!!

Last edited by cphase (2007-04-26 01:23:52)

gradgrind · 2007-04-26 08:17:32

As you are dealing with an HP printer I wonder whether you have installed hplip and added it to the DAEMONS array in /etc/rc.conf (before cups)?

cphase · 2007-04-26 16:36:48

Thanks gradgrind, I do not have hplip installed. It is the driver for the printer correct? Does it go in Daemons line or the module line?

Last edited by cphase (2007-04-26 16:37:13)

gradgrind · 2007-04-26 18:02:59

DAEMONS, before cups.

cphase · 2007-04-26 18:20:34

I'll give it a try when I get home this afternoon. THANKS gradgrind!

cphase · 2007-04-27 02:06:38

Tried to install hplip and this is what I received:

warning: failed to get filesize for hplip-1.7.2-1.pkg.tar.gz

failed downloading hplip-1.7.2-1.pkg.tar.gz from ftp.nethat.com: 550 hplip-1.7.2-1.pkg.tar.gz: No such file or directory

Any other suggestions?
THANKS!!

I found the file and will try to install it tomorrow, to tired to fool with it tonight. It's wearing me down!!

Last edited by cphase (2007-04-27 02:14:50)

.:B:. · 2007-04-27 02:57:49

Make sure you clean out your /var/spool/cups too (don't remove any dirs in it, just make sure there are no _files_ in it anymore).

cphase · 2007-04-27 23:59:06

FINALLY!!! I can print, I would like to thank the following people for you're help: B, gradgrind and George_K. Quite a few things I missed but it is working now.
The bad news: Came home and found my best folding box had BSODed on me and I have not resuscitated it yet! Oh well, such is life.

THANKS again guys!!!

Last edited by cphase (2007-04-27 23:59:41)

cphase · 2007-04-28 01:09:02

Well i spoke to soon, printed a test page just fine. Tried to print a text file and I get these error messages: "client-error-bad request" and "an error occured while trying to print the file"

gradgrind · 2007-04-28 05:30:57

Some people have all the luck, don't they?

I've never seen these wonderfully informative error messages, but maybe you could tell us how you tried to print the file? Have you tried kprinter? It works great for me.

cphase · 2007-04-28 14:47:19

Thanks again gradgrind, I just made up a file to see if it would print. Made a file, clicked on File-print and these messages popped up. I am using XFCE if that matters. Will do some more investigating today.
THANKS!
I can print a test page from the CUPS web interface and I can print a web page, just cant print a file.

Cannot get hp-toolbox to run either, what a mess
:hp-toolbox:

HP Linux Imaging and Printing System (ver. 1.7.4)
HP Device Manager ver. 10.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Traceback (most recent call last):
  File "/usr/bin/hp-toolbox", line 159, in <module>
    toolbox = DevMgr4(hpiod_sock, hpssd_sock, toolboxCleanup, __version__)
  File "/usr/share/hplip/ui/devmgr4.py", line 152, in __init__
    self.user_settings = utils.UserSettings()
  File "/usr/share/hplip/base/utils.py", line 541, in __init__
    self.load()
  File "/usr/share/hplip/base/utils.py", line 643, in load
    self.cmd_scan = user_cfg.commands.scan or self.cmd_scan
AttributeError: 'UserSettings' object has no attribute 'cmd_scan'

Last edited by cphase (2007-04-28 18:48:21)

gradgrind · 2007-04-28 19:05:39

Have you got pyqt installed? hp-toolbox needs it.
I think there's a print utiliy for xfce (xfprint?), but I have never tried it. You could also try gtklp.

cphase · 2007-04-28 19:29:22

Yes I have pyqt installed. Also have xfprint installed. For some reason it won't let me print from a file. i can print from a web page and a test page in the cups web interface.

Tried printing from gtklp and in the cups web interface under jobs it says: processing but under printers it says: printer not connected; will try again in 30 seconds. The printer is connected, this is just to weird.

Last edited by cphase (2007-04-28 19:50:57)

cphase · 2007-04-28 20:01:26

Why under administration tab on the cups web interface does it show another printer to be installed, I only have one printer and I have installed.

Does any one know how to edit xfprint, that is where I am getting my error message from when trying to print a text file. Tried un-installing and re-installing but no help.

Last edited by cphase (2007-04-29 00:32:22)

gradgrind · 2007-04-29 07:00:50

I have just installed a printer using hplip/cups on a fresh Arch install. It took about two minutes and it was then possible to print a text file using lpr, so I guess you are being really unlucky. Here are some points that may (or may not) be helpful:

When selecting the device in the cups printer configuration make sure you choose the line containing HPLIP

Choose the model from the list (I see in my list that there is a D4100 ... foomatic/hpijs, which from your post above seems to be your model)

After you have added the printer, the cups description for it should have a line starting:
Device URI: hp:/usb/ ...

Make this printer the default (button in cups printer configuration).

Maybe you could try deleting your configured printer(s) and configuring it afresh?

cphase · 2007-04-29 22:30:35

Thanks again for you're help Gradgrind!

I think deleting and re-installing via the cups web interface is part of my problem: under the admin tab on the web interface it is asking me if I want to install the very printer I have installed and in xfprint next to print to it shows "HP_DESKJET_D4100_series_USB_1 HP DESKJET D4100 series". When I try to print using xfprint I am still getting the error messages I mentioned earlier. I guess I need to find where these two are reading from and see if there is a double entry or something.

If anyone has any ideas I am open.

THANKS!!!

P.S. My URI is as you say for the printer

usb://HP/Deskjet%20D4100%20series?serial=TH6CND13CC04D6

Last edited by cphase (2007-04-29 22:33:53)

Shirakawasuna · 2007-04-30 02:15:44

I get the exact same message as you with hp-toolbox, I'm going to compile it from source and see if it's the arch package or upstream.

cphase · 2007-04-30 03:01:58

Shirakawasuna wrote:

I get the exact same message as you with hp-toolbox, I'm going to compile it from source and see if it's the arch package or upstream.

What message are you getting? I haven't gotten hp-toolbox to run yet:

 hp-toolbox

HP Linux Imaging and Printing System (ver. 1.7.4)
HP Device Manager ver. 10.0

Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Traceback (most recent call last):
  File "/usr/bin/hp-toolbox", line 159, in <module>
    toolbox = DevMgr4(hpiod_sock, hpssd_sock, toolboxCleanup, __version__)
  File "/usr/share/hplip/ui/devmgr4.py", line 152, in __init__
    self.user_settings = utils.UserSettings()
  File "/usr/share/hplip/base/utils.py", line 541, in __init__
    self.load()
  File "/usr/share/hplip/base/utils.py", line 643, in load
    self.cmd_scan = user_cfg.commands.scan or self.cmd_scan
AttributeError: 'UserSettings' object has no attribute 'cmd_scan'

gradgrind · 2007-04-30 05:50:20

cphase wrote:

P.S. My URI is as you say for the printer
usb://HP/Deskjet%20D4100%20series?serial=TH6CND13CC04D6

I'm pretty sure this is wrong - you are not using the hplip interface. The URI must start with 'hp:' and you get this by selecting the line containing 'HPLIP' when choosing the device in the cups web configuration. Be careful, there are several devices offered and only the one with HPLIP will work properly!

cphase · 2007-04-30 14:56:48

This URI looks better:

Device URI: hp:/usb/Deskjet_D4100_series?serial=TH6CND13CC04D6

Still getting client error in XFPRINT when I try to print a text file.
And I still have an entry under the admin tab in cups web interface for a printer to install, doesn't make sense.

Last edited by cphase (2007-04-30 15:20:24)

gradgrind · 2007-04-30 15:53:41

cphase wrote:

This URI looks better:

Device URI: hp:/usb/Deskjet_D4100_series?serial=TH6CND13CC04D6

Yes, that looks good. Have you set that printer as your default?

cphase wrote:

Still getting client error in XFPRINT when I try to print a text file.

What about printing with other programs (lpr, openoffice, text editors, gimp, ...?)

cphase wrote:

And I still have an entry under the admin tab in cups web interface for a printer to install, doesn't make sense.

Do you mean the 'New Printers Found:' section? I wonder how useful that is - it tells me I have CANON (Parallel Port #1) and EPSON (Parallel Port #1) printers, which I most certainly haven't!

cphase · 2007-04-30 16:22:57

Yes it is default and I can print from anywhere except a text file which uses xfprint.

gradgrind · 2007-04-30 17:08:42

Well, out of curiosity I just installed xfce4 and tested xfprint4 on a text file. I'm sort of sorry to say it printed fine, not a trace of an error message. I suppose you set the back-end to cups (xfce4-menu/settings/Printing System Settings)? I tried with the wrong setting there but didn't get the same error messages as you report above, so I guess it's not that.

Arch Linux

#1 2007-04-25 01:52:56

(resolved)Can't print

#2 2007-04-25 16:20:46

Re: (resolved)Can't print

#3 2007-04-25 23:54:42

Re: (resolved)Can't print

#4 2007-04-26 08:17:32

Re: (resolved)Can't print

#5 2007-04-26 16:36:48

Re: (resolved)Can't print

#6 2007-04-26 18:02:59

Re: (resolved)Can't print

#7 2007-04-26 18:20:34

Re: (resolved)Can't print

#8 2007-04-27 02:06:38

Re: (resolved)Can't print

#9 2007-04-27 02:57:49

Re: (resolved)Can't print

#10 2007-04-27 23:59:06

Re: (resolved)Can't print

#11 2007-04-28 01:09:02

Re: (resolved)Can't print

#12 2007-04-28 05:30:57

Re: (resolved)Can't print

#13 2007-04-28 14:47:19

Re: (resolved)Can't print

#14 2007-04-28 19:05:39

Re: (resolved)Can't print

#15 2007-04-28 19:29:22

Re: (resolved)Can't print

#16 2007-04-28 20:01:26

Re: (resolved)Can't print

#17 2007-04-29 07:00:50

Re: (resolved)Can't print

#18 2007-04-29 22:30:35

Re: (resolved)Can't print

#19 2007-04-30 02:15:44

Re: (resolved)Can't print

#20 2007-04-30 03:01:58

Re: (resolved)Can't print

#21 2007-04-30 05:50:20

Re: (resolved)Can't print

#22 2007-04-30 14:56:48

Re: (resolved)Can't print

#23 2007-04-30 15:53:41

Re: (resolved)Can't print

#24 2007-04-30 16:22:57

Re: (resolved)Can't print

#25 2007-04-30 17:08:42

Re: (resolved)Can't print

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